21. Trust is created by ____ followed by its execution. a. A promise b. Delegation c. Planning d. Engagement 22.

Specificity means that goals cannot be discussed in ____ or ____ terms a. Generic; broad b. Public; open c. Ephemeral; vague d. None of the above 23. PM process is a series of ______ and sequential steps involved in PM a. Analytical b. Concentrated c. Logical d. Linear 24. Performance management is not a fixed event; it is a ____ process a. Cyclic b. Redundant c. Ad-hoc d. Random 25. A major part of the job involved in effective performance planning happens _ the actual meeting a. Before b. During c. After d. Throughout 26. Which of these is not a dimension of performance a. Focus b. Decision c. Both (a) and (b) d. Neither (a) nor (b) 27. Output dimension is the most _____; _____ and measurable dimension of performance a. Acceptable; visible b. Strategic; intentional c. Concentrated; elaborate d. None of the above

28. Costs may be financial or with respect to _____ and effort a. Quantity b. Quality c. Time d. None of the above 29. Mid cycle reviews are usually done _____ a. Half-yearly b. Quarterly c. Either (A) or (B) d. Neither (A) nor (B) 30. A mid-cycle review process consists of ____ steps a. Four b. Five c. Six d. Undefined