Professional Documents
Culture Documents
Lec On 16th July-Positioning
Lec On 16th July-Positioning
Differentiation: To design
Meaningful differences to distinguish
The company’s offering from
competitors’ offerings.
Product Differentiation:
• Form • Design
• Features
• Size of Package
• Product Quality
• Durability
• Ease of Reparability
Service Differentiation:
• Ordering ease
• Delivery
• Installation
Service Differentiation
(Cont.):
• Guaranty/Warranty
• Financial
Arrangements
• Customer Training
• After sales service
Personnel Differentiation:
• Competence, Courteous, Credibility,
Responsiveness, Reliability &
Communication skills.
Channel
Differentiation:
• Direct sales
• Wide presence
Image Differentiation:
• Logos/Symbols • Company’s
Management
Image Differentiation (Cont.):
• Atmosphere
• Events
• Media
Positioning should be:
• Important
• Distinctive
• Superior
• Preemptive
• Affordable
• Profitable
Positioning Pit Falls:
• Under positioning
• Over positioning
• Confused Positioning
• Doubtful Positioning