Branding, Packaging &

Labeling
What is Branding
Branding allows a company to differentiate its
products and services from the competition by
creating a bond with its customers in order to
create customer loyalty. This way, a company
can have a position in the marketplace that is
much more difficult for the competition to
poach. A satisfied customer may leave. But a
loyal customer is more likely to stay.

The Small and Medium-Sized Enterprises (SMEs) Division of WIPO
Concept of Branding
A company image as seen by the customer
Good branding = getting people to
recognize you first
Having an effective logo with which
customers can identify you
A brand is what differentiates you from your
competitors
Good advertising and how it attracts
customers
A compelling customer experience
The Small and Medium-Sized Enterprises (SMEs) Division of WIPO
Branding is sending a message
Think of it this way:
Marketing is a conversation. The brand name
initiates the conversation which will develop multiple
concepts and criteria, namely:
Vision, mission, message, service, package, image,
differentiation, understanding the customer, advertising,
logo, name recognition, customer service, internal
training, team work, investment
The Small and Medium-Sized Enterprises (SMEs) Division of WIPO
Branding matters
Consumers are starved for time and
overwhelmed by the choices available to them.
They want strong brands that simplify their
decision making and reduce their risks.

Kevin Lane Keller, Tuck School of Business
The Small and Medium-Sized Enterprises (SMEs) Division of WIPO
Purpose of Branding
Gives a business a significant edge
over the competition
Have the customer view a business
as the only solution to their problem
A strong brand engenders feelings of
trust, reliability, loyalty, empathy,
responsiveness and recognition in
the customers mind
Purpose of Branding
Gives a business/enterprise a significant edge over
the competition
Makes the customer view a business/enterprise as the
only solution to their need or problem
A strong brand engenders feelings of trust, reliability,
loyalty and recognition in the customers mind.
Through its brand image an enterprise will attract and
retain customer loyalty for its goods and services
and increase the value of its business

Types of Brand
Umbrella Brand
Products from different categories under one
brand
Dangerous to the brand if the principal brand fails
Sometimes the company name is prefixed to the
brand. In such cases the company name gives it
legitimacy. The product name individualises it.
Naming the Brand
Product benefits
Product qualities
Easy to pronounce
Should be distinctive
Should not have poor meanings in other
languages and countries
Brand strategy
Line extension existing brand name
extended to new sizes in the existing product
category
Brand extension brand name extended to
new product categories
Multibrands new brands in the same product
category
New brands new product in a different
product category
Cobrands brands bearing two or more well
known brand names
Trademarks
What is a Trademark?
A sign capable of
distinguishing the goods or
services produced or
provided by one enterprise
from those of other
enterprises
Any Distinctive Words, Letters, Numerals,
Pictures, Shapes, Colors, Logotypes, Labels

Examples:
Less Traditional Forms
Single colors
Three-dimensional signs (shapes of products
or packaging)
Audible signs (sounds)
Olfactory signs (smells)
Moving or Fluid Marks

Types of Trademarks
Trade marks: to distinguish goods
Service marks: to distinguish services
Collective marks: to distinguish goods or services
by members of an association
Certification marks
Well-known marks: benefit from stronger
protection
Tradename vs Trademark
The Function of a
Trademark
Allows companies to differentiate their products
Ensures consumers can distinguish between
products and ultimately develop brand loyalty


The Value of a Trademark
A marketing tool
Source of revenue through licensing
Crucial component of franchising agreements
May be useful for obtaining finance
A valuable business asset

The Value of
Trademarks
Global Brand Scoreboard
1. Coca-cola 70.45$ billion
2. IBM 64.73 $ billion
3. Microsoft 60.89 $ billion
4. Google 43.56 $ billion
5. GE 42.81$ billion
(Interbrand Business Week 2010)

Packaging
Includes the activities of designing and producing
the container for a product
Packaging is done at three levels
- primary
- secondary
- shipping
Packaging as a marketing tool
Self service
Consumer affluence
Company and brand image
innovation
Designing packaging
Packaging concepts
Technical specifications
Engineering tests
Visual tests
Dealer tests
Consumer tests
Packaging innovations
Environmental considerations
Labels
Identification
Grade classification
Description of product
Manufacturer identity
Date of mfg., batch no.
Instructions for use
Promotion

Labels as a marketing tool
Labels need to change with time or packaging
changes to give it a contemporary and fresh look