REFRIGERATION INDEX PAGE

Not enough ice is being produced

The ice cubes are hollow, small
Color or debris is in the ice
Not dispensing ice
No ice is being produced
Ice has odd taste or odor
Water dripping from dispenser
Water from dispenser is warm
Color or debris in the water
Water dispensing slowly
Water leaks
Water supply hook-up
Water dispenser is not working
Water has odd taste or odor
Noise complaints
The motor/fan runs too much
Unit not working at all
Refrigerator is not cold enough
Freezer is not cold enough (soft ice cream)
Refrigerator is too cold
Freezer is too cold
Items in refrigerator drawers not cold enough
Items freezing in crisper or fresh food bins
Sweating/dew in the refrigerator
Ice droplets in the freezer
Moisture on outside of refrigerator
Frosted up! (Ice build-up in freezer)
Dispenser is sweating
The door opens the wrong direction
The door does not close on its own
Doors are not even / properly aligned
Cabinet is warm/hot
The door closes too fast
The door does not close completely
The door is hard to open
The cabinet shakes (tips back-and-forth)
The freezer door pops open
Drain pan is overflowing
Change/remove water filter
TEMPERATURE Related Problems MOISTURE Related Problems
WATER Related Problems
ICE MAKER Related Problems
DOOR / CABINET Related Problems
GENERAL PERFORMANCE Problems
Refrigeration Reference Guide - SAC REV. B 12/19/03
HAVE THE CONTROLS BEEN
PROPERLY ADJUSTED COLDER?
MORE DRY
IS THIS A NEW REFRIGERATOR? 1
PLEASE ALLOW 24 HOURS FOR THE TEMPERATURE OF THE
REFRIGERATOR AND CONTENTS TO STABILIZE.
THE BEST JUDGE OF REFRIGERATOR TEMPERATURES ARE BEVERAGES. IF THE
TEMPERATURE OF THE BEVERAGE IS NOT TO YOUR SATISFACTION, THE
REFRIGERATOR CONTROL CAN BE ADJUSTED TO A COOLER SETTING.
2
CONTROLS MAY NEED TO BE SET COLDER THAN THE MIDDLE OR
NORMAL SETTING. TURN FRESH FOOD KNOB ONE SETTING
(HALF SETTING WHEN POSSIBLE) COLDER & ALLOW 24 HOURS
BETWEEN ADJUSTMENTS. REPEAT UNTIL COLD ENOUGH. (NOTE:
SOME TYPICAL CONTROLS ARE ILLUSTRATED BELOW.)
CLICK FOR MORE ON REFRIGERATOR IS NOT COOL ENOUGH
MAIN
MENU
REFRIGERATOR IS NOT COOL ENOUGH
CONTROLS MAY NEED TO BE SET COLDER THAN
THE MIDDLE OR NORMAL SETTING.
IF YOU WOULD LIKE TO CHECK REFRIGERATOR TEMPERATURE, PLACE A
THERMOMETER APPROVED FOR FOOD USE IN A GLASS OF WATER. PLACE THE
GLASS ON AN INTERIOR SHELF FOR 24 HOURS. READ THE THERMOMETER
QUICKLY ( WHILE STILL SUBMERGED IN THE WATER IF POSSIBLE).
Most controls have settings that range from 1 to some
integer. Usually 1 is the warmest setting and the
highest number is the coldest setting.
For digital controls, adjust the settings to the
desired temperature. The initial settings are 37
degrees for the refrigerator and 0 for the freezer.
FOR PROPER OPERATION, THE REFRIGERATOR SHOULD NOT BE PLACED IN AN ENVIRONMENT WHERE
TEMPERATURES WILL EXCEED 110 DEGREES FAHRENHEIT OR DROP BELOW 55 DEGREES.
YES
NO
YES
NO
HAS FOOD BEEN ADDED?
ARE DOORS OPENED OFTEN?
MORE DRY
ARE THE AIR VENTS BLOCKED?
(SIDE-BY-SIDE MODELS)
3
COLD AIR MUST BE PERMITTED TO
ENTER THE REFRIGERATOR FROM
THE FREEZER (AT THE TOP SHELF
VENT). CLEAR AIR FLOW PATH.
5
THE REFRIGERATOR WILL WARM WHEN THE DOORS ARE
OPENED. KEEP DOORS CLOSED AS MUCH AS POSSIBLE.
6
ADDING A LARGE AMOUNT OF FOOD WARMS THE
REFRIGERATOR. IT CAN TAKE SEVERAL HOURS TO RETURN
TO NORMAL TEMPERATURE.
CONTROLS MAY NEED TO BE SET COLDER THAN
THE MIDDLE OR NORMAL SETTING.
CLICK FOR PREVIOUS PAGE ON REFRIGERATOR IS NOT COOL ENOUGH
MAIN
MENU
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
REFRIGERATOR IS NOT COOL ENOUGH
VENT
ARE WARM ITEMS IN A DOOR
BIN/SHELF?
IF THE NOT COOL ENOUGH ITEMS
ARE CURRENTLY LOCATED IN A
DOOR BIN, TRY MOVING THE ITEMS
TO AN INTERIOR SHELF.
TEMPERATURES ARE TYPICALLY
COOLER ON THE INTERIOR
SHELVES THAN IN THE DOOR BINS.
4
YES
NO
YES
YES
YES
NO
NO
HAVE THE CONTROLS BEEN
PROPERLY ADJUSTED COLDER?
MORE DRY
IS THIS A NEW REFRIGERATOR? 1
PLEASE ALLOW 24 HOURS FOR THE TEMPERATURE OF THE
FREEZER AND CONTENTS TO STABILIZE.
THE BEST JUDGE OF FREEZER TEMPERATURES IS ICE CREAM. ICE CREAM
SHOULD BE FROZEN BUT SPOONABLE. IF NOT TO YOUR SATISFACTION,
THE FREEZER CONTROL CAN BE ADJUSTED TO A COOLER SETTING.
2
CONTROLS MAY NEED TO BE SET COLDER THAN THE MIDDLE OR
NORMAL SETTING. TURN FREEZER KNOB ONE SETTING
COLDER. IF STILL TOO WARM, CHANGE REFRIGERATOR
COMPARTMENT SETTING ONE SETTING (HALF SETTING WHEN
POSSIBLE) COLDER. ALLOW 24 HOURS BETWEEN
ADJUSTMENTS. REPEAT UNTIL COLD ENOUGH. (NOTE: SOME
CONTROLS ARE ILLUSTRATED BELOW.)
MAIN
MENU
FREEZER IS NOT COOL ENOUGH
CONTROLS MAY NEED TO BE SET COLDER THAN
THE MIDDLE OR NORMAL SETTING.
