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Q3) What Problems Would Each of The
Q3) What Problems Would Each of The
Deamings approach:
Common Causes Vs Special Causes Acceptable variation Vs Given Variation Statistically controlled system Acceptable System Control Limits meant what the process was and not what it should be Intricate training required for statistical knowledge Tends to ignore the importance of inspection
Jurans approach:
The matrix proposed was in shop floor language The COQ approach was based on an assumption of zero defect which itself was not a practical goal For achieving zero defects prevention and appraisal costs have to raise substantially which in turn increases cost of quality. Breakthrough processes and control sequence such sophisticated analytical and statistical tools cannot be afforded by all organizations
Crosbys approach:
Key to quality improvement was changing the top managements thinking which had to be well communicated through all the levels of the company to achieve zero defects COQ was estimated to be between 15-20 % of sales at most companies which cannot be generalized across all industry sectors 14 point program - emphasized prevention over detection, and focused on changing corporate culture rather than on analytical or statistical tools which cannot be quantified Approach did not give much focus on hourly workers who are directly involved in delivering quality