NONVERBAL COMMUNICATION

What you are speaks so loudly that I cant hear what you say.
- R. W. Emerson

Non-verbal Communication

Communication transmitted without the use of words

Kinesics

Paralanguage
Artifacts Proxemics

Chronemics Silence

Functions of Non-verbal Communication

Substitute Repeat Complement Accentuate Contradict

Characteristics of Non-verbal Communication

Verbal and non-verbal clues co-exist Carry cultural bias Should be interpreted in context Can be affected Non-verbal clues are more reliable than verbal clues

Paralanguage

Tone Pitch Pace Pauses Stress

Artifactual Communication

Communication through personal appearance

Dress

and accessories

Indication of a persons status and taste

Physical setting of office

Proxemics

Study of space between interacting parties Intimate zone Friendly zone Social zone Public zone : 0 18 inches : 18 4 feet : 4 feet 10 feet : over 10 feet

Chronemics

Study of time and how people handle it Indian / German Time factors while dialing somebody
Punctuality

/ habitual late

Silence

Many a times considered to be more eloquent than words Has contextual meanings

Kinesics

Facial expressions

Postures Body movements Eye contact Haptics Gestures