CLICK FOR MORE ON FREEZER IS NOT COOL ENOUGH
Most controls have settings that range from 1 to some
integer. Usually 1 is the warmest setting and the
highest number is the coldest setting.
For digital controls, adjust the settings to the
desired temperature. The initial settings are 37
degrees for the refrigerator and 0 for the freezer.
FOR PROPER OPERATION, THE REFRIGERATOR SHOULD NOT BE PLACED IN AN ENVIRONMENT WHERE
TEMPERATURES WILL EXCEED 110 DEGREES FAHRENHEIT OR DROP BELOW 55 DEGREES.
YES
NO
YES
NO
MORE DRY
MAIN
MENU
FREEZER IS NOT COOL ENOUGH
CONTROLS MAY NEED TO BE SET COLDER THAN
THE MIDDLE OR NORMAL SETTING.
ARE WARM ITEMS IN A DOOR
BIN OR SHELF?
IF THE NOT COOL ENOUGH ITEMS ARE CURRENTLY LOCATED IN
A DOOR BIN, TRY MOVING THE ITEMS TO AN INTERIOR SHELF.
TEMPERATURES ARE TYPICALLY COOLER ON THE INTERIOR
SHELVES THAN IN THE DOOR BINS.
3
HAS FOOD BEEN ADDED?
ARE DOORS OPENED OFTEN? 4
THE FREEZER WILL WARM WHEN THE DOORS ARE OPENED. KEEP
DOORS CLOSED AS MUCH AS POSSIBLE.
5
ADDING A LARGE AMOUNT OF FOOD WARMS THE FREEZER. IT
CAN TAKE SEVERAL HOURS TO RETURN TO NORMAL
TEMPERATURE.
CLICK FOR PREVIOUS PAGE ON FREEZER IS NOT COOL ENOUGH
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
CONTROL SET TOO COLD?
MORE DRY
ITEM BY THE VENT? 1
COLD AIR ENTERS THE REFRIGERATOR THROUGH A VENT. IF AN
ITEM IS PLACED NEAR THE VENT, IT MAY BE TOO COLD OR FREEZE.
MOVE THE ITEM AWAY FROM THE AIR VENT.
IF ITEMS IN THE REFRIGERATOR ARE TOO COLD, TURN THE
REFRIGERATOR CONTROL KNOB ONE SETTING (HALF SETTING
WHEN POSSIBLE) WARMER AND ALLOW 24 HOURS BETWEEN
ADJUSTMENTS. REPEAT UNTIL WARM ENOUGH. (NOTE: SOME
TYPICAL CONTROLS ARE PICTURED BELOW.)
2
MAIN
MENU
REFRIGERATOR IS TOO COLD
CLICK HERE FOR INFORMATION ON ITEMS, SUCH
AS VEGETABLES, FREEZING IN DRAWERS.
REFRIGERATOR
COMPARTMENT
FREEZER
COMPARTMENT
RETURN
VENT
AIR
VENT
THE COLDEST
AREAS IN THE
REFRIGERATOR
COMPARTMENT
ARE THE AREAS
NEAR THE AIR
VENT AND THE
BACK OF THE
INTERIOR
SHELVES.
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
CONTROL SET TOO COLD?
MORE DRY
ADJUST FREEZER CONTROL ONE SETTING WARMER AND ALLOW
24 HOURS BETWEEN ADJUSTMENTS. REPEAT UNTIL WARM
ENOUGH.
1
MAIN
MENU
FREEZER IS TOO COLD
Most controls have settings that range from 1 to some
integer. Usually 1 is the warmest setting and the
highest number is the coldest setting.
For digital controls, adjust the settings to the
desired temperature. The initial settings are 37
degrees for the refrigerator and 0 for the freezer.
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
ITEMS IN THE CHILLED MEAT
DRAWER (ON SOME TOP-
FREEZER MODELS)?
ITEMS IN THE CONVERTIBLE
MEAT/CRIPER PAN (SIDE-BY-
SIDE MODELS)?
MORE DRY
IF ITEMS IN THE CONVERTIBLE MEAT/CRISPER PAN ARE NOT COOL
ENOUGH, CHECK THE CONVERTIBLE CONTROL ON THE
REFRIGERATOR WALL TO THE LEFT OF THE BOTTOM PAN. MOVE
THE CONTROL TOWARD THE MEAT SETTING FOR COOLER
TEMPERATURES.
1
MAIN
MENU
ITEMS IN REFRIGERATOR DRAWERS NOT COLD ENOUGH
IF ITEMS WITHIN THE DRAWER ARE TOO WARM, SLIDE THE MEAT
DRAWER TEMPERATURE CONTROL BACK TOWARD THE COLDER
SETTING.
2
LABELS MAY BE
DIFFERENT ACCORDING
TO MODEL. THE
VEGETABLE SETTING
WILL BE TO THE LEFT,
THE MEAT SETTING TO
THE RIGHT.
ITEMS IN OTHER
REFRIGERATOR DRAWER?
ENSURE NOTHING IS BLOCKING AIR FROM FLOWING DOWN THE
BACK WALL OF THE REFRIGERATOR. IF NOTHING IS, SET THE
REFRIGERATOR CONTROL ONE SETTING (HALF SETTING WHEN
POSSIBLE) COLDER.
3
WARMER
COLDER
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
ITEMS IN DRAWER OTHER THAN
CONVERTIBLE PAN/CRISPER?
ITEMS IN THE CONVERTIBLE
MEAT/CRIPER PAN (SIDE-BY-
SIDE MODELS)?
MORE DRY
IF ITEMS ARE FREEZING IN THE BOTTOM (CONVERTIBLE) MEAT
PAN/CRISPER (SIDE-BY-SIDE MODELS), THE CONVERTIBLE
CONTROL IS LIKELY SET WRONG. CHECK THE CONVERTIBLE
CONTROL ON THE REFRIGERATOR WALL TO THE LEFT OF THE
BOTTOM PAN. FOR STORING VEGETABLES, THE CONTROL
SHOULD BE MOVED COMPLETELY TO THE VEG OR CARROT
SETTING.
1
MAIN
MENU
ITEMS FREEZING IN CRISPER OR FRESH FOOD BINS
IF ITEMS ARE FREEZING IN A DRAWER OTHER THAN THE
CONVERTIBLE MEAT/CRISPER PAN, THE REFRIGERATOR
CONTROLS MAY BE SET COLDER THAN NECESSARY. SET THE
REFRIGERATOR AND FREEZER (SOME MODELS) CONTROLS TO
THE MID SETTING. WAIT 24 HOURS FOR TEMPERATURES TO
STABILIZE BEFORE MAKING FURTHER ADJUSTMENTS.
