Analyze, diagnose, test and resolve complex desktop end user problems Design and architect desktop infrastructure

using latest technologies Design and maintain tools for remote support Maintain precise and accurate accounting of IT inventory, licensing, service accounts and assets. Execute, document and maintain standards for desktops and devices Understanding of Active directory and Exchange and how it relates to the desktop design Advanced knowledge of desktop security practices and applications Advanced knowledge of virus protection technologies Advanced knowledge of testing and deploying desktop applications using industry best practices Supporting 1st level help desk Experienced in enterprise wide desktop operating system upgrades i.e, Windows XP pro to Windows 8 Knowledge of networking LAN/WAN connectivity and how it relates to desktop support Knowledge of corporate WIFI solutions Printers and Devices Supporting end user connectivity from home networks, hotel and outside office networks Establish and maintain hardware and software vendor relationships

MEP Infrastructure Developers Pvt Ltd 1) To install OS/Software in all desktops and Maintain. Also support for installation of any network equipment's like router, switches, KVM switch, Modems, cables 2) To trouble shoot all E-mail, desktop, LAN, system, keyboard, mouse patch cord printer issue at user level 3) To support and maintain internal as well as external (Branches) desktops, printers and peripherals 4) To support for monitor security policy in all desktops also modify the same to meet business needs time to time 5) To support on daily backup and Disaster Recovery policy support 6) To attend all user level calls if required to visit to branches 7) To follow Base line documentation and Maintenance a per ISO policies at Desktop level 8) Daily DAR sending to senior. Conducting monthly security audit on systems 9) To check antivirus updation in Head office and all branch offices weekly 10) To monitor VPN connectivity and trouble shooting at Head office/branch offices 11) Co-ordination with all other departments for a smooth running of IT department 12) To maintain inventory and Checklist