Kellie Brown

kchristineb14@gmail.com | (304) 610 - 32 ! | 1 "ain #$e% #&t 2 'itro% () 2 143

*+&erience
,icketmaster
-.l/ 2011 - #.g.st 2012 Sales / Customer Service / Emerging Product Support 0an1le all incoming calls regar1ing new acco.nts 2or entertainment e$ents% as well as c.stomer ser$ice 2or e+isting acco.nts. 3ollow all &olic/ g.i1elines an1 &roce1.res while &a/ing great attention to 1etail an1 2inishing tasks in a timel/ manner. 4orres&on1 with &romoters regar1ing .&coming e$ents% as well as e+isting e$ents% assist with c.stomers $ia email an1 li$e chat c.stomer ser$ice. 3a+ necessar/ 1oc.ments an1 m.lti task .sing se$erel 1i22erent so2tware &rograms an1 s/stems.

Best B./
5ctober 2012 - -an.ar/ 2013 MCSA / Customer Service #ssist c.stomers with cre1it acco.nts an1 &a/ments% as well as incoming calls regar1ing &ro1.ct in6.iries an1 shi&ments. 5rgani7e c.stomer &ick .&s an1 assist with an/ sales an1 stocking on the 2loor.

#1ecco (,em&orar/ #genc/)

'o$ember 2012 - 3ebr.ar/ 2013 Customer Service 0an1le all incoming calls 2rom &ro$i1ers an1 n.rses regar1ing me1ical% 1ental an1 $ision bene2its% as well as claims. 3ollow all 089## g.i1elines an1 &roce1.res. :i$e acc.rate in2ormation with acco.nts &a/able an1 acco.nts recei$able. 3a+ an1 recei$e 1oc.ments to an1 2rom &ro$i1ers regar1ing claims in2ormation. ".lti task .& to 10 so2tware &rograms to gi$e 1etaile1 in2ormation. 0an1le all acco.nts acc.ratel/ an1 in a timel/ manner.

'45
#&ril 2013 ; 'o$ember 2013 Customer Service <ecei$e all incoming calls to han1le collections 2or s&eci2ic electric com&anies in states s.ch as 9enns/l$ania an1 'ew -erse/. 3ollow all &olic/ &roce1.res an1 gi.1elines. :i$e acc.rate in2ormation regar1ing acco.nts% set .& &a/ment &lans% b.1gets% an1 gi$e in2ormation regar1ing collections on acco.nts.

=owes

'o$ember 2013 ; 3ebr.ar/ 2014 Cashier :reet c.stomers% answer an/ in6.iries% an1 assist with =#< acco.nts an1 all cre1iting 6.estions. "aintain area an1 other 1e&artments as nee1e1% as well as an/ other 1.ties an1 res&onsibilities gi$en b/ management. ()>? "etro #rea #genc/ on #ging 3ebr.ar/ 1@% 2014 ; 4.rrent >ecretar/ >can% 2ile% 2a+ an1 co&/ 1oc.ments. ?se "icroso2t *+cel to create s&rea1sheets to track "e1icai1 billing .nits% total amo.nt in 1ollars &er each client% 1i$i1e1 into :oo1s A >er$ices% as well as 4omm.nit/ ,ransition >er$ices. #lso .se *+cel to track total 1ollars earne1 &er client% &er month o$er a s&an o2 twel$e months. #ssist in e1iting contracts an1 mailing checks% letters an1 $ario.s other 1oc.ments as nee1e1.

>kills
*+cellent &hone eti6e.tte an1 com&.ter skill% creati$e when it comes to organi7ation an1 new i1eas. #lso% $er/ &ro2icient in com&.ter so2tware an1 "icroso2t 522ice &rograms. :oo1 comm.nication skills% great at m.ltitasking% e+cels in 2ast-&ace1 en$ironments% lo$es to learn new things an1 $er/ 1etermine1 with an/ &roBect.

*1.cation
9oca 0igh >chool
#c6.ire1 :*C 2009

(est )irginia >tate ?ni$ersit/

>ome college com&lete1. "aBoring in *1.cation Currently attending

<e2erences
9a.l (elch
(304) 3D - 306 3rien1

4o.rtne/ Bess
(304) 206 - @@!

9re$io.s 4o-worker E 3rien1

<ickie *lkins
(304) 3 ! - 6130 9re$io.s >.&er$isor

=a.ra 3r/e
(304) 0 - 630@ 9re$io.s 4o-worker E 3rien1