2
LABELS MAY BE DIFFERENT
ACCORDING TO MODEL. THE
VEGETABLE SETTING WILL
BE TO THE LEFT, THE MEAT
SETTING TO THE RIGHT.
WARMER
COLDER
Most controls have settings that range from 1 to
some integer. Usually 1 is the warmest setting
and the highest number is the coldest setting.
(Note: For digital controls, the mid settings are 37
for the refrigerator and 0 for the freezer.
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
IS THERE A HEAVY SHEET OF
ICE IN THE FREEZER ON THE
BACK PANEL?
1
A HEAVY SHEET OF ICE ON THE FREEZER BACK PANEL IS LIKELY
AN INDICATION OF A DEFROST PROBLEM. SCHEDULE SERVICE.
FROSTED UP! (ICE BUILD-UP IN FREEZER)
MAIN
MENU
ICE DROPLETS ON THE FREEZER WALLS AND BACK
PANEL ARE NORMAL.
IS THERE FROST BUILD- UP
AROUND THE DOORS OR ON
THE CEILING?
2
FROST BUILD-UP IN THESE AREAS SUGGEST AN AIR LEAK, LIKELY
DUE TO A GASKET PROBLEM. THE DOOR GASKET SHOULD SEAL
ALL THE WAY AROUND ON BOTH DOORS. SCHEDULE SERVICE TO
HAVE THE GASKET REPAIRED.
WAS THE DOOR LEFT OPEN? 3
FROST BUILD-UP IS LIKELY TO
OCCUR IF THE DOOR WAS
LEFT OPEN FOR A PERIOD OF
TIME. ENSURE DOORS ARE
CLOSING COMPLETELY, AND
THAT NOTHING IS BLOCKING
THE DOORS OPEN.
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
ARE THE AIR VENTS BETWEEN
FREEZER & REFRIGERATOR
COMPARTMENTS BLOCKED?
(SIDE-BY-SIDE MODELS)
MORE DRY
ARE DOORS OPENED OFTEN?
IS THE ROOM HUMID? (NO A.C.) 1
2
DURING MONTHS OF HIGH HUMIDITY (ESPECIALLY IF A HOME IS
NOT AIR CONDITIONED) IT IS NORMAL FOR SOME SWEATING OR
HUMIDITY TO BE SEEN ON THE INTERIOR WALLS OF THE FRESH
FOOD SECTION AND ON BOTTLES AND JARS.
WHEN THE DOOR IS OPENED, HUMIDITY FROM THE ROOM AIR
ENTERS THE FREEZER. THE MORE OFTEN THE DOOR IS
OPENED, THE FASTER THE HUMIDITY BUILDS UP. KEEPING THE
DOOR OPENINGS TO A MINIMUM WILL HELP, BUT MAY NOT
COMPLETELY ELIMINATE FROST OR ICE IN THE FREEZER.
3
DO NOT BLOCK THE VENTS WITH
FOOD ITEMS. IF THE VENTS ARE
BLOCKED, AIRFLOW WILL BE
PREVENTED AND TEMPERATURE
AND MOISTURE PROBLEMS MAY
OCCUR.
ICE DROPLETS ON THE FREEZER WALLS AND
BACK PANEL ARE NORMAL.
ICE DROPLETS IN THE FREEZER
WAS THE DOOR LEFT OPEN? 4
FROST OR ICE IS LIKELY TO
APPEAR IF THE DOOR WAS
LEFT OPEN FOR A PERIOD OF
TIME. ENSURE DOORS ARE
CLOSING COMPLETELY, AND
THAT NOTHING IS BLOCKING
THE DOORS OPEN.
MAIN
MENU
VENT
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
NO
YES
MORE DRY
ARE DOORS OPENED OFTEN? 2
WHEN THE DOOR IS OPENED, HUMIDITY FROM THE ROOM AIR
ENTERS THE REFRIGERATOR. THE MORE OFTEN THE DOOR IS
OPENED, THE FASTER THE HUMIDITY BUILDS UP. KEEPING THE
DOOR OPENINGS TO A MINIMUM WILL HELP, BUT MAY NOT
ELIMINATE INTERNAL MOISTURE.
IS THE ROOM HUMID? (NO A.C.) 1
DURING MONTHS OF HIGH HUMIDITY (ESPECIALLY IF A HOME IS
NOT AIR CONDITIONED) IT IS NORMAL FOR SOME SWEATING OR
HUMIDITY TO BE SEEN ON THE INTERIOR WALLS OF THE FRESH
FOOD SECTION AND ON BOTTLES AND JARS.
INTERNAL MOISTURE MAY INCLUDE LIGHT SWEATING OR HUMIDITY ON INTERIOR WALLS, SHELVES,
BOTTLES & JARS, ETC. SOME MOISTURE IN THE FRESH FOOD AREA AND CRISPERS IS NORMAL.
MAIN
MENU
SWEATING/DEW INSIDE THE REFRIGERATOR
ARE THE AIR VENTS BETWEEN
FREEZER & REFRIGERATOR
COMPARTMENTS BLOCKED?
(SXS MODELS)
3
DO NOT BLOCK THE VENTS WITH
FOOD ITEMS. IF THE VENTS ARE
BLOCKED, AIRFLOW WILL BE
PREVENTED AND TEMPERATURE
AND MOISTURE PROBLEMS MAY
OCCUR.
CLICK FOR MORE ON INTERIOR SWEATING
VENT
YES
NO
YES
NO
YES
NO
INTERNAL MOISTURE MAY INCLUDE LIGHT SWEATING OR HUMIDITY ON
INTERIOR WALLS, BOTTLES & JARS, ETC. SOME MOISTURE IN THE FRESH
FOOD AREA AND CRISPERS IS NORMAL.
MAIN
MENU
EXCESS MOISTURE IN CRISPER?
CRISPERS ARE DESIGNED TO RETAIN MOISTURE TO KEEP
VEGETABLES FRESH. ENSURE FOOD IS PACKAGED PROPERLY.
IF HUMIDITY CONTROL IS PRESENT, ADJUST THE CONTROL
TOWARD THE LOW END TO LET MOISTURE OUT OF THE CRISPER.
REFER TO THE OWNERS MANUAL FOR FURTHER DETAILS ON
CRISPER SETTINGS.
5
CLICK FOR PREVIOUS PAGE ON INTERIOR SWEATING
HAS FOOD BEEN STORED
PROPERLY?
CHECK ALL FOOD IS SECURELY WRAPPED OR PACKAGED AND
WIPE OFF DAMP FOOD CONTAINERS.
