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  • Asnwering To The Phone

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    Andreea Deea
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    This document contains phone scripts for a hotel front desk agent at the Magnuson Hotel located at 5708 Northampton Blvd in Virginia Beach, Virginia. It includes responses for answering an incoming call, placing a guest on hold, checking in on a guest after 15 minutes, and taking a room reservation inquiry. The scripts emphasize being polite and saying "thank you" and "please."

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    Asnwering to the Phone

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    This document contains phone scripts for a hotel front desk agent at the Magnuson Hotel located at 5708 Northampton Blvd in Virginia Beach, Virginia. It includes responses for answering an incoming call, placing a guest on hold, checking in on a guest after 15 minutes, and taking a room reservation inquiry. The scripts emphasize being polite and saying "thank you" and "please."

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    10 views1 page

    Asnwering To The Phone

    Uploaded by

    Andreea Deea
    This document contains phone scripts for a hotel front desk agent at the Magnuson Hotel located at 5708 Northampton Blvd in Virginia Beach, Virginia. It includes responses for answering an incoming call, placing a guest on hold, checking in on a guest after 15 minutes, and taking a room reservation inquiry. The scripts emphasize being polite and saying "thank you" and "please."

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    of 1

    Magnuson Hotel

    5708 Northampton Blvd. Virginia Beach, VA , 23455

    ASNWERING TO THE PHONE (1->3 rings)

    Thank you for calling Magnuson Hotel, this is Andreea, how may/can I help you?

    Customer
    from rooms

    : Guest services, how may I help you?

    Thank you for calling Magnuson Hotel, please HOLD. Or

    At this time we are assisting other guests, please provide me a phone number and your name. We will get back as soon as possbile.

    Please speak slowly and repeat.

    CHECK-IN after 15 MINUTES Hello Mr/Mrs , this is Andreea from the front desk, just giving a courtesy call to see if everything is okay in your room? FOR RESERVATION Would you like to make a reservation for today or for a future day? Okay, give me moment while I pull up those dates. Would you like a single or a double one? Somking or non-smoking?

    !!! Dont forget about : Thank you and Please !!!

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