Cargo Dispatch Processpatch Process

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Order Dispatch Process & Payment Follow ups

1. Once we receive the Materials from Principals, Coordinator should take the inward in BUSY !" Software. #Software is used for Maintainin$ !nventor%&Stock and preparin$ !nvoices ' (C) *. +hen coordinator has to dispatch the materials. Based on the pa%ment terms in the PO ,eceived -. Coordinator to prepare Proforma !nvoice #P!) and Order .cknowled$ement #O.), the dispatch date and week to /e mentioned in the O. after discussion with the mana$er. a. !f +he Pa%ment term sa%s 1001 a$ainst P! send the P! follow up for the pa%ment, once the pa%ment is received dispatch the spares. /.Check with the courier if there is service for the particular place - If service is available +he coordinator has to supervise the packin$ of material +hen the coordinator Prepares 2 (C, !nvoice and (eclaration. 3 Show Sample to be done during Training in !S"#I$ Software If the courier is going outside angalore the originals of the above documents are %ept inside the parcel and a copy of documents given to the courier company& +he coordinator then will $ive the dispatch details to the customer. Coordinator has to +rack the same till it reaches the customer.

c. !f there is no service with our re$istered courier, Coordinator has to find the courier which has service to the particular place. Procure the rates (iscuss with the mana$er and $et approval. 4ollow the dispatch process.

d. !f the pa%ment term sa%s -0 da%s credit then discuss with the Mana$er and dispatch the spares. e. 4or Pa%ment follow ups, coordinator to send an email pa%ment alert at least 10 da%s /efore pa%ment is due, followed /% a phone call. .n email and phone call on da% -0 for pa%ment. .fter (ue (ate, 4ollow up ,eminder emails once in ever% 5 da%s and phone calls in /etween. !f &!n case Mana$er is followin$ up, please take approval from him /efore follow up. (iscuss the same on this issue in team meetin$s or mornin$ meetin$s. $ote ' (& Our courier agents are a& Professional )ourier *for Domestic+ b& lue Dart *for Domestic+

c& F,D,- *for International+ d& D./ *forwarders for Spare parts )onsignments International Imports+

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