4
SWEATING/DEW INSIDE THE REFRIGERATOR
WHEN THE HUMIDITY CONTROL IS SET ON HIGH, THE VENT IS CLOSED. WHEN THE CONTROL IS SET
ON LOW, THEN VENT IS OPEN ALLOWING MOISTURE TO ESCAPE FROM THE DRAWER.
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
MORE DRY
MOISTURE ON THE MULLION (DIVIDER BETWEEN
FREEZER AND REFRIGERATOR) IS NOT UNUSUAL
DURING PERIODS OF HIGH HUMIDITY. WIPE SURFACES
DRY AS NEEDED.
Mullion
Cabinet
Flanges
Mullion
MOISTURE ON OUTSIDE OF REFRIGERATOR
MAIN
MENU
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
MORE DRY
IS ICE CHUTE DOOR
STUCK OPEN?
1
CHECK FOR AND CLEAR ANY ICE
THAT HAS BLOCKED THE ICE CHUTE
DOOR OPEN. (USE A PLASTIC
UTENSIL TO REMOVE ICE JAMS.) IF
ICE CHUTE DOOR WILL NOT CLOSE
COMPLETELY, SCHEDULE SERVICE.
MAIN
MENU
DISPENSER IS SWEATING
IS THE ROOM HUMID? (NO A.C.) 2
DURING MONTHS OF HIGH HUMIDITY (ESPECIALLY IF A HOME IS
NOT AIR CONDITIONED) SOME CONDENSATION MAY FORM ON
THE DISPENSER COVER. WIPE OFF THE MOISTURE.
SWEAT, OR CONDENSATION,
ILLUSTRATED ON THE BACK PANEL
OF THE DISPENSER COVER.
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
MORE DRY
IS THE ICE MAKER ON?
IS THIS A NEW REFRIGERATOR? 1
2
WAIT 72 HOURS FOR FULL ICE PRODUCTION TO BEGIN. ICE
MAKER SHOULD PRODUCE 70-120 CUBES EVERY 24 HOURS ONCE
COOLED.
TURN ON THE ICE MAKER BY LOWERING THE WIRE SHUTOFF ARM
(TOP-FREEZER AND SxS MODELS WITHOUT IN-DOOR-ICE) OR BY
PLACING THE SLIDE SWITCH IN THE ON POSITION (SIDE-BY-SIDE
MODELS WITH IN-DOOR-ICE).
IS THE WATER TURNED ON? 3
CHECK TO SEE IF YOUR REFRIGERATOR HAS BEEN CONNECTED TO
YOUR HOME WATER SUPPLY (COLD WATER LINE ONLY) AND THE
SUPPLY SHUT-OFF VALVE IS TURNED ON. THIS VALVE IS OFTEN
LOCATED BEHIND THE UNIT OR UNDER THE SINK.
NOTE: IF A WATER FILTER IS PRESENT,
BE SURE FILTER IS NOT CLOGGED OR
INSTALLED INCORRECTLY. SEE USE &
CARE GUIDE.
NO ICE IS BEING PRODUCED
MAIN
MENU
CLICK FOR MORE ON NO ICE IS BEING PRODUCED
SHUT-OFF VALVE
SADDLE VALVE
SLIDE SWITCH
(located on right-hand wall
of the freezer compartment)
WIRE SHUTOFF ARM
YES
NO
YES
NO
YES
NO
MORE DRY
IS THE FREEZER COLD ENOUGH?
THE FREEZER TEMPERATURE MAY BE TOO WARM FOR ICE
PRODUCTION. BE SURE DOORS ARE CLOSING COMPLETELY.
AFTER WAITING 24 HOURS TO COOL, TRY ADJUSTING THE
FREEZER CONTROL ONE SETTING COLDER.
4
LOOK TO SEE IF AN ICE
CUBE IS JAMMED IN THE
EJECTOR ARM. REMOVE
JAMMED ICE FROM THE
EJECTOR ARM WITH A
PLASTIC UTENSIL SO THE
PRODUCT IS NOT DAMAGED.
ICE CUBE JAMMED? 5
NO ICE IS BEING PRODUCED
MAIN
MENU
CLICK FOR PREVIOUS PAGE ON NO ICE IS BEING PRODUCED
Most controls have settings that range from 1 to some
integer. Usually 1 is the warmest setting and the
highest number is the coldest setting.
For digital controls, adjust the settings to the
desired temperatures. The initial settings are 37
degrees for the refrigerator and 0 for the freezer.
THIS SOLVED MY PROBLEM!
( (
Schedule Service Schedule Service
STILL HAVING PROBLEMS...
YES
NO
YES
MORE DRY
IS THE FREEZER COLD ENOUGH?
IS THIS A NEW REFRIGERATOR? 1
2
WAIT 72 HOURS FOR FULL ICE PRODUCTION TO BEGIN. ICE
MAKER SHOULD PRODUCE 70-120 CUBES EVERY 24 HOURS ONCE
COOLED.
THE FREEZER TEMPERATURE SHOULD BE BELOW 10 DEGREES F
SO THE WATER WILL FREEZE AND THE ICE MAKER WILL GO INTO A
HARVEST. BE SURE DOORS ARE CLOSING COMPLETELY. AFTER
WAITING 24 HOURS TO COOL, THE CUSTOMER MAY NEED TO
ADJUST THE FREEZER CONTROL ONE SETTING COLDER.
IS WATER VALVE FULLY OPEN? 3
ENSURE THE WATER SHUT-OFF VALVE IS TURNED ON COMPLETELY.
A LOW VOLUME OF WATER FLOW MAY DECREASE THE AMOUNT OF
ICE PRODUCED.
NOT ENOUGH ICE IS BEING PRODUCED
MAIN
MENU
CLICK FOR MORE ON NOT ENOUGH ICE
SHUT-OFF VALVE
SADDLE VALVE
BE SURE THE WATER SUPPLY LINE AND SHUT-OFF VALVE ARE NOT CLOGGED. IF THE
SADDLE VALVE IS CLOGGED, REPLACE IT OR CALL A PLUMBER. USE A 1/4 SADDLE-
TYPE VALVE THAT REQUIRES A DRILLED HOLE. IT IS NOT RECOMMENDED TO USE A
SELF-PIERCING TYPE OR A 3/16 SADDLE VALVE, BOTH OF WHICH WILL CLOG MORE
EASILY AND REDUCE WATER FLOW.
YES
NO
YES
NO
YES
NO
Note: Saddle/shut-off valves are often located
either behind the refrigerator or under the sink.
Other locations include such places as the
basement or crawl space.
