KUESIONER KEPUASAN KONSUMEN DI TOKO NEX COMP

P1
S N TS

P2
S N TS

P3
S N TS

P4
S N TS

P5
S N TS

Agus
Agung
Rahmat
Amirudin
Heni
Bambang
Indra
Iyan
Hartanto
Annisa
Amir
Windyah
Deni
Melki
Rifqi
Dewi
Fitria
Robby
Anton
Gerry
Marsita
Chika
Adit
Antonius
Putra
Joko
Ria
Okta
Ferdika
Ari

1
1

1
1
1

1
1

1
1
1

1
1

JUMLAH

23

Rsp

1
1
1
1
1
1
1
1
1

1
1
1

1
1
1
1
1
1
1
1
1

1
1

1
1
1
1
1
1
1

1
1
1
1
7

21

1
1
1

1
1

1
1
1

1
1
14

10 12

1
1
1

13

1
1
9

15 10

15 13

16 12

1
1
1
1
1

1
2

1
1
1

1
1
1
1
1

1
1
2

1
1

1
1

1
1
1

1
1
1
1

1
1

1
1

1
1

1
1

1
1
1
1

1
1
1

1
1
1

1
1

1
1

1
1
1

1
1

1
1

1
1

1
1

1
1

1
1

1
1

1
1
1

1
1
0

1
1
1

1
1

1
1

1
1
1
1

1
1
1

1
1

1
1
1

1
1
1
1

1
1
1

1
1
1

1
1
1
1
1
1
1

P11
S N

1
1

1
1
1
1
1
1

1
1

20 10

1
1

1
1

1
1
1
1

1
1

1
1

1
1

1
1

1
1
1

1
1
1
1
1
1

1
1

1
1
1
1
1

1
1
1
1
1
1

P10
S N TS

P9
S N TS

1
1
1

1
1
1

P8
S N TS

1
1
1

1
1

1
1
1
1
1
1

1
1
1

P7
S N TS

1
1

1
1
1

1
1
1

1
1
1
1
1
1
1
1
1
1

1
1
1

1
1
1
1

1
1
1
1
1
1
1
1
1
1
1

P6
S N TS

16 10

1
4

15 13

COMP

P11
TS

P12
S N TS

P13
S N TS

1
1
1

1
1
1
1

1
1
1
1

1
1
1
1
1
1
1
1
1

1
1

1
1

1
1
1
1
1

1
1
1
12 16

18

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

1
1
1

1
1
1

1
1
1
1
1
1
1
1
1
1
1
1
1
1
1

1
1
1
1
1
1
1
1
1
1

1
1

1
1
1

1
1
1
3

P15
S N TS
1
1
1
1
1
1
1
1

1
1
1

1
1
1
1
1
1

1
1

1
1

P14
S N TS

23

22

Diagram Kuesioner 1

3 Diagram Kuesioner 2
10%

3
0%

2
20%

2
23%
1
77%

1
70%

Diagram kuesioner 5
3
27%

1
33%

2
40%

3
7%

Diagram kuesioner 8

1
50%

2
43%

3
7%

Diagram kuesioner 11

1
50%

2
43%

Diagram kuesioner 14
3
0%
2
23%

1
77%

Diagram kuesioner 4

Diagram Kuesoner 3 3
0%

2
33%

3
30%

1
67%

1
23%

2
47%

Diagram kuesioner 6
1
27%

3
30%

33%

2
43%

3
7%

2
40%

3
7%

Diagram kue

Diagram kuesioner 9

1
53%

Diagram kuesioner 12

2
33%

Diagram kue

1
40%

2
53%

Diagram kuesioner 15
3
10%
2
17%

1
73%

2
30%

kuesioner 4

Diagram kuesioner 7
3
17%
1
50%
2
33%

Diagram kuessioner 10
3
13%
1
54%

2
33%

Diagram kuesioner 13
3
10%

10%

2
30%

1
60%

PERTANYAAN
P1
P2
P3
P4
P5
P6
P7
P8
P9
P10
P11
P12
P13
P14
P15

S
23
21
20
7
10
8
15
15
16
16
15
12
18
23
22

N
7
6
10
14
12
13
10
13
12
10
13
16
9
7
5

TS
0
3
0
9
8
9
5
2
2
4
2
2
3
0
3

JUMLAH

241

157

52

Range (%)
0-19
20-39
40-59
60-79
80-99

Hasil
Sangat kurang
Kurang
Cukup
Puas
Sangat puas

Diagram Rata-rata tingkat

Kepuasan Konsumen
1

11%

35%

54%