24 Neal Way, Hamilton, PA 15744 (814)-952-3713 LDLR@IUP.

EDU
Shayna Lyle
Experience
September 2010-
Present
Indiana University Pennsylvania Office of
Financial Aid
Indiana, PA
Student Worker
Become familiar with Federal and State laws that govern institutional and external financial aid
policies and procedures
Understand the basic Federal methodology that determines the awarding of Federal financial aid
programs
Assist students, parents, and faculty regarding the financial aid process at IUP
Assist with completing verification by comparing FAFSA information with individual tax returns
Assign and expand student budgets for summer term
Open, sort, and deliver incoming mail
Deliver messages and run errands
Answer incoming phone calls for the office; directing calls and taking messages


October 2008 Wendys Punxsutawney, PA
November 2010
Crewmember
Assisted customers with taking orders
Served and assembled orders
Cleaned and organized both work place and eating areas
Developed valuable experience with customer relations on a daily basis

Education
August 2010 - Present Indiana University of Pennsylvania (IUP) Indiana, PA
Secondary English Education Anticipated May 2014
Cumulative GPA 3.3/4.0
Deans List 3 of 6 semesters
National Council of Teachers of English member (3 years)

Skills & Abilities
Experience working with diverse populations and explaining issues to satisfaction
Ensured clientele received quality service by listening to customer wants and
recommending the best action
Greeted and welcomed incoming and prospective students, assisted in orienting them to
university life
References
References are available on request.