MORE DRY
A CLOGGED OR INCORRECTLY INSTALLED FILTER WILL REDUCE
WATER FLOW. IF WATER DISPENSER PRESENT, REMOVE THE
FILTER AND OPERATE THE DISPENSER. IF THE WATER FLOW
INCREASES NOTICABLY, THEN THE FILTER IS EITHER CLOGGED OR
INSTALLED INCORRECTLY. CHECK THE USE & CARE GUIDE FOR
FILTER LOCATION AND PROPER INSTALLATION INSTRUCTIONS.
IS WATER FILTER PRESENT? 5
NOT ENOUGH ICE IS BEING PRODUCED
MAIN
MENU
CLICK FOR MORE ON NOT ENOUGH ICE
CLICK FOR PREVIOUS PAGE ON NOT ENOUGH ICE
REMOVE THE ICE CUBE JAMMED USING A PLASTIC UTENSIL SO THE
PRODUCT IS NOT DAMAGED.
IS AN ICE CUBE JAMMED IN THE
ICE MAKER EJECTOR ARM?
6
IS THE WATER LINE KINKED?
CHECK TO ENSURE THE WATER SUPPLY LINE IS NOT KINKED. A
KINKED LINE WILL REDUCE FLOW.
4
YES
NO
YES
NO
YES
NO
MORE DRY
CHECK THE FOLLOWING ITEMS TO IMPROVE WATER PRESSURE:
IS THE REVERSE OSMOSIS
SYSTEM CAUSING LOW
WATER PRESSURE TO THE
REFRIGERATOR?
7
NOT ENOUGH ICE IS BEING PRODUCED
MAIN
MENU
CLICK FOR PREVIOUS PAGE ON NOT ENOUGH ICE
IF A REVERSE OSMOSIS SYSTEM IS CONNECTED TO THE COLD WATER SUPPLY, THIS
COULD LOWER THE WATER PRESSURE TO YOUR REFRIGERATOR. THE WATER PRESSURE
TO THE REVERSE OSMOSIS SYSTEM SHOULD BE AT LEAST 40-60 psi (275-414 kPa).
ALLOW THE REVERSE OSMOSIS TANK TO REFILL AFTER HEAVY USAGE.
IF YOUR REFRIGERATOR HAS A WATER FILTER CARTRIDGE, IT MAY FURTHER
REDUCE THE WATER PRESSURE. REMOVE IT.
CHECK TO SEE IF THE SEDIMENT FILTER IN THE REVERSE OSMOSIS SYSTEM IS
BLOCKED. REPLACE IF NECESSARY.
IF WATER PRESSURE IS STILL LOW, A BOOSTER PUMP MAY NEED TO BE INSERTED
INTO THE SMALL TUBING THAT GOES FROM THE COLD WATER LINE TO THE REVERSE
OSMOSIS SYSTEM.
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
MORE DRY
HOLLOW OR SMALL ICE CUBES ARE LIKELY DUE TO LOW WATER PRESSURE.
A COLD WATER SUPPLY WITH WATER PRESSURE BETWEEN 30 AND 120 psi (207-827 kPa) IS
REQUIRED TO PROPERLY OPERATE THE ICE MAKER.
IF WATER DISPENSER PRESENT, DISPENSE WATER INTO MEASURING CUP FOR 5 SECONDS. IF AMOUNT
IS LESS THAN 3 OUNCES, THEN WATER PRESSURE IS LOW. CHECK THE FOLLOWING:
(NOTE: 1 CUP = 8 OUNCES 1/4 CUP = 2 OUNCES)
IS WATER VALVE FULLY OPEN? 1 ENSURE THE WATER SHUT-OFF VALVE IS TURNED ON COMPLETELY.
BE SURE THE WATER SUPPLY LINE AND SHUT-
OFF VALVE ARE NOT CLOGGED. IF THE
SADDLE VALVE IS CLOGGED, REPLACE IT OR
CALL A PLUMBER. USE A 1/4 SADDLE-TYPE
VALVE THAT REQUIRES A DRILLED HOLE. IT IS
NOT RECOMMENDED TO USE A SELF-
PIERCING TYPE OR A 3/16 SADDLE VALVE,
BOTH OF WHICH WILL CLOG MORE EASILY
AND REDUCE WATER FLOW.
IS WATER LINE KINKED? 2
CHECK TO ENSURE THE WATER SUPPLY LINE IS NOT KINKED. A
KINKED LINE WILL REDUCE FLOW.
IF WATER DISPENSER PRESENT, REMOVE THE FILTER AND OPERATE
THE DISPENSER. IF THE WATER FLOW INCREASES NOTICABLY, THEN
THE FILTER IS EITHER CLOGGED OR INSTALLED INCORRECTLY.
IS WATER FILTER PRESENT? 3
ICE CUBES ARE HOLLOW, SMALL
MAIN
MENU
CLICK FOR MORE ON ICE CUBES ARE HOLLOW, SMALL
SHUT-OFF VALVE
SADDLE VALVE
YES
NO
YES
NO
YES
NO
Note: Saddle/shut-off valves are often located
either behind the refrigerator or under the sink.
Other locations include such places as the
basement or crawl space.
ICE CUBES ARE HOLLOW, SMALL
MAIN
MENU
MORE DRY
CHECK THE FOLLOWING ITEMS TO IMPROVE WATER PRESSURE:
IS THE REVERSE OSMOSIS
SYSTEM CAUSING LOW
WATER PRESSURE TO THE
REFRIGERATOR?
4
CLICK FOR PREVIOUS PAGE ON ICE CUBES ARE HOLLOW, SMALL
IF A REVERSE OSMOSIS SYSTEM IS CONNECTED TO THE COLD WATER SUPPLY, THIS
COULD LOWER THE WATER PRESSURE TO YOUR REFRIGERATOR. THE WATER PRESSURE
TO THE REVERSE OSMOSIS SYSTEM SHOULD BE AT LEAST 40-60 psi (275-414 kPa).
ALLOW THE REVERSE OSMOSIS TANK TO REFILL AFTER HEAVY USAGE.
IF YOUR REFRIGERATOR HAS A WATER FILTER CARTRIDGE, IT MAY FURTHER
REDUCE THE WATER PRESSURE. REMOVE IT.
CHECK TO SEE IF THE SEDIMENT FILTER IN THE REVERSE OSMOSIS SYSTEM IS
BLOCKED. REPLACE IF NECESSARY.
IF WATER PRESSURE IS STILL LOW, A BOOSTER PUMP MAY NEED TO BE INSERTED
INTO THE SMALL TUBING THAT GOES FROM THE COLD WATER LINE TO THE REVERSE
OSMOSIS SYSTEM.
THIS SOLVED MY PROBLEM!
( (
Schedule Service Schedule Service
STILL HAVING PROBLEMS...
YES
MORE DRY
WATER FILTER PRESENT?
