Scribd Logo
Upload

Welcome to Scribd!

  • Functional Groups: Pilots Flight Attendants Gate Agents Ticket Agents Ops Agents Ramp Agents

    Uploaded by

    Arpit Bajpai
    14 views8 pages
    The document outlines the key functional groups and personnel involved in aircraft turnaround processes at airports. It describes the three main stages of preparation, on-plane processes like fueling, baggage loading and unloading, and passenger embarking/disembarking. Finally, it details the post-processing closeout activities like updating operations systems. The document also notes challenges for Southwest Airlines at BWI airport, including being understaffed with 85 employees per aircraft and 2500 passengers per employee, requiring high coordination to achieve quick 15-minute turnarounds.

    Original Description:

    asds

    Original Title

    SWA (WIP)

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PPTX, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    The document outlines the key functional groups and personnel involved in aircraft turnaround processes at airports. It describes the three main stages of preparation, on-plane processes like fueling, baggage loading and unloading, and passenger embarking/disembarking. Finally, it details the post-processing closeout activities like updating operations systems. The document also notes challenges for Southwest Airlines at BWI airport, including being understaffed with 85 employees per aircraft and 2500 passengers per employee, requiring high coordination to achieve quick 15-minute turnarounds.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    14 views8 pages

    Functional Groups: Pilots Flight Attendants Gate Agents Ticket Agents Ops Agents Ramp Agents

    Uploaded by

    Arpit Bajpai
    The document outlines the key functional groups and personnel involved in aircraft turnaround processes at airports. It describes the three main stages of preparation, on-plane processes like fueling, baggage loading and unloading, and passenger embarking/disembarking. Finally, it details the post-processing closeout activities like updating operations systems. The document also notes challenges for Southwest Airlines at BWI airport, including being understaffed with 85 employees per aircraft and 2500 passengers per employee, requiring high coordination to achieve quick 15-minute turnarounds.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 8

    Functional Groups

    Pilots

    Flight attendants
    Gate agents Ticket agents Ops Agents Ramp agents

    Indian Institute of Management Raipur

    1/19/2014

    Functional Groups (contd)

    Baggage transfer agents

    Cargo agents
    Mechanics Fuelers Aircraft cleaners Caterers

    Indian Institute of Management Raipur

    1/19/2014

    Plane turnaround process


    Preparation

    On Plane Process

    Post-Processing (Close out)


    Indian Institute of Management Raipur 1/19/2014

    Preparation
    Process involved :
    Determining the number of connecting passengers and transfer bags Fuel planning Assigning gate number for incoming flight Coordinating with ops coordinators at the next airport for holding connecting flight.

    Updating the operations on the OTIS with real time situations


    Ops supervisor Gate and agents Ops agent Baggage transfer agent Ticket agents
    1/19/2014

    Key personnel involved :

    Indian Institute of Management Raipur

    On Plane process
    Fuelling

    Crew transfer
    Baggage unloading and loading Baggage transfer to connecting aircraft Embarking and disembarking the passengers Cleaning the aircraft Verifying and cross checking the completion of all processes

    Indian Institute of Management Raipur

    1/19/2014

    Post-processing (closeout)
    Process :

    Updating the OTIS with actual information


    Checking the accuracy and final status of the information Informing the ops agent of the airport of the planes next stop

    Manpower :
    Ops agent Gate and ramp agent
    Indian Institute of Management Raipur 1/19/2014

    Challenges in process
    Southwest airlines is highly understaffed Mandatory overtime of 16 hours for SWA employees at BWI

    85 employees per aircraft and around 2500 passengers per employee


    High coordination required between employees for achieving turnaround of 15 minutes

    Indian Institute of Management Raipur

    1/19/2014

    Status of SWA at BWI


    Operational performance Percent station delays Mishandled bags per 100 passengers Complaints per 1000 passengers Percent overtime BWI 25 6 0.08 12% SWI systemwide avg 22 10 0.15 16%

    Operational performance of SWA at BWI is much less than its national average

    Indian Institute of Management Raipur

    1/19/2014

    You might also like