QRQC - 8D (Quick Response Quality Control)

Team: (D1) Date Opened: 5W / 2Hs 1st Problem Definition

What is the problem?

IS

IS NOT

Tracking Data
Part Number, Revision, & Part Name:

Steps
D1 to D3 1-24 hours

Milestone Review
D3: Quality Manager / Owner / Production Mgr. Definition of incident is clear ? NO YES

D2- Problem Description

Meeting Dates:

Why is it a ptoblem?

Affected Customer:

When the problem happened? When was the problem created?

Risks on similar processes, machines, plants?

D6: QRQC Owner: Production Mgr. / Logistic Mgr. / Quality Mgr. etc. Name/ Signature:

Who found the problem? Who created the problem?

Is there a safety risk? If yes, explain.

D4

D8: Responsible Mgr: Plant / Quality Mgr. / Production Mgr etc. Name/ Signature:

Where was the problem found? Where was the problem created?

Problem Statement: (Used for initiating the root cause analysis.

Shall define the following: Object (what is having the problem) & Defect (what is wrong or abnormal / undesirable)

How the problem was found ?

D5 to D8

How many? How Big?

Provide OK and NOK parts at the beginning of the analysis.

Re-occurrence:

YES

NO

Need to warn other plants/R&D?

YES

NO

D3 Temporary Countermeasures
Containment Actions
Responsible

ECD

ACD

Lot no.

Effective (Y/N)

New Risk Detected (Y/N)

Comments/ Conclusions

D4 Possible Cause & Root Cause

D4.1 Why did it escape? D4.2 Why was it made? D4.3 Why wasn't it prevented

Why 1:

Why 1:

Why 1:

Why 2:

Why 2:

Why 2:

Why 3:

Why 3:

Why 3:

Why 4:

Why 4:

Why 4:

Root Cause 1:

Root Cause 2:

Root Cause 3:

Root Cause 1:

Root Cause 2:

Root Cause 3:

Root Cause 1:

Root Cause 2:

Root Cause 3:

How were these root causes verified / validated? If you reject any of these root causes, why?

How were these root causes verified / validated? If you reject any of these root causes, why?

How were these root causes verified / validated? If you reject any of these root causes, why?

What data / evidence supports this event as the root cause? (Attach it) Example : Measurement, Sorting, Testing, etc.

What data / evidence supports this event as the root cause? (Attach it) Example : Measurement, Sorting, Testing, etc.

What data / evidence supports this event as the root cause? (Attach it) Example : Measurement, Sorting, Testing, etc.

D5 - Corrective Actions & D6 - Verify Results (Process, Machines, Standards, Hazard identification, risk assessment and determining controls)
Permanent Corrective Actions
Responsible

ECD

ACD

Lot no.

Effective (Y/N)

New Risk Detected (Y/N)

Verification Method

Verified by: & Date

D3 & D5. Indicators follow-up by date of Manufacture/ Occurrence / Action Implemented

D7 Prevent Recurrence
Who needs to be informed of the solution? How did you verify this will prevent recurrence? Was the corrective actions implemented on the similar products?

What did you change that will prevent recurrence of the root cause?

Was the Master FMEA (DFMEA/PFMEA) updated? If yes, list document number, if no explain why not?

Was the Master Control Plan, First piece inspection, operator instruction, maintenance plan, etc., updated? If yes, list document number, if no explain why not?

D8 - Congratulate the team

Was Lesson Learned Created? If yes list format of lesson & location, if no explain why not?

Explain how the lesson learned was shared with other facilities.

What went well in this investigation? / What did not go well?

Document No: 1033173 Rev. 1 Related Document to KSS064