NEW PLUMBING CONNECTIONS? 1
2
NEW PLUMBING CONNECTIONS, SUCH AS PVC PIPES AND
FITTINGS, CAN CAUSE DISCOLORED OR OFF-FLAVORED ICE.
DISCARD THE FIRST FEW BATCHES OF ICE AND RUN ADDITIONAL
WATER THROUGH THE DISPENSER (SOME MODELS) TO CLEAN THE
LINES.
GRAY OR DARK DISCLORATION IN ICE INDICATES THAT THE WATER
FILTRATION SYSTEM NEEDS ADDITIONAL FLUSHING. RUN
ADDITIONAL WATER THROUGH THE WATER DISPENSER AND/OR
DISCARD COLORED ICE.
MINERALS IN WATER? 3
TO REMOVE MINERALS SUCH AS SULFUR, A SEPARATE
HOUSEHOLD WATER FILTRATION SYSTEM MAY NEED TO BE
INSTALLED.
FREEZER/BUCKET CLEAN? 5
DISCONNECT POWER. REMOVE ALL REMOVEABLE PARTS FROM
FREEZER. HAND WASH, RINSE, AND DRY PARTS AND INTERIOR
SURFACE WITH NON-ABRASIVE CLEANER. TO HELP REMOVE
ODORS, WASH WITH MIXTURE OF BAKING SODA AND WARM
WATER (2 TBS. TO 1 QT.) AS DESCRIBED IN THE OWNERS MANUAL.
ICE STORED FOR A WHILE? 4
THROW OLD ICE AWAY, CLEAN BUCKET (SEE BELOW) AND ALLOW
24 HOURS FOR THE ICE MAKER TO PRODUCE MORE ICE.
COLOR OR DEBRIS IS IN THE ICE/WATER
MAIN
MENU
DO NOT USE WATER THAT IS MICROBIOLOGICALLY UNSAFE OR OF UNKNOWN
QUALITY WITHOUT ADEQUATE DISINFECTION BEFORE OR AFTER THE SYSTEM.
THIS SOLVED MY PROBLEM!
( (
Schedule Service Schedule Service
STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
NO
YES
NO
NO
MORE DRY
ICE STORED FOR A WHILE?
NEW PLUMBING CONNECTIONS? 2
3
NEW PLUMBING CONNECTIONS, SUCH AS PVC PIPES AND
FITTINGS, CAN CAUSE DISCOLORED OR OFF-FLAVORED ICE.
DISCARD THE FIRST FEW BATCHES OF ICE.
THROW OLD ICE AWAY, CLEAN BUCKET (SEE BELOW) AND ALLOW
24 HOURS FOR THE ICE MAKER TO PRODUCE MORE ICE.
FOOD PROPERLY WRAPPED? 1
USE AIRTIGHT, MOISTURE PROOF PACKAGING TO HELP PREVENT
ODOR TRANSFER FROM STORED FOOD.
WATER FILTER PRESENT? 5
GRAY OR DARK DISCLORATION IN ICE INDICATES THAT THE WATER
FILTRATION SYSTEM NEEDS ADDITIONAL FLUSHING. RUN
ADDITIONAL WATER THROUGH THE WATER DISPENSER AND/OR
DISCARD COLORED ICE.
FREEZER/BUCKET CLEAN? 4
DISCONNECT POWER. REMOVE ALL REMOVEABLE PARTS FROM
FREEZER. HAND WASH, RINSE, AND DRY PARTS AND INTERIOR
SURFACE WITH NON-ABRASIVE CLEANER. TO HELP REMOVE
ODORS, WASH WITH MIXTURE OF BAKING SODA AND WARM
WATER (2 TBS TO 1 QT) AS DESCRIBED IN THE OWNERS MANUAL.
TIME TO CHANGE FILTER? 6
IT MAY BE TIME TO CHANGE THE WATER FILTER. REFER TO THE
USE AND CARE GUIDE TO DETERMINE IF THE FILTER IS READY TO
BE CHANGED.
THERE IS AN ODD TASTE OR ODOR IN THE ICE
MAIN
MENU
THIS SOLVED MY PROBLEM!
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Schedule Service Schedule Service
STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
MORE DRY
FREEZER DOOR SHUT?
IS DISPENSER LOCKED? 1
2
THE LOCK FEATURE DEACTIVATES THE
DISPENSER LEVERS. PRESS THE
UNLOCK BUTTON UNTIL INDICATOR
APPEARS.
ENSURE FREEZER DOOR IS SHUTTING
COMPLETELY. THE DOOR MUST BE SHUT
IN ORDER FOR THE ICE DISPENSER TO
OPERATE.
IS ICE STUCK IN CHUTE? 3
CLEAR THE ICE WITH A PLASTIC UTENSIL.
DO NOT USE ANYTHING SHARP TO
REMOVE ICE DUE TO DAMAGE RISK.
ICE FROZEN IN BIN OR BUCKET? 4
IF ICE IS CLUMPING OR STICKING TOGETHER, SHAKE THE ICE BIN
OR BUCKET TO SEPARATE CUBES. IF CUBES DO NOT SEPARATE,
EMPTY ICE BIN OR BUCKET AND WAIT 24 HOURS FOR ICE TO
RESTOCK.
ICE MELTED AROUND AUGER? 5
DUMP THE ICE CUBES AND CLEAN THE
ICE BUCKET. ALLOW 24 HOURS FOR
THE ICE MAKER TO RESTOCK. DO
NOT TRY TO REMOVE THE MELTED ICE
WITH A SHARP OBJECT. YOU COULD
DAMAGE THE ICE BUCKET.
NOT DISPENSING ICE
MAIN
MENU
NOTE: THE AUGER IS THE METAL
SPIRAL OBJECT IN THE ICE
BUCKET. THERE ARE DIFFERENT
TYPES OF ICE BUCKETS. ONLY
ONE EXAMPLE IS SHOWN.
CLICK FOR MORE ON ICE NOT DISPENSING
NOTE: ICE FREEZING IN THE BUCKET OR AROUND
THE AUGER MAY BE A RESULT OF THE FREEZER
DOOR NOT BEING SHUT PROPERLY OR THE ICE
CHUTE DOOR BEING STUCK OPEN. REFER TO ITEMS
#2 AND #3 ABOVE FOR MORE INFORMATION.
YES
NO
YES
NO
YES
NO
YES
NO
YES
NO
MORE DRY
ICE BUCKET OR BIN
INSTALLED CORRECTLY?
6
FOR MODELS WITH AN
INTERIOR BIN (PICTURED),
PUSH THE ICE BIN IN ALL
THE WAY. IF THE ICE BIN
DOES NOT GO IN ALL THE
WAY, IT MAY NOT BE PUT IN
STRAIGHT. PULL IT OUT
AND TRY AGAIN.
