SECRET RESEARCHER PROJECT

Eliza Fong
Spring 2014


I need information about Medi-Cal, specifically
about the income limits for a family to qualify, and
what benefits are provided when a family enrolls.

SHATFORD LIBRARY AT PCC
WEAKEST: LISTENING/INQUIRING (RUSA)
3.1.3 Allows the
patron to fully state
his/her information
need in his/her own
works before
responding(RUSA)
HILL AVENUE BRANCH LIBRARY
STRONGEST: APPROACHABILITY
1.1.3
Acknowledges
patrons by using
a friendly
greeting to
initiate
conversation
(RUSA).
WEAKEST: SEARCHING(RUSA)
4.1.3 Explains
the search
strategy to the
patron (RUSA).
SOUTH PASADENA PUBLIC LIBRARY
STRONGEST 1: INTEREST (RUSA)

2.1.1 Focuses
complete attention
on the patron and
his/her information
need (RUSA).


STRONGEST 2: FOLLOW UP (RUSA)
5.1.2 Encourages the
patron to return if he/she
has further questions by
making a statement such
as If you dont find what
you are looking for,
please come back and
well try something else
(RUSA).

California Department of Health Care Services:

http://www.dhcs.ca.gov/Pages/default.aspx
Affordable Care Act (Obama Care Covered CA):
http://affordablehealthca.com/
Medi-Cal: http://www.medi-cal.ca.gov/
(DHCS) Do You Qualify for Medi-Cal Benefits?
http://www.dhcs.ca.gov/services/medi-cal/Pages/DoYouQualifyForMedi-
Cal.aspx
Medi-Cal Eligibility and Covered California - Frequently Asked Questions:
http://www.dhcs.ca.gov/services/medi-cal/eligibility/Pages/Medi-
CalFAQs2014a.aspx

REFLECTIONS AND DEEP THOUGHTS
Library is a service-center, patron-center, and a professional support
organization.
The reference service values to meet patrons changing needs and
expectations.
Demonstrate the five basic steps to conduct effective interviews with
patrons.
Bear in mind the RUSA Guidelines and provide excellent professional
services.
Care about our patrons and see ways in which our work could help patrons.
Earn and maintain the trust of patrons and raise the visibility of the library.


WORKS CITED & LINKS
University of Washington Bothell. Undergraduate Research. About the
office of Research. Web. 26 Apr. 2014
Daniel, Shanta S.. Questions from Corinthians (Second Epistle). 5 Nov.
2010. Web. 26 Apr. 2014.
http://www.sqlainc.com/projects/institutional/pasadena%20city%20college
%20library/b5.jpg
https://www.facebook.com/hillavenuebranch/photos/a.448050078600106.1
073741827.446633518741762/448050081933439/?type=1&theater
http://www.bobpeak.com/library-author-night-honoring-the-
groundbreaking-artistic-legacy-of-bob-peak-on-september-19/