English for Hotel Business

Whats your name? May I have your name?

Do you want some tea? Could you like some tea?
Over here, please. Could you come this way please?
* OK, Sure, Yeah Certainly, Sir.
* Hey, uh-huh, Hang on
* I dont know.
just a moment, please. Ill check that for you.

* Sir; Ms.
me, Sir(Ms), Mr. Ms. Excuse me
boy girl.
*

1. May I ~
2. Could you ~
3. Would you ~

4. Shall I ~?

1 May I ~
May I have your name, please?
May I have your check-out time, please?
May I see your passport, please?
May I know your nationality, please?
2 Could you ~
Could you fill out the form, please?
Could you write that down, please?
Could you draft the fax, please?
Could you hold the line, please?
3 Would you ~
Would you like tea or coffee?
Would you like to take a taxi?
Would you mind sitting here?
** Would you ~
When would you like to visit Kunshan?
When would you like to have lunch?
What time would you like to eat?
Who would you like to contact?
Which kind of room would you prefer?
How would you like to se ttle your bill?
How long would you like to stay?
How many tickets would you like to buy?

4 Shall I ~ Would you like me to do ~?

Shall I draw the curtains?
Shall I draw you a map?
Shall I make the reservation for you?

Good morning. ()
Good afternoon. ()
Good evening. ()
Good morning, sir. Are you checking-out?
Good afternoon, sir. Welcome to LI JIA Hotel.
Good evening, Ms. May I help you?
Good morning, sir. This is the Front Desk.
May I help you?

1.
I see, sir.
Certainly, sir.
2.
Just a moment, please.
Thank you for waiting.
I am very sorry to have kept you waiting.
Could you wait a little longer, please?
3. No.
I am afraid I cant do that.
Excuse me, sir. Please let me pass.

4.
I am sorry.; We are sorry.
I am very sorry for the delay.
I am very sorry for the inconvenience.
I would like to apologize for the mistake.
5.Thank you.
You are welcome.
Thank you, sir.
Thank you very much.
6.
Here you are.
Here is your room key.
Here it is.
7
Have a nice day.
Please enjoy your stay
We hope to see you again soon.
Thank you for staying with us.
8
Yes, Yes.
Just a moment, please.,
Pardon?/ Pardon me?
I beg your pardon?
Could you repeat that, please?

Excuse me, sir. Do you mean you lost your room key

1 Hello,
Hello, this is Information Desk.
Information Desk speaking. May I help you? ?
2.

I am afraid you have the wrong number.

This is the LI JIA Hotel, 2234-1156. 2234-1156

This is Room Reservations. Ill transfer your call to Restaurant Reservations.

I am afraid this is a direct line. We can not transfer your call to the Chinese Restaurant Could
you dial 2234-1156, please.
2234-1156
3.
I am afraid Mr.Lin is out at the moment. He should be back around 5 p.m.
5
I am afraid Mr.Hao is on another line. Could you hold the line, please?

Ill tell him to call you back when he returns.

May I have your name and phone number, please?
4. bye-b ye,
Thank you for calling.
You are welcome, sir.
We look forward to hearing from you.

Please contact me if you have any further questions.

B=Bellman
C= (Clerk)
H=Housekeeping
BC=Bell Captain
G=Guest
To the Front Desk.
B: Good evening, Ms. Welcome to China-trust Hotel.
G: Thank you.
B: How many pieces of luggage do you have?
G: Just this three. 3
B: Two suitcases and one bag. Is that right? 2 1
G: Yes. Thats all.
B: Ill show you to the Front Desk. This way, please. Ill put your bags by the post over there.

G: I see, thanks.
B: A bellman will show you to your room when you have finished checking-in.

G: OK. Fine.
B: Please enjoy your stay.
Taking a guest to the room
1What kind of rooms(foods) would you like to have?

2Here is a brochure of our hotel and tariff.

3We'll give you a 10%(ten percent ) discount.

4We'll offer tour guides complimentary breakfasts.

5We accept your terms.

6May I introduce myself?

7May I present you a litter souvenir?

8Let's drink to our friendship!

9Let me propose a toast to the health of our guests!

10Cheers!(Bottoms!)

11How do you like Chinese food?

12What do you think of our service?

13Thank you for your comments(compliment, suggestions).

14I'm afraid it's against the hotel's regulations.

15In our hotel we don't accept tips.

It's our pleasure to serve our guests well.
Thank you all the same.

16I'm afraid you'll have to pay for the damage.

I'll look into the mater right away.

18I assure you it wont happen again.

19Please don't worry, sir (madam)

17Thank you for telling us about it.

I will send someone up to your room right away.

20I can't guarantee anything, but I'll try my best.

21What can I show you.

22How do you like this fashion (color, size, design )?

23The extra large size of this color is out of stock.

Please try us again tomorrow.

24They are altogether 175(one hundred and seventy-five) Yuan.

You may pay in cash or with credit card.

175

25You have made a good choice, you have very good taste.