SHAZIA KAUSAR ROLL NO.

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The culture at Telenor is top down, the top employees establishes the tone of the organization. The top level employees take good care while performing any task or action, because it will have to be followed by the subordinates. Things are properly informed. There is no means of getting misinformation. Telenor Pakistan consists of energetic, youthful, and dedicated employees.

Apparent Culture

Formal The culture at Telenor is quite flexible, which is most suitable for the employees. Employees are not bound to follow a dress code unless they are to attend a formal meeting..

Official Rules At Telenor Pakistan, the level of mutual adjustment varies across functions with no strict obedience to rules.

Communal culture The culture at Telenor is communal. Everyone is integrated in decision making. Employees are empowered. The employees are friendly to one another. Being empowered, employees feel part of Telenor. As a result they work hard since they consider organizations success to be their success. From top to low management ideas are shared.

Customer service culture

Telenor believes that its success mainly depends on the level of satisfacti on of customers. The more the customers are satisfied, the more customers they will be able to attract and retain. As a result, their profits and market share will increase . Telenor aim is to keep the customers satisfied as much as it can. For this reason they have Customer Relation Department or Customer Service Centre the different customer queries and complaints are raised daily by number of customers which are dealt by this department.

Diversity culture
Telenor Pakistan is keen to promote diversity and has achieved good results. Telenor has developed requirements for diversity in both recruitment and management development programs. There is an appropriate blend of less seasoned and experienced employees. No quota has been assigned; the best-fit candidate (according to the job requirements) is employed.

Thank you