Presentation

on
Objectives of TQM

By:
Vishal sain
Roll no. :
36
PGDM ( III
SEM )
 What is Quality?

Quality is “fitness for use”

(Joseph Juran)

Quality is “conformance to requirements”

(Philip B. Crosby)

Quality of a product or services is its ability

to satisfy the needs and expectations of the
customer.
 Evolution of Quality Management

Inspection Salvage, sorting, grading, blending,

corrective actions, identify sources of
non-conformance
Develop quality manual, process
Qualit performance data, self-inspection,
y product testing, basic quality planning,
Contro use of basic statistics, paperwork control.
l Quality systems development, advanced
Quality
quality planning, comprehensive quality
Assuranc manuals, use of quality costs, involvement
e of non-production operations, failure mode
and effects analysis, SPC.
TQM Policy deployment, involve supplier &
customers, involve all operations, process
management, performance measurement,
teamwork, employee involvement.
 TQM
u Total - made up of the whole
u Quality - degree of excellence a
product or service provides
u Management - act, art or
manner of planning,
controlling, directing,….
 What is TQM?
Concern for
Constant drive Managemen employee
for continuous t by Fact involvement
improvement and
and learning. development

Organisation
Passion to response
Result Focus deliver ability
customer value
/ excellence
Actions not just Partnership
perspective
words (internal /
Process
(implementation external)
Managemen
)
t
TQM Objectives
Why there is a need of objective?

Objectives
Basic Objectives of TQM

There are two basic objective of TQM:

1)Customer satisfaction
2)Performance superiority
i. Speed
ii. Cost
iii. Quality
iv. Dependability
v. flexibility
3)
 Some other objectives of
TQM
v Making the organization market and
customer focused
v Guiding the organization by its values, vision,
mission, and goals set through ‘strategic
planning process’.
v Changing the organization from function
focused to customer focused, where
customer priorities come first in all activities.
v Making the organization flexible and learning
oriented to cope with change
v Making the organization believe in – and seek
– continuous improvement as a new way of
life.

To be continued….
vCreating an organization where people
are at the core of every activity, and
are encouraged and empowered to
work in teams.
vPromoting a transparent leadership
process to lead the organization to
excellence in its chosen field of
business
 Result achieved by setting
appropriate objective should lead to:
qContinuous improvement of the
organizational processes and
outputs, which must be equal or
superior to the competition;
qContinual and relentless cost
reduction, and value addition to
products and services;
qContinual and relentless thrust for
improvement of manufacturing
processes, products and services;
qCreation of an organizational work
culture whereby everyone is
 Is quality a sound investment?

Year Company Stock Growth (Oct 94)

1988 Motorola 373.0%
1988 Westinghouse (CNFD) 49.6%
1989 Xerox (BPS) 75.9%
1990 General Motors 1.6%
1990 Federal Express 10.6%
1990 IBM (IBM Rochester) - 34.9%
1991 Selectron 526.9%
1992 AT&T (UCS) 32.2%
1992 AT&T (TSBU) 32.2%
1992 Texas Instruments (DS&E) 106.8%
1993 Zyta 8.4%
1994 Eastman Chemical 18.5%

Total Stock Value £23016 (91.8% growth)

Standard & Poor 500 Stock value £15911 (32.6%
growth)
 Quality is a
Journey,
not a Destination
Thank you
Any queries?