Slide 1.

Chapter 1 end-of-chapter case

Design house partnerships at Concept Design Services

Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014

Slide 1.2

The design house partnerships at Concept Design Services case study Questions 1. Why is operations management important in CDS? 2. How do the companys products differ? 3. What would you recommend to the company if they asked you to advise them in improving their operations?

Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014

Slide 1.3

Why is operations management important in CDS?

What is important for each type of product/service?

Appearance Quality conformance Customer relationship Speed of service On-time delivery Wide range of products/services Frequent new products/services Price/cost
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014

Slide 1.4

The Concept Design Services Polar diagram

Sales support services Short lead-times Quality (specification)

Fast volume changes

Quality conformance

Fast design changes Dependable deliveries

Low prices

Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014

Slide 1.5

The Concept Design Services Products or Services? Does CDS produce products or services?
Pure products little/no service element

Concept Joint ventures

Focus
Pure services little/no tangible element
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014

Slide 1.6

A typology of operations and processes

Joint ventures The four Vs...
Low

Concept
Volume High High

Focus

High

Variety

Low

High

Variation in demand

Low

High

Visibility

Low

Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014