Course title: Course code: Guarantor: Number of credits: Semester: Course length: Entry requirements: Course description The

course is about the

Operational Management FAM/EROP Anatolijs Pertovs 3 ECTS Winter 1 semester/32 contact hours _______

This undergraduate survey course is intended to give the non-Operations Management major a good grounding in the terminology of Operations Management and an overall perspective of Operations Management within the context of the organization (the forest, not the trees).

Course content and topics:

Week 1 2 2 3 4 5 6 6 7 7 8 8 Text Chapter 1: Operations and Productivity Chapter 2: Operations Strategy for Competitive Advantage Chapter 3: Operations in a Global Environment Chapter 5: Design of Goods and Services Chapter 6: Managing Quality Chapter 7: Process Strategy and Capacity Planning Supplement 7: Operations Technology, the Internet, and ERP Chapter 8: Location Strategies Chapter 9: Layout Strategies Chapter 11: Supply-Chain Management Supplement 11: E-Commerce and Operations Chapter 12: Inventory Management Supplement 12: Just-in-Time Systems Exam Assignment Read Chapter 1 Read Chapter 2 Read Chapter 3 Read Chapter 5 Read Chapter 6 Read Chapter 7 Read Supplement 7 Read Chapter 8 Read Chapter 9 Read Chapter 11 Read Supplement 11 Read Chapter 12 Read Supplement 12

1. Assessment strategy: Written assigment, tests

Indicative References: 1.
The recommended literature Operations Management, 7/e, and Principles of Operations Management, 5/e, Jay Heizer and Barry Render, Prentice Hall Inc, a division of Pearson Education, 2004 Chase, Aquilano, Jacobs. Operations Management. Ninth edition. Irwin Mc-Graw Hill. 2001 Naylor J. (2002) Introduction to Operations Management, (2e), Harlow: FT/Prentice Hall. MANGEMENT Decision making in the operations Functions. Rodger G. Schroeder. 794 p. Operations management. A Supply Chain Approach. Derek L. Waller. 841p. Operations and Process Management, Slack et al (c) 2006