FOR MODELS WITH AN ICE
BUCKET LOCATED ON THE
FREEZER DOOR, THE
BUCKET SHOULD SIT
LEVEL.
DOES ICE MAKER STALL WHEN
DISPENSING CRUSHED ICE?
7
CHANGE FROM CRUSHED TO CUBED. IF CUBED ICE DISPENSES
CORRECTLY, CHANGE BACK TO CRUSHED AND BEGIN DISPENSING
AGAIN.
OTHER ICE ADDED? 8
ONLY ICE PRODUCED BY THE ICE MAKER SHOULD BE IN THE ICE
BIN OR BUCKET. ALL ICE FROM OTHER SOURCES SHOULD BE
REMOVED.
NOT DISPENSING ICE
MAIN
MENU
CLICK FOR PREVIOUS PAGE ON ICE NOT DISPENSING
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
SHUT-OFF
VALVE
SADDLE VALVE
THE WATER SYSTEM NEEDS TO BE FILLED THE FIRST TIME IT IS
USED. DEPRESS THE DISPENSER BAR UNTIL THE WATER BEGINS
TO FLOW. (NOTE: IT MAY TAKE UP TO 5 MINUTES FOR WATER TO
START FLOWING.) DISCARD THE FIRST 2-3 GALLONS OF WATER.
BE SURE WATER IS CONNECTED AND THE SHUT-OFF OR SADDLE
VALVE IS TURNED ON. CONFIRM WATER FLOW. ALSO SEE WATER
SUPPLY HOOK-UP.
MORE DRY
FIRST TIME USING SYSTEM? 1
IS THE WATER TURNED ON? 3
THE LOCK FEATURE DEACTIVATES THE DISPENSER LEVERS. ON
THE DISPENSER FRONT COVER, PRESS THE UNLOCK BUTTON
UNTIL INDICATOR APPEARS.
IS THE DISPENSER LOCKED? 2
CHECK TO ENSURE THE WATER SUPPLY LINE IS NOT KINKED. A
KINKED LINE WILL REDUCE OR PREVENT WATER FLOW.
IS WATER LINE KINKED? 4
IF WATER DISPENSER PRESENT, REMOVE THE FILTER AND
OPERATE THE DISPENSER. IF THE WATER FLOW INCREASES
NOTICABLY, THEN THE FILTER IS EITHER CLOGGED OR INSTALLED
INCORRECTLY.
IS WATER FILTER PRESENT? 5
WATER DISPENSER IS NOT WORKING
MAIN
MENU
THIS SOLVED MY PROBLEM!
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Schedule Service Schedule Service
STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
NO
YES
NO
YES
Note: Saddle/shut-off valves are often
located either behind the refrigerator or
under the sink. Other locations include
such places as the basement or crawl
space.
MORE DRY
AIR IN THE LINE MAY CAUSE WATER TO DRIP. WATER NEEDS TO
FILL THE LINES AND THE AIR NEEDS TO BE CLEARED. DEPRESS
THE WATER DISPENSER UNTIL WATER FLOWS. DISPENSE AND
DISCARD 2-3 GALLONS OF WATER AS RECOMMENDED IN THE
OWNERS MANUAL.
SYSTEM FLUSHED UPON
INSTALLATION?
1
ONE OR TWO DROPS AFTER DISPENSING IS NORMAL. HOLD THE
CUP UNDER THE CHUTE FOR 2 TO 3 SECONDS AFTER RELEASING
THE DISPENSER LEVER.
CUP REMOVED IMMEDIATELY
AFTER DISPENSING?
2
WATER PRESSURE ABOVE 50 PSI MAY CONTRIBUTE TO WATER
DRIPPING FROM THE DISPENSER.
DOES THE HOME HAVE HIGH
WATER PRESSURE?
3
WATER DRIPPING FROM DISPENSER
MAIN
MENU
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
MORE DRY
IS WATER LINE KINKED?
IS WATER VALVE FULLY OPEN? 1
2
ENSURE THE WATER SHUT-OFF VALVE IS TURNED ON
COMPLETELY. A LOW VOLUME OF WATER FLOW MAY DECREASE
THE AMOUNT OF ICE PRODUCED.
CHECK TO ENSURE THE WATER SUPPLY LINE IS NOT KINKED. A
KINKED LINE WILL REDUCE FLOW.
IS WATER FILTER PRESENT? 3
A CLOGGED OR INCORRECTLY INSTALLED FILTER WILL REDUCE
WATER FLOW. IF WATER DISPENSER PRESENT, REMOVE THE
FILTER AND OPERATE THE DISPENSER. IF THE WATER FLOW
INCREASES NOTICABLY, THEN THE FILTER IS EITHER CLOGGED OR
INSTALLED INCORRECTLY.
WATER DISPENSING SLOWLY
MAIN
MENU
CLICK FOR MORE ON WATER DISPENSING SLOWLY
SHUT-OFF VALVE
SADDLE VALVE
YES
NO
YES
NO
YES
NO
Note: Saddle/shut-off valves are often
located either behind the refrigerator or
under the sink. Other locations include
such places as the basement or crawl
space.
WATER DISPENSING SLOWLY
MAIN
MENU
MORE DRY
CHECK THE FOLLOWING ITEMS TO IMPROVE WATER PRESSURE:
IS THE REVERSE OSMOSIS
SYSTEM CAUSING LOW
WATER PRESSURE TO THE
REFRIGERATOR?
4
CLICK FOR PREVIOUS PAGE ON WATER DISPENSING SLOWLY
IF A REVERSE OSMOSIS SYSTEM IS CONNECTED TO THE COLD WATER SUPPLY, THIS
COULD LOWER THE WATER PRESSURE TO YOUR REFRIGERATOR. THE WATER PRESSURE
TO THE REVERSE OSMOSIS SYSTEM SHOULD BE AT LEAST 40-60 psi (275-414 kPa).
ALLOW THE REVERSE OSMOSIS TANK TO REFILL AFTER HEAVY USAGE.
IF YOUR REFRIGERATOR HAS A WATER FILTER CARTRIDGE, IT MAY FURTHER
REDUCE THE WATER PRESSURE. REMOVE IT.
CHECK TO SEE IF THE SEDIMENT FILTER IN THE REVERSE OSMOSIS SYSTEM IS
BLOCKED. REPLACE IF NECESSARY.
IF WATER PRESSURE IS STILL LOW, A BOOSTER PUMP MAY NEED TO BE INSERTED
INTO THE SMALL TUBING THAT GOES FROM THE COLD WATER LINE TO THE REVERSE
OSMOSIS SYSTEM.
THIS SOLVED MY PROBLEM!
