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    Jamal Jamal
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    The document describes various customer complaint role play scenarios: 1) A customer complains to an online shop manager about not receiving a perfume order placed two weeks ago, though the manager claims the product was sent and delivery is out of their control. 2) A customer notices their surname is incorrectly typed in the payment section of their account registration and demands it be changed, though the call center representative says it has already been corrected. 3) A customer complains to a printer shop manager that their newly delivered printer is not working properly, and the manager offers to replace it if the customer returns it at their own expense or contacts local service instead.

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    The document describes various customer complaint role play scenarios: 1) A customer complains to an online shop manager about not receiving a perfume order placed two weeks ago, though the manager claims the product was sent and delivery is out of their control. 2) A customer notices their surname is incorrectly typed in the payment section of their account registration and demands it be changed, though the call center representative says it has already been corrected. 3) A customer complains to a printer shop manager that their newly delivered printer is not working properly, and the manager offers to replace it if the customer returns it at their own expense or contacts local service instead.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    16 views2 pages

    Complaint

    Uploaded by

    Jamal Jamal
    The document describes various customer complaint role play scenarios: 1) A customer complains to an online shop manager about not receiving a perfume order placed two weeks ago, though the manager claims the product was sent and delivery is out of their control. 2) A customer notices their surname is incorrectly typed in the payment section of their account registration and demands it be changed, though the call center representative says it has already been corrected. 3) A customer complains to a printer shop manager that their newly delivered printer is not working properly, and the manager offers to replace it if the customer returns it at their own expense or contacts local service instead.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as doc, pdf, or txt
    of 2

    ROLE PLAY COMPLAINTS

    Role A You have just purchased an expensive bottle of perfumes online. It has been two weeks since the order, but nothing has come yet. Complain to the seller about the situation. Role B You are the manager of an online shop. You have sent the product and have the confirmation, but you are not responsible for the delivery. You cannot afford to give refunds. Role A You have just registered your credit card, but as soon as you did that, you realise your surname has been typed incorrectly. Explain the situation and demand on having your name changed. It is correct in your general tab, but it is incorrect in payment tab. Role B You are the person in the call center. Everything has been changed, so there is no need for the customer to ask for any changes.

    Role A

    You have just had new printer delivered. ardly had you started using it when you reali!ed it does not work properly. "et in touch with the people who are responsible for the product. Role B You are the manager of the shop. You may supply the customer a new printer but it must be sent #$$ km back to the shop and you must cover the cost of the deliver. %he other solution is to get in touch with your local service.

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