CUSTOMER SERVICE BILLING ADMINISTRATOR RESUME TEMPLATE

1010 South Street, New York, NY 10003 (212) 204-5645 john.doe@gmail.com

Customer Service Billing Administrator with over 5 years of experience in fast paced support environments, dealing with various outside parties and internal/external charges and invoices. Possesses a B.S. in Maths and excellent organizational skills.

PROFESSIONAL EXPERIENCE
CIELO Boston, MA Customer Service Billing Administrator September 1998 Present Prioritize Service repairs based upon customer demand and prior commitments Coordinate with the Service Scheduler any new equipment installation. Record and update information in the Service Database as required Support all ISO initiatives establishing customer satisfaction, continuous improvement and corrective and preventative action MURCOF Boston, MA Billing Administrator September 1998 Present Create reports to share information and knowledge Adapt to new process, products and technologies Maintain Order to Invoice Process to ensure Service Orders are closed within 30 days Help monitor and respond to requests in the SAG departmental email

EDUCATION
COWELL UNIVERSITY Bachelor of Arts in Mathematics, June 1995 Graduated Cum Laude Inter-state Chess Champion, 1994 Roll of Deans, 1993 Chicago, IL

ADDITIONAL SKILLS
Microsoft office (advanced) SMS Database (intermediate) QVI Protocol (intermediate) ERP, document management and product/software packaging Grid shipping, service and agreement logistics