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  • Frozen Service Memo Jan. 28, 2014

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    Jon Willing
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    The Environmental Services Department uses weather data to predict frost depths and manage the risk of frozen water service pipes during winter. Approximately 1,200 customers out of the city's 11,250 customers have been issued notices so far. The notices provide advance warning of potential frozen service lines and information on prevention and what to do if a line freezes. Customers receive different versions depending on whether the risk is on the public or private side of their property. Further information can be obtained by contacting the General Manager of Environmental Services.

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    GM Dixon Weir explains the frozen service notices that have gone out to about 2,000 customers.

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    The Environmental Services Department uses weather data to predict frost depths and manage the risk of frozen water service pipes during winter. Approximately 1,200 customers out of the city's 11,250 customers have been issued notices so far. The notices provide advance warning of potential frozen service lines and information on prevention and what to do if a line freezes. Customers receive different versions depending on whether the risk is on the public or private side of their property. Further information can be obtained by contacting the General Manager of Environmental Services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    259 views1 page

    Frozen Service Memo Jan. 28, 2014

    Uploaded by

    Jon Willing
    The Environmental Services Department uses weather data to predict frost depths and manage the risk of frozen water service pipes during winter. Approximately 1,200 customers out of the city's 11,250 customers have been issued notices so far. The notices provide advance warning of potential frozen service lines and information on prevention and what to do if a line freezes. Customers receive different versions depending on whether the risk is on the public or private side of their property. Further information can be obtained by contacting the General Manager of Environmental Services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    of 1

    MEMO / NOTE DE SERVICE

    To / Destinataire From / Expditeur 'ub(ect / )b(et

    Mayor and Members of Council Dixon eir! "#En$# %eneral Mana$er En&ironmental 'er&ices Fro*en ater 'er&ices

    File/N de fichier:

    Date: +, -anuary +./0

    1s in past 2inters! En&ironmental 'er&ices Department 3E'D4 uses En&ironment Canada and eather Net2or5 data to predict frost depths and to mana$e the potential ris5 of a fro*en 2ater ser&ice pipe that connects the City6s 2ater distribution system into homes or buildin$s# Modelin$ be$ins once daily temperatures are consistently belo2 *ero de$rees Celsius# 1pproximately +!... customers out of our ++.!... customers ha&e been issued notices across the city# E'D has issued the notices to drin5in$ 2ater customers that ha&e experienced fro*en 2ater ser&ices in pre&ious years throu$h a phased notification process based upon pro$ressin$ frost penetration depths# The notice pro&ides customers 2ith ad&ance notice of a potential repeat fro*en ser&ice e&ent! and pro&ides information on ho2 to a&oid a fro*en 2ater ser&ice and 2hat to do if their ser&ice line free*es# Customers recei&e different notices dependin$ on 2hether pre&ious experience indicates that the ris5 of free*in$ lies on the public or pri&ate side of the property line# 7oth &ersions are attached for your information# 'hould you re8uire further information! please do not hesitate to contact me at 9/:;<,.;+0+0 extension ++..+# Dixon eir! "#En$# %eneral Mana$er En&ironmental 'er&ices 1ttachments cc: 'te&e =anella5os! DCM Tammy >ose! Mana$er! Drin5in$ ater 'er&ices 'ally Mc?ntyre! Mana$er! En&ironmental 7usiness 'er&ices

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