PROJECT ON A STUDY ON CUSTOMERS SATISFACTION TOWARDS BANKING SERVICES PROVIDED BY PUNJAB AND MAHARASHTRA CORPRRATION BANK

SUBMITTED BY NARALKAR VAISHALI M. Roll No. 50

M.Com II (Semester-IV) *2013-2014*

UNDER THE GUIDANCE OF DR. ALPA UPADHYAY SUBMITTED TO UNIVERSITY OF MUMBAI

NIRMALA MEMORIAL FOUNDATION COLLEGE OF COMMERCE AND SCIENCE 90 FEET ROAD, ASHA NAGAR, THAKUR COMPLEX, KANDIVALI (E), MUMBAI-400 101.

DECLARATION

I Ms. of M.Com II (Semester IV) hereby declare that I have completed the project on A STUDY ON CUSTOMERS SATISFACTION PROVIDED BY TOWARDS PUNJAB BANKING AND SERVICES

MAHARASHTRA

CORPORATION BANK as a part of Internal Examination in the Course RESEARCH METHODOLOGY IN

COMMERCE during the academic year 2013-2014. The information submitted is true and original to best of my knowledge. Wherever the matter is taken from any published work, I have included that details as reference.

________________ ________________ Date of Submission Signature of Student (Vaishali naralkar)

CERTIFICATE This is to certify that the project titled as A STUDY ON CUSTOMERS SATISFACTION TOWARDS BANKING SERVICES PROVIDED BY PUNJAB AND

MAHARASHTRA CORPORATION BANK has been completed by Ms. NARALKAR VAISHALI of M.Com II (Semester-IV) as a part of Internal Examination during academic year 2013-2014

_________________ (Dr. T. P. Madhu Nair) Principal

_________________ (Dr. Alpa Upadhyay) Programme Coordinator

_____________ __________________ (Dr. Alpa Upadhyay)

External Examiner

Project Guide

ACKNOLEDGEMENT

I extend my gratitude to Dr.Alpa Upadhyay for providing guidance and support during the course of project. She has been a great help through the making of the project. I thank Nirmala Memorial Foundation College for giving me the opportunity to work on such a relevant topic. I also like to thank the Principal, faculty members and librarian for their help and others who are indirectly responsible for the completion of this project. In addition I would like to take this opportunity to thank our M.Com Coordinator Dr. Alpa Upadhyay for being there always to guide me and for extending her full support.

DateMumbai Signature of Student (Vaishali naralkar)