ITIL Reference

Topics URL -Broad URL References (Url references are only indicative, detailed study of ITIL documentation is recommended) http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library

Names of ITIL Service life cycle stages, Processes and Functions Basics of Incident management Basics of Problem management

http://blog.itsmartdesk.com/incident-management-basics/ http://www.itlibrary.org/index.php?page=Problem_Management