Mary T.

Nguyen
1253 South Duke Street, Palmyra, PA 17078 || 717-979-6668 || mtn5081@psu.edu ______________________________________________________________________________ SUMMARY: A dedicated and highly motivated individual who can work in both individual and team based environments. An organized and hardworking college graduate who exhibits dignity and discipline in all aspects of life. In addition to being adaptable in a diverse atmosphere, exhibits exceptional customer service with years of experience. EDUCATION: Pennsylvania State University, Capital College, Middletown, PA Bachelor of Science, Marketing Pennsylvania State University, Capital College, Middletown, PA Bachelor of Science, Management with a Concentration in Human Resources Cumulative GPA 3.8/4.0 Harrisburg Area Community College, Harrisburg, PA Associates Degree, Business Administration Cumulative GPA 3.1/4.0 WORK EXPERIENCE: Target, Harrisburg, PA Guest Service Attendant Resolve guest questions, problems and complaints Meet conversion goals Actively assisting, encouraging, and motivating cashiers Promptly offer appropriate options to assist each guest situation Maintain composure while working in a fast-paced, high stress environment Sakura Do, HERSHEY, PA Server 2007-2012 Communicated with guests to enhance experience and answer questions Increased sales by providing meal recommendations Handled cash and credit purchases accurately and efficiently Trained employees AWARDS AND ACTIVITIES Dean's List at Penn State Dean's List at Harrisburg Area Community College Member of Beta Gamma Sigma Fundraising Chair of Business Management Club Member of Penn State Harrisburg Benefiting THON SKILLS Time management, Decision-making, Team leadership, Motivation, Customer service, Interpersonal and communication skills, Familiar with Microsoft Officer Suite REFERENCES: Available Upon Request

2014

2013

2011

2013-PRESENT