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6355-5 Theory
6355-5 Theory
6355-5 Theory
Applying Theory
UTA SSW, SOCW 6355 Advanced use of Information Technology in the Human Services Professor Dick Schoech
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Overview of Class
Use of Theory
Systems Theory
Systematic way of understanding a broad variety of events/situations set of concepts, definitions, and propositions that explain or predict events/situations by illustrating the relationships between them
Provide a conceptual framework & building blocks Provide a common vocabulary Challenge practice wisdom about why, what, and what if Guide practice and its evaluation, e.g., variables to measure
Uses of theory
Systems Theory
(should be a review of SOCW 3306/5306)
environment & entropy or decay sets in. Systems have different levels of being open or closed. A variety of inputs is required to help a system to remain open. Implications
systems consist of subsystems and systems operate within environments (e.g., Russian Nesting Dolls) Implications
Need to specify what level of the hierarchy you are focusing on as that level becomes the system of interest.
Where rubber hits the road, when planes take off and land, between an agency and its client.
Implications
By examining the boundaries of a system, we can often isolate the friction and its causes.
May need boundary spanning roles to ease friction
Inputs
Implications
processes
output
By identifying and mapping the cycles of inputs, processes and outputs, we can define a system better and learn a lot about how it behaves
different directions.
The primary goal of a system is survival. All goals
Need to make sure IT applications have a widely shared goal among the stakeholders
mechanisms.
Control mechanisms
Implications
Examining the feedback and control mechanisms of a system will allow you to see causes of system failure
homeostasis or equilibrium
Systems that are most amenable to change are those
that are failing (survival is threatened) and successful and can take risks without threatening survival
Implications
where the total system output are greater than the sum of all inputs.
Synergy is also called nonsummitivity Implications
For synergy to occur, subsystems must not maximize, but sacrifice optimization and cooperate for the good of the overall system, e.g., Teamwork.
understanding the old system is one of the first steps Since all systems are goal seeking, have well defined goals Put in boundary spanning roles if systems span boundaries Since systems like elaboration and differentiation, have ways to limit application scope, e.g., balance between user, manager, and IT needs.
known Things more plentiful are more valuable (fax machine) Wealth follows things that are free (shareware) Abandon a product/occupation/industry when it is at its best Seek sustainable disequilibrium to keep things in churn It is more important to do the right job than to do the job right Seeking opportunities is more important for leaders than solving problems
Source: Kevin Kelly, Wired Magazine, Sep 97, p. 140+
Optimizing = find best option Satisficing = find one of many acceptable options
(URLs to be updated)
Social learning theory (stimulus-response) Cognitive behavioral theory (thoughts influence emotions
which then influence behaviors)
Conclusion
Systems and decision making theory are
theory should explain and guide design application and its success
Theory behind the design influences results Behavior change theories are relevant since