Margo A.

Reeves
WORK EXPERIENCE

421 W. Wilson St Apt 101 Palatine, IL, 60067 margo.reeves22@gmail.com 224.622.9122

Masters-educated | Customer relations | Lead training experience

Career Highlights

Promoted to manager after one month of employment Developed manager training program

Emmetts Brewery Palatine, IL Business Manager, November 2013 to present Server / Bartender, October 2013 to November 2013
Created manager training program Strengthened manager training by creating step-by-step procedure packet Managed & enhanced weekly liquor inventory control system Worked vendor relations to minimize over-buying Met with businesses / customers to increase banquet sales Directed order placement Created and implemented liquor specials that maximized incremental sales / profit Developed in-house beer descriptions and sales promotions Generated daily Prime Cost Managed profit objectives through optimized labor schedule and liquor costs

Increased profit by minimizing over-buying and maximizing sales Strengthened manager training throughout 3 locations

Increased sale revenue through daily and seasonal food and drink specials Developed email marketing through Constant Contact Received managerially promotion after one year Increased Constant Contact email opens by 5% through social media

Michaels Restaurant Bloomington, IL Business Manager, May 2011 to October 2013 Lead Server, August 2010 to May 2011
Directed and implemented training programs for new employees Strengthened employee performance through training programs and reviews Managed employee schedule and In-House accounting and payroll Hired staff and managed interviews Created specials, menu, and food costs Partnered with local businesses to promote community and business involvement Generated Profit and Loss Statements (P&L) Created and implemented direct mailing and emailing through Constant Contact Developed weekly inventory for food and liquor Met with vendor sales personnel to create / purchase food and liquor orders

KEY SKILLS
Staff Management Training Programs / Lesson Plans Constant Contact Microsoft Office Suite Inventory Management

EDUCATION
University of Phoenix Masters of Arts in Educational Studies Illinois State University Bachelors of Science in Political Science Graduated 2011 Peru Human Rights Study Abroad Program with Dr. Carlos Parodi