2

Cause Known
Solution Unknown
3
Cause Unknown
Solution Known
1
Cause Known
Solution Known
4
Cause Unknown
Solution Unknown
For Type 1,2, & 3 problems, we have to do only Improve and Control
For Type 4 problem, entire DMAIC is applicable
Phase Name of Tool/Technique
Technical Understanding of the Problem
and grasping the current situation Pareto
Observe the process in Gemba p-Chart
Collect and analysis the data
Individual and Moving range
chart
Identify suspected sources of variation
(SSVs)for the problem
Histogram
Brainstorming
Stratification
Process mapping
Gemba observation
Pin point the real reasons creating the
problem
Paired Comparison
Product/Process search
Component Search
Modified Component Search
Multi-vari analysis
Variable search
Hypothesis testing
Analysis of Variance (ANOVA)
Regression analysis
Validate pin pointed causes. B vs C (Better Vs Current)
Identify solutions, evaluate and implement Why-Why analysis
Monitor and control the pinpointed causes
Variation analysis
Monitor and control the Problem X-bar and Range chart
Pre-Control chart
Define
Improve
Control
Measure & Analysis
Type of Tool Origin
Data QC tool
Data QC tool
Data QC tool
Data QC tool
Analytical QC tool
Data QC tool
Analytical QC tool
Data QC tool
Data Shainin
Data Shainin
Data Shainin
Data Shainin
Data Shainin
Data Shainin
Data Statistical
Data Statistical
Data Statistical
Data Shainin
Analytical QC tool
Data Statistical
Data Statistical
Data Statistical