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Role of Technology in Enhancing Communication
Role of Technology in Enhancing Communication
Communication
Communication is the process of exchanging information. People
communicate in order to share knowledge and experiences, give or receive orders, or cooperate. Common forms of human communication include sign language, speaking, writing, gestures, and broadcasting. Communication can be interactive, intentional, or unintentional. It can also be verbal or nonverbal; Internal communication or intrapersonal communication (within oneself) and interpersonal communication (between two individuals). t larger scales of communication, small group communication takes place between few individuals such as organi!ational communication in settings like companies or communities. t the largest scales, mass communication can be from a single source to a huge number of individuals using various communication media such as newspapers, television or computers
How do we communicate?
"e all use different methods at different times to communicate. "e can communicate b# making gestures with parts of our bod#, for example shaking of our head or hands, winking, making faces etc. "e also communicate b# speaking or making sounds like laughing, weeping or sobbing. t a more advanced level we communicate b# writing and reading. $ut, there is #et another wa# we can communicate. %hat is b# using electrical gadgets, invented b# scientists and technologists, for example, radio, telephone, television and computers.
Internet o 'mail via computers, mobile o 1ocial 2etworking sites o 1earch engines (3oogle, 4ahoo) o Compan# "ebsites o 1treaming .edia o 5ideo Conferencing
%echnolog# has also changed the wa# in which people work. It is now possible to commute from a beach in ,lorida, from home, or from an#place where a computer, a phone or Internet service is available.
%hese advances in %echnolog# have made it possible for people who might traditionall# be unable to be in the workforce8 such as those who are caring for children, or those who are disabled8 to have exciting 6obs and contribute to the business communit#.
Info#mation Technolo !
9ur world toda# has changed a great deal with the aid of information technolog#. %hings that were once done manuall# or b# hand have now become computeri!ed operating s#stems, which simpl# re(uire a single click of a mouse to get a task completed. "ith the aid of I% we are not onl# able to stream line our business processes but we are also able to get constant information in )real time) that is up to the minute and up to date.
%he significance of I% can be seen from the fact that it has penetrated almost ever# aspect of our dail# lives from business to leisure and even societ#. %oda# personal PCs, cell phones, fax machines, pagers, email and internet have all not onl# become an integral part of our ver# culture but also pla# an essential role in our da# to da# activities. "ith such a wide scope for the purpose of this article we shall focus on the impact of the internet in information technolog#.
Cost of fuel88Planning routes and rerouting vehicles help to maximi!e fuel consumption. ttracting;retaining drivers883iving drivers communication devices makes their lives easier and helps maximi!e their time. 5ehicle e(uipment cost88.aximi!ing e(uipment b# optimi!ing deliveries helps eliminate unnecessar# purchases. Customer satisfaction88Providing updates on loads keeps customers happ#. %here are other significant benefits to wireless communication between driver and fleet operations departments. ,or example, there can be rapid reporting of deliver# information, which speeds billing and driver pa#. 1o this optimi!ation of the flow of information from driver to the back office benefits both the fleet and the driver.
Role
of
'
Inte#net
Tele$hon!
in
Enhancin
Communication
'8mail is an important communications service available on the Internet. %he concept of sending electronic text messages between parties in a wa# analogous to mailing letters or memos predates the creation of the Internet. In recent #ears man# 5oIP s#stems have become as eas# to use and as convenient as a normal telephone. %he benefit is that, as the Internet carries the voice traffic, 5oIP can be free or cost much less than a traditional telephone call, especiall# over long distances.