Forecasting Demand For Services

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Forecasting Demand for Services

Learning Objectives

Recommend the appropriate forecasting model for a given situation. Conduct a Delphi forecasting exercise. Describe the features of exponential smoothing. Conduct time series forecasting using exponential smoothing with trend and seasonal adjustments.

Delphi Forecasting Exercise In what future election will a woman become President of the United States?

Year 2004 2012 2016 2020

1st Round

2nd Round

Final Round

2 4 2 2 2 2

2024
2028 2032 2036 2040 2044 Never

3
3 2 2 2 3 1

2
4 3 3 2 4 2

2
2 4 4 4 3 3
4

Delphi Method Nuclear Power Industry Example


1
No jdgmt. Strongly disagr.

6
Disagr.

5
Disagr. Somewh.

6
Uncert.

15
Agree somewh.

35
Agree

6
Strongly agree

Round 1 Round 2 Round 3

Historical Analogy
50 45 40 35 30 25 20 15 10 5 0 77 78 79 80 81 82 83 84 85 86 Series 1

600 500 400 300 200 100 0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 Series1 Series2

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