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  • CB Complain Daily Report 26-04-13

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    jayesh mehta
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    The document appears to be a log of customer complaints and service requests related to paint dispensers from Berger Paints. It includes 22 entries with details such as complaint ID, dealer name, complaint date and time, status, closing date and time if closed, remarks on the resolution, and contact information. The status includes options like closed, pending, and open. It seems to track issues reported, assignments to service personnel, and resolutions.

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    The document appears to be a log of customer complaints and service requests related to paint dispensers from Berger Paints. It includes 22 entries with details such as complaint ID, dealer name, complaint date and time, status, closing date and time if closed, remarks on the resolution, and contact information. The status includes options like closed, pending, and open. It seems to track issues reported, assignments to service personnel, and resolutions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    20 views7 pages

    CB Complain Daily Report 26-04-13

    Uploaded by

    jayesh mehta
    The document appears to be a log of customer complaints and service requests related to paint dispensers from Berger Paints. It includes 22 entries with details such as complaint ID, dealer name, complaint date and time, status, closing date and time if closed, remarks on the resolution, and contact information. The status includes options like closed, pending, and open. It seems to track issues reported, assignments to service personnel, and resolutions.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as XLS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as xls, pdf, or txt
    of 7

    Srl No.

    1
    2
    3
    4
    5
    6
    7
    8
    9
    10
    11
    12
    13
    14
    15
    16
    17
    18
    19
    20
    21
    22

    Bookng
    ID

    Complaint
    ID

    3rd Party ID

    160
    22624 AGS000000563728
    83337
    22631 AGS000000564763
    88344
    22642 AGS000000566048
    3963
    22649 AGS000000565820
    88454
    22652 AGS000000566080
    83412 22665A
    AGS000000568079
    88413
    22666 AGS000000568160
    2600312045
    83421
    22694
    83329
    22698 AGS000000569317
    81074
    22748 AGS000000572368
    81294
    22752 AGS000000572189
    3568
    22766 AGS000000572844
    83321
    22769 AGS000000572889
    4085
    22779 AGS000000573324
    3790 22782 A
    AGS000000574024
    3790 22782 B
    AGS000000574032
    1958
    22791 AGS000000574650
    88623
    22825
    2600312464
    81257
    22846 AGS000000577327
    89175
    22869 AGS000000578302
    81043
    22883 AGS000000578967
    88623
    22885 AGS000000579045

    Dealer name

    YAMUNA MARKETING, MEHSANA


    KRUPALI ENTERPRISE, SARIGAM

    SUN CORPORATION
    COLOUR POINT, GANDHIMNAGAR
    KOHINOOR PAINTS & HARDWARE MART
    NEW PATEL COLOR BANK, BOTAD
    HAREKRISHNA TRADING CO
    SHREE AVDHOOT RANG BHANDAR
    ADARSH COLOR COMPANY
    GANDHI TRADERS
    PRANAMI PAINTS
    GAYATRI PAINTS, SURAT
    J K STEEL, (UBS)
    JANTA TRADING CO
    SHREE AIJEE COLOR WORLD
    SHREE AIJEE COLOR WORLD
    VIRKRUPA HARDWARE & PAINTS
    SHIV SHANKER TRADERS, AHMEDABAD
    SATI PAINTS
    SHREE SAIRAM PAINTS & HARDWARE MART
    KOHINOOR PAINTS & HARDWARE MART
    SHIV SHANKER TRADERS, AHMEDABAD

    Complaint log date & time

    Status

    4/19/2013 18:00
    4/20/2013 10:52
    4/20/2013 14:34
    4/20/2013 16:24
    4/20/2013 17:38
    4/22/2013 9:34
    4/22/2013 9:39
    4/22/2013 12:15
    4/22/2013 12:56
    4/23/2013 12:19
    4/23/2013 13:05
    4/23/2013 15:33
    4/23/2013 16:21
    4/23/2013 18:55
    4/24/2013 9:19
    4/24/2013 9:19
    4/24/2013 11:26
    4/24/2013 18:42
    4/25/2013 11:53
    4/25/2013 15:49
    4/25/2013 18:30
    4/25/2013 18:48

    CLOSED
    CLOSED
    CLOSED
    CLOSED
    CLOSED
    CLOSED
    CLOSED
    CLOSED
    PENDING
    CLOSED
    PENDING
    CLOSED
    CLOSED
    CLOSED
    CLOSED
    CLOSED
    CLOSED
    CLOSED
    CLOSED
    CLOSED
    CLOSED

    Closing Date & time

    Remarks

    4/22/2013 10:00
    4/25/2013 15:00
    4/22/2013 12:00
    4/22/2013 16:30
    4/23/2013 19:00 REPLACED NEW BOARD & SMPS
    23-04-2013 09:30`
    SOFTWARE REINSTALLED
    4/22/2013 17:55 GYRO PROBLEM RESOLVED
    4/24/2013 13:33 MOUSE REPLACED
    MR. SURESH MEDA ATTENDED COUNTER ON 26-04-2013
    4/24/2013 12:30 UPS BATTERY REPACED
    COMPUTER PORT PROBLEM
    GYRO PROBLEM RESOLVED
    INSTALLATION DONE
    SMPS PRBLEM / RESOLVED
    GYRO PROBLEM RESOLVED
    PRISMAPRO REINSTALLED
    FORMAT SYSTEM & O.S REINSTALLED
    speed & motor setting
    PRISMAPRO REINSTALLED

