Service Design

Service Design is the instant lifecycle stage about the design of the services and all supporting features - planning how we will implemenent our work in the future. - Easier rollout of new or changed services - Improved service placement - Allow services to become easier to use - Improve quality of service - Ensuring that the business objectives aline with customer services - Improve synchronization of services - Improve effectiveness of performance Simpler implementation of servies in the future

118COM Project 3
Continual Service Improvement

Service Transition
Service Transition is concentrated on approving and testing the changes which are required to achieve better results - Introduction to new and changed services.

Design e c i v Ser
Service Strategy

ITIL
ra T e
ns
iti o
n

- Enabling Business Change - Minimizing impact to the business - Use new and changed services - Service Management is prepared to support these services - Implement design for services - Reducing the number of errors - Enabling service for change and minimizing negative impact (of the changes) - Enable us to control this process (Test & evaluate)

Continual Service Improvement

S e r vice O p e ra
ti o n

The four Ps of Service Design

c i v r e S

Continual Service Improvement

Normal

PEOPLE PRODUCTS

PROCESS PARTNERS
Technology Achitectures New/Changed Service (Service Management)

Change
RFC

Standard Emergency Change Model Change Authority

Service Design Aspects

Service Management processes Measurement Systems (Performance of service) Service Management and tools

Service Catelog Management

IT Service Continuity Management IT Security Management

Chan

eme g a n a M ge

nt
ment

uppo S & g n i Plann

rt

sting e T d n a nService Continuity IT Validatio Management on Evaluati

ment

Service Level Management Availability Management

age n a M n o i rat Configu De

Supplier Management Capacity Management

anage M t n e ploym

oesses c r P n o i t ransi Service T

Knowle

nagam a M e g d

ent