Justin Dodson

Address: 2022 Greenbriar Dr., Gainesville, TX 76240 Cell: 214-597-0201 Email: pinion120@gmail.com

Technical Writing Experience

Troubleshooting documentation for laptops, WiFi software, hand held devices, Cisco APs Training material for Customer Service teams Typeset advertising for print newspapers Internal memos to facilitate communication among multiple teams

Related Skills
Adobe Creative Suite (Photoshop, Dreamweaver, InDesign) Web production (HTML, CSS, MySQL) Microsoft productivity software (Word, Excel, PowerPoint, etc)

Customer Service
Inbound & outbound calls Escalations

Education and Employment

September 2011 present
University of North Texas (pursuing a Bachelor of Arts in Technical Communication)

August 2008 May 2011

Brookhaven Community College (graduated with Associate of Arts Degree)

July 2005 August 2008

T-Mobile HotSpot NOC (Network Operations Center) Troubleshoot network outages with telecommunication carriers Produce training documentation Coordinate internal communication between NOC and Customer Service

January 2004 - July 2005

T-Mobile HotSpot Tier 2 technical support handling inbound calls and internal escalations Produce internal troubleshooting material for WiFi devices such as laptops and PDAs

August 2003 - January 2004

Today's Staffing, assigned to T-Mobile HotSpot Customer Service Technical support handling inbound calls

May 2002 - May 2003

Sun Newspapers Produced all advertising material