Room Revenue Growth Pattern after CRM Implementation

Millions 4,000

3,500

3,000

2,500

2,000

1,500

1,000

500

0 2000

2001 Waldof=Astoria Collection

Doubletree

2002

2003 Conrad International

Hilton Garden Inns

2004 Hilton Hotels

Homewood Suites

2005 Embassy Suites

Hampton Brand

2006

2007

ADR Pattern over a period of Five year (2001-2006)

350

300

250

200

2001 2002 2003 2004

150

2005 2006

100

50

0 Waldof=Astoria Collection Conrad International Hilton Hotels Embassy Suites Doubletree Hilton Garden Inns Homewood Suites Hampton Brand

RevPAR Pattern Over a period of Five year (2001-2006)

300

250

200

2001 2002 150 2003 2004 2005 2006 100

50

0 Waldof=Astoria Collection Conrad International Hilton Hotels Embassy Suites Doubletree Hilton Garden Inns Homewood Suites Hampton Brand

RevPAR Index Pattern Over a period of Five Years (2001-2006)

140

120

100

80

2001
2002 2003

60

2004 2005 2006

40

20

0 Waldof=Astoria Collection Conrad International Hilton Hotels Embassy Suites Doubletree Hilton Garden Inns Homewood Suites Hampton Brand

Hilton Hotels Corp. Shares (# of Hotels) in Hotel Industry

Wyndham Hotel Group Choice Hotels International Accor

InterContinental Hotels Group (IHG)

Hilton Hotels Corp. Marriott International Carlson Hospitality Worldeide Starwood Hotels & Resorts Worldwide Global Hyatt Corp.

160

120

140

Number of Hotels per country

100 120 80 100

Number of Countries

80

60

60

40
40 20 20

No. of Hotels per Country No. of Countries

Customer Conversion Statistics

35000000 42

41.5

30000000
41 25000000 40.5

20000000

40 Total Calls Total number of Customers Converted 39.5

15000000

Conversion Ratio (%)

39 10000000 38.5 5000000

38

0 2001

2002

2003

2004

2005

2006

2007

37.5 2008