Myriam Vancol

mvancol@fisher.edu

Objective: To obtain a position where I can maximize my multilayer of management skills, quality assurance, program development, training experience, customer service, and a successful track record in the Business Management Industry. Summary of Qualifications: Results-oriented, high-energy, hands-on professional, with a successful record of accomplishments in training and communication transmission industries. Experience in the business management industry, training, quality assurance, and customer service. Major strengths include strong leadership, excellent communication skills, competent, strong team player, and attention to details, dutiful respect for compliance in all regulated environments, as well as supervisory skills and other administrative tasks. Thorough knowledge of current manufacturing practices, and a clear vision to accomplish the company goals. Computer and Internet literate. Languages: Experience: DHS Boston, MA 10/06/2014 to Present Department of Homeland Security Personnel Review files of individuals to identify immigration services. Analyze and conduct citizenship immigration naturalization ceremonies. Search DHS database for name and address changes, fingerprints, and other data to uncover possible immigration benefits disqualifications. Process immigration files and maintain update records of immigrants. Audit naturalization citizenship files. Manage office efficiency by creating creating an excel spreadsheet to organize active case files. Fluent in English, French, and Haitian Creole.

Immaculate Conception Church Stoughton, MA02072 Singer Voluntarily sing at the Immaculate Conception Church choir.

01/2011 to Present

American Airlines East Boston, MA 01/2000 to 01/2002 Flight Director 01/2001 to 01/2005 Customer Service Agent Translated airline staff announcements into French and Haitian Creole for Haitian passengers. Assisted passengers in-flight between Haiti and the USA in completing immigration/custom forms. Managed customer experience on international flights. Checked passengers and baggage in for flights. Used SABRE database system to make reservations, sell airline tickets and collect payments. Made announcements of changes in flight schedules.