The document outlines 5 focus areas - People, Quality, Growth, Operational Excellence, and Learning and Development. Each focus area has key goals, targets, and objectives. The goals include team playing, counseling, career development, service excellence, relationship building, utilization, networking, process improvements, frameworks, certifications, and knowledge sharing. Key actions and measures of success are provided for each goal to track progress and ensure the objectives are achieved.
The document outlines 5 focus areas - People, Quality, Growth, Operational Excellence, and Learning and Development. Each focus area has key goals, targets, and objectives. The goals include team playing, counseling, career development, service excellence, relationship building, utilization, networking, process improvements, frameworks, certifications, and knowledge sharing. Key actions and measures of success are provided for each goal to track progress and ensure the objectives are achieved.
The document outlines 5 focus areas - People, Quality, Growth, Operational Excellence, and Learning and Development. Each focus area has key goals, targets, and objectives. The goals include team playing, counseling, career development, service excellence, relationship building, utilization, networking, process improvements, frameworks, certifications, and knowledge sharing. Key actions and measures of success are provided for each goal to track progress and ensure the objectives are achieved.
Team playing Counselling and Mentoring Career development Service excellence Relationship building Utilization Networking opportunities Building process improvements Implementing frameworks Certifications Knowledge sharing sessions 4 Operational Excellence 5 Learning and Development 1 People 2 Quality 3 Growth Description Key actions to achieve the set goal 1. Actively participate in atleast 1 team activity. 2. Contribute in atleast 2 team meetings/discussions. 1. Perform all counselor related activities within time. 2. Actively engage with counselees (atleast 2 meetings in a half-year) to provide guidance on their goals and achievements. 1. Feedback from one other team member on providing guidance, coaching and counseling in an informal setup. 1. Deliver high quality work products and achieve an engagement rating of either 1 or 2 on all projects. 1. Actively seek opportunities to engage with client. 1. Maintain a self utilization percentage greater than 90%. 2. Proactively approach managers for seeking opportunities on billable projects. 1. Collaborate with other service functions to identity atleast 2 opportunities for self and organizational growth. 1. Deliver work products within time and budget. 2. Provide inputs on enhancing delivery methods. 1. Develop a new framework or methodology for improving service delivery. 1. Complete any one certification relevant to the line of business. 1. Contribute towards inhouse knowledge sharing sessions (atleast 2). Measure of Success (Quanitative and Qualitative) Proposed timelines (if any) Remarks / Status