    25-04-2013 14:30:00
    4/25/2013 18:00
    4/24/2013 15:30
    4/24/2013 16:00
    4/24/2013 16:30
    4/25/2013
    4/26/2013 10:30
    4/26/2013 14:30
    4/26/2013 15:30
    4/26/2013 12:30 PRISMAPRO REINSTALLED

    Customer Case
    Site ID+
    ID Ticket Number*+

    Dealer/Organiztion

    Site Address

    8607
    8628
    8603
    8652
    8654

    UTTAM COLORBANK
    PRITI PAINTS
    NILESH J. PATEL
    KOHINOOR PAINTS & HARDWARE MART
    R K TRADERS

    ADISHIV COMPLEX,NR.GIDC, ADISHIV


    ORNATE 3-C TATA SCH, TAL - DIST - N
    2ND FLOOR, HANS ASHIRWAD,, DUM
    PARMESHWAR SHOPING CENTRE,B/
    33/MUNICIPAL MARKET, G D ROAD,

    67527
    84707
    68227
    69336
    82287

    AGS000000315855
    AGS000000316929
    AGS000000316939
    AGS000000319440
    AGS000000319617

    City

    Area/RO/DO Region Asset TypeCustomer Company


    Serial Number+
    Model Name
    Status*

    RAJKOT
    Surat
    Surat
    Ahmedabad
    Vishnagar

    Gujarat
    Gujarat
    Gujarat
    Gujarat
    GUJARAT

    West
    West
    West
    West
    West

    DISPENSER Berger Paints


    DISPENSER Berger Paints
    DISPENSER Berger Paints
    DISPENSER Berger Paints
    DISPENSER Berger Paints

    2570-107842
    2570-100465 BT-12
    2570-86137 BT-12

    Open
    Open
    Closed
    Open
    Open

    Contact Name*
    Phone Number*
    Dealer /Custodian
    Custodian
    Name
    Phone
    LocationType
    Number

    TAT Region Manager


    Area Manager
    Engineer

    BERGER-CMS
    0
    Mr.
    1.8E+10
    Mr.
    1.8E+10
    BERGER-CMS
    0
    BERGER-CMS
    0

    48
    24
    8
    48

    Mr Paresh bhai
    9824265057
    DATTA BHAI9375922529
    NILESH BHAI9879584506 LOCAL
    Mr. Subhashbhai
    9426001353
    Mehta LOCAL
    MR.RAJUBHAI
    9427682799
    PATEL
    UPCOUNTRY

    VinayakManurkar
    ShashankVyas
    RameshDodiya
    VinayakManurkar
    ShashankVyas
    sunil patil
    VinayakManurkar
    ShashankVyas
    sunil patil
    VinayakManurkar
    ShashankVyas
    JigarKadia
    VINAYAK MANURKAR
    SHASHANK Mayank
    VYAS Sathwara

    HelpDesk Activity
    RequestLog
    / Problem
    Solution*
    Details*
    Create Date

    Reported Date*

    Web_Reach time

    1/21/2013 9:13:58
    BELT SNAPPING
    AM satnam.takhar
    PROB 21-01-2013
    Call logged
    09:13:58
    by berger
    21-01-2013
    via mail 09:13:57
    1/21/2013 9:23:47 AM satnam.takhar Call forwarded
    1/21/2013 2:32:44
    Dispenser
    PMnot
    ashish.chavan
    working 21-01-2013
    Call logged
    14:32:44
    by BERGER-CMS
    21-01-2013
    via14:29:00
    mail. 1/21/2013 2:40:38 PM sudhir.shinde call forwa
    1/21/2013 2:39:28
    ColorantPM
    notreplaced
    ashish.chavan
    dispensing
    nossel
    21-01-2013
    Call
    valve
    logged
    &14:39:28
    valve
    by BERGER-CMS
    setting
    21-01-2013
    done via14:32:00
    mail. 1/21/2013 2:40:47 PM sudhir.shinde call forwa
    1/22/2013 12:09:43
    DispenserPM
    notsatnam.takhar
    working 22-01-2013
    Call logged
    12:09:42
    by berger
    22-01-2013
    via mail 12:08:57
    1/22/2013 12:28:14 PM nitin.shriyan Call forwarded
    1/22/2013 12:52:35
    DispenserPM
    notsatnam.takhar
    working 22-01-2013
    Call logged
    12:52:35
    by berger
    22-01-2013
    via mail 12:52:15
    1/22/2013 12:56:31 PM nitin.shriyan Call forwarded

    Closed Date*

    21-01-2013 17:00:00

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