MAY/JUN-07/MG1351 Answer key

PRINCIPLES OF MANAGEMENT MG1351 MAY / JUNE 2007 ANSWER ALL QUESTIONS PART A 1. Who is referred as the father of scientific management? What is the goal of scientific management? F.W.Taylor is referred as the father of scientific management (1856 1915) ! Science, not rule of thumb ! Harmony, not discord ! Maximum output, in place of restricted output ! Development of each man to his greatest efficiency ! Co-operation, not individualism. 2. What are the various functions of management? (i) Planning (ii) Organizing (iii) Directing (iv) Staffing (v) Controlling 3. Define the term planning Premises. Planning premises are the anticipated Environment in Which plans are expected to operate. (i) External vs Internal (ii) Tangible vs Intangible (iii) controllable vs uncontrollable 4. Distinguish between strategy and policy. Guides to thinking sactions to those who make decision Repetitive situations Provide direction in which human and physical Resources will be deployed Contigent decisions

5. What do you understand by the term span of management? Span of management is a process which describes no. of persons are under ones control. (i) Broad span (ii) Narrow span

6. Distinguish between authority and power. Authority Right to do something Can be delegated Visible is organization chart Subset of power Power Ability to do something Cant be delegated Not visible Can achieve when authority fails

MAY/JUN-07/MG1351 Answer key

7. Distinguish between creativity and innovation. Creativity may be defined as the ability to think originally & bring out some thing new or novel. Innovation forms a part of creativity, ie, creatively is the origin of innovation 8. Mention the various types of leadership styles. Autocratic, Benevolent Autocratic, Democratic & free rein 9. What do you understand by zero-base budgeting? Zero based Budgeting is a process of splitting & doing a budget proposal without reference into base year. 10. Define the term productivity. Productivity is the ratio of input with out affecting the quality of the product or service Part B 11 (a) Discuss in detail about Henri Fayols contribution towards principles of management. Hennifayer is called the father of modern management (i) Division of work (ii) Authority & Responsibility (iii) Discipline (iv) Unity of command (v) Unity of direction (vi) Sub ordination of individual to general interest (vii) Remeneuration (viii) centralization (ix) Scalar chain (x) order (xi) equity (xii) stability (xiii) initiative (xiv) E sprit decorps (b) (i) . With suitable example describe the various types of business organization. Sole proprietorship (ii) partner ship (iii) Co-operative (iv) Join stock companies 12. (a). Planning is looking ahead and control is looking back- comment. Planning is a function that determines in advance what should be done. Explain the definition & Nature & Properties of planning Determine Objectives --! Develop Planning premises --! Formulate strategies -->choose policies

Review and revise plans -! Implement plans ! Integrate different plans ! Develop derivative plans 2

MAY/JUN-07/MG1351 Answer key

(b) Briefly discuss about the various tools used for developing organizational strategies. A Strategy may be defined as a special type of plan prepared for meeting the challenge. Explanation with definition (16) (i) (ii) (iii) (iv) (v) Proper mission & objectives Env.analysis Self Appraisal Strategic decisionmaking Strategic implementation & control

13 (a) What do you mean by departmentation? Discuss in detail about the different strategies adopted in departmentation. Departmentation or departmentalization is the process of grouping tasks into jobs, the combining of jobs. Types of departmentalization (i) Departmentation by functions (ii) By products (iii) By territory (iv) customer (v) By equipment (vi) time & nos (vii) composite departmentation. (b) Describe the various steps in providing appropriate human resources. It is otherwise called as man power planning. Selection procedure Preliminary interview Application blank Selection tests Emp.interview Checking references Physical examinations Final approval (8)

Current manpower inventory Determining manpower needs Identifying manpower gaps Man power programme (8)

14. a) Discuss about (i) The various types of organizational communication. (b) (c) (d) (e) (f) Upward communication Downward communication Horizontal communication Vertical communication Diagonal communication

MAY/JUN-07/MG1351 Answer key

(ii) The role of electronic media in communication.

Electronic Media a) Telecommunication (b) Teleconference (c) use of computers for information handling

(iii)

Barriers of effective communication :

a) Lack of planning. b) unclassified assumptions c) Comm. Barriers in the international environment d) Loss by transmission & poor retention (e) impersonal communication (f) Poor listening & premature evaluation b) (i) Describe the relationship of hygiene factors, motivation factors and job enrichment. Motivators job content ! Satisfiers, Disatisfiers ! Hygnie factors job context. (i) Challenging work ii) Achievement iii) Growth in the job ! (Hygine or job context factors) iv) Responsibility v) Advancement ment vi Recognition (ii) a) b) c) d) e) f) Status Interpersonal relations Quality of supervision Job security Salary Comp.policy & Administration

What does maslows Hierarchy of needs tell us about peoples needs? Need for self actualization Exteem needs

Affiliation or acceptance needs

Security needs or safety needs

Physiological needs

MAY/JUN-07/MG1351 Answer key

15) a) Compare and contrast between feed forward and feed back systems in controlling. ----- (10) Explain about Feed forward---! Thinking in advance Feed back-!postmortem (iii) The role of computers in handling information Usage of mainframe, super computers, minicomputer & microcomputer.

Different level (a) Supervisory level (b) Middle level (c) Top level Computers are used. In addition it is used to do the following activities. (i) Budget preparation (ii) Electronic spread streets. (iii) Forecasting (iv) Financial analysis (v) Time sharing etc., 15) b)(i) Compare the management practices in japan to those in the united states. With respect to i) Planning ii) Organizing iii) Staffing iv) leading compare between US & Japan (ii) Briefly discuss about the various forms of international business with suitable example i) ii) iii) iv) Regio centric Geo centric Ethno centric Polycnetric