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    Customer Feedback Form: Marks Obtained

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    James Miller
    This document is a customer feedback form that contains fields for customers to provide feedback on products purchased from the company. The form includes ratings for quality, timely delivery, documentation, response and support service, and cost. It also has space for suggestions for improvement and remarks. The form calculates a customer satisfaction index (CSI) based on the ratings provided and notes that customers who do not return the form within a month will be considered satisfied, and repeated orders within specified periods also indicate customer satisfaction.

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    Customer Feedback Form: Marks Obtained

    Uploaded by

    James Miller
    5 views2 pages
    This document is a customer feedback form that contains fields for customers to provide feedback on products purchased from the company. The form includes ratings for quality, timely delivery, documentation, response and support service, and cost. It also has space for suggestions for improvement and remarks. The form calculates a customer satisfaction index (CSI) based on the ratings provided and notes that customers who do not return the form within a month will be considered satisfied, and repeated orders within specified periods also indicate customer satisfaction.

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    Customer Feedback

    Original Title

    Scribd Customer

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    This document is a customer feedback form that contains fields for customers to provide feedback on products purchased from the company. The form includes ratings for quality, timely delivery, documentation, response and support service, and cost. It also has space for suggestions for improvement and remarks. The form calculates a customer satisfaction index (CSI) based on the ratings provided and notes that customers who do not return the form within a month will be considered satisfied, and repeated orders within specified periods also indicate customer satisfaction.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as docx, pdf, or txt
    5 views2 pages

    Customer Feedback Form: Marks Obtained

    Uploaded by

    James Miller
    This document is a customer feedback form that contains fields for customers to provide feedback on products purchased from the company. The form includes ratings for quality, timely delivery, documentation, response and support service, and cost. It also has space for suggestions for improvement and remarks. The form calculates a customer satisfaction index (CSI) based on the ratings provided and notes that customers who do not return the form within a month will be considered satisfied, and repeated orders within specified periods also indicate customer satisfaction.

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    © All Rights Reserved
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    of 2

    DOC.

    PR-621-F-01
    Issue No. 01
    REV:00
    DATE: 01.12.2013
    PAGE: 1 of 1

    CUSTOMER FEEDBACK FORM

    Date:

    Customer Name:

    Product(s) Purchased:

    Assessment (Please tick the relevant box)

    Sr.
    No.
    Attribute
    Excellent
    Very
    Good
    Good Satisfactory Poor
    5 4 3 2 1
    1. Quality
    2. Timely Delivery
    3. Documentation (Billing, etc.)
    4. Response & Support Service
    5. Cost

    YOUR SUGGESTIONS FOR IMPROVEMENT / OTHER REMARKS :





    NAME & SIGNATURE
    (FOR USE BY)


    Marks Obtained
    Customer Satisfaction index (CSI) : ------------------- X 100
    Total Marks


    ------------------- X 100 % = %


    Follow up, if any:





    Note :-

    If customer does not return this format (duly filled) within one month, he will be
    considered satisfied.







    DOC. PR-621-F-01
    Issue No. 01
    REV:00
    DATE: 01.12.2013
    PAGE: 1 of 1

    CUSTOMER FEEDBACK FORM

    Besides this format, repeated orders received within a specified period (three
    months, six months or one year) will be considered as the implied indication of
    customer satisfaction.

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