( (
Schedule Service Schedule Service
STILL HAVING PROBLEMS...
YES
ALLOW 24 HOURS AFTER HOOK-UP FOR THE REFRIGERATOR
TO COOL COMPLETELY. (WATER FOR THE DISPENSER IS
CHILLED IN THE REFRIGERATOR COMPARTMENT.)
AFTER DISPENSING A LARGE AMOUNT OF WATER, IT COULD
TAKE SEVERAL HOURS FOR THE WATER IN THE RESERVOIR
TO COOL COMPLETELY.
IF DISPENSER HAS NOT BEEN RECENTLY USED, THE FIRST
GLASS OF WATER FROM IT MAY NOT BE COOL. DISCARD THE
FIRST GLASS OF WATER. (THIS FIRST GLASS OF WATER
CAME FROM TUBING WITHIN THE FREEZER DOOR. THE
WATER WAS WARMED DUE TO THE INSULATION OF THE
FREEZER DOOR.)
ENSURE THE WATER SUPPLY IS CONNECTED TO A COLD
WATER LINE AND NOT A HOT WATER LINE. REFER TO THE
WATER SUPPLY HOOK-UP PAGE OR THE OWNERS MANUAL
FOR ADDITIONAL INFORMATION.
MORE DRY LARGE AMOUNT OF WATER
RECENTLY DISPENSED?
IS THIS A NEW REFRIGERATOR? 1
2
ANY RECENT USE (SIDE-BY-SIDE
MODELS)?
3
IS THE REFRIGERATOR HOOKED
TO A COLD WATER LINE?
4
CHILLED WATER - WATER FROM THE DISPENSER SHOULD BE COOLER THAN TAP WATER, BUT
NOT NEAR FREEZING. THE CUSTOMER MAY NEED TO ADD ICE IF COLDER DRINKS ARE DESIRED.
NOTE FOR SIDE-BY-SIDE MODELS: TUBING FOR THE WATER DISPENSER IS COILED IN THE REFRIGERATOR COMPARTMENT
(RC) BEHIND THE CRISPER PAN. THIS IS HOW THE WATER FOR THE DISPENSER IS COOLED. FROM THE RC, THE DISPENSER
TUBE RUNS BEHIND THE GRILLE TO THE FREEZER DOOR, AND THEN UP THE FREEZER DOOR TO THE DISPENSER.
DEPENDING ON THE REFRIGERATOR MODEL, THE RESERVOIR MAY HOLD UP TO 32 OUNCES OF WATER.
WATER FROM DISPENSER IS WARM
MAIN
MENU
THIS SOLVED MY PROBLEM!
( (
Schedule Service Schedule Service
STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
NO
NO
MORE DRY
NEW PLUMBING CONNECTIONS? 1
NEW PLUMBING CONNECTIONS, SUCH AS PVC PIPES AND
FITTINGS, CAN CAUSE DISCOLORED OR OFF-FLAVORED WATER.
FLUSH ADDITIONAL WATER THROUGH THE SYSTEM AND DISCARD
THE FIRST FEW BATCHES OF ICE.
WATER FILTER PRESENT? 2
GRAY OR DARK DISCLORATION IN WATER INDICATES THAT THE
WATER FILTRATION SYSTEM NEEDS ADDITIONAL FLUSHING. RUN
ADDITIONAL WATER THROUGH THE WATER DISPENSER AND/OR
DISCARD COLORED ICE.
TIME TO CHANGE FILTER? 3
IT MAY BE TIME TO CHANGE THE WATER FILTER. REFER TO THE
USE AND CARE GUIDE TO DETERMINE IF THE FILTER IS READY TO
BE CHANGED.
THERE IS AN ODD TASTE OR ODOR IN THE WATER
MAIN
MENU
THIS SOLVED MY PROBLEM!
( (
Schedule Service Schedule Service
STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
CHECK ALL CONNECTIONS THAT
ARE ACCESSIBLE. ENSURE TUBING
IS FIRMLY INSERTED INTO ALL
FITTINGS, AND ALL FITTINGS ARE
TIGHTENED.
MORE DRY
LEAKING IN BACK OF PRODUCT?
DO YOU HEAR WATER LEAKING? 1
2
DURING THE DEFROST CYCLE, ICE WILL MELT IN THE FREEZER AND
FLOW DOWN A TUBE INTO THE DRAIN PAN LOCATED AT THE
BOTTOM OF THE REFRIGERATOR. THE SOUND OF THIS WATER
FLOWING CAN BE MISINTERPRETED AS A LEAKING SOUND. VERIFY
EVIDENCE OF LEAK.
MAKE SURE THE WATER LINE FROM THE IN-HOUSE WATER SUPPLY
TO THE REFRIGERATOR IS NOT DAMAGED OR CRACKED.
LEAKING BEHIND THE GRILLE? 3
ON SXS MODELSLOOK BEHIND THE FRONT GRILLE TO ENSURE THE
WATER CONNECTION TO THE DOOR IS PROPERLY DONE. PUSH THE
TUBES INTO THE FITTING FIRMLY. (NOTE: BE SURE TO CHECK THIS
CONNNECTION IF DOORS WERE REMOVED DURING DELIVERY.)
WATER LEAKS
MAIN
MENU
CHECK CONNECTION AT VALVE
CHECK CONNECTION POINT ON UNIT
THIS SOLVED MY PROBLEM!
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Schedule Service Schedule Service
STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
SERVICE CALLS TO CONNECT THE WATER SUPPLY LINE TO THE REFRIGERATOR ARE NOT COVERED UNDER
WARRANTY OR A PROTECTION AGREEMENT. SERVICE TECHNICIANS ARE NOT AUTHORIZED TO INSTALL WATER
LINES IN MANY AREAS DUE TO PLUMBING CODES.
Drill hole instead of
using the self
piercing valve.
1. Be sure the water is connected and
turned on. Connect (a) the refrigerator to
(b) a household water supply through (c)
an approved water supply line. (Note: All
Whirlpool-built side-by-side and some
top freezer refrigerators with in-the-grille
filters now include a coil of gray tubing
taped to the rear of the product.) If no
water supply is available, contact an
authorized plumbing technician.
Appliance Service Technicians are not
authorized to install water lines in many
areas due to plumbing codes.
Note: It is recommended not to use a
self piercing saddle valve because the
tapped hole often becomes clogged. Use
a 1/4 saddle valve that requires a drilled
hole.

2. When the refrigerator is being used for
the first time you have to hold the water
dispensing lever in for about 3 or 4
minutes to allow the reservoir to fill
before any water will dispense.

3. Flush the water system by dispensing
and discarding 2 to 3 gallons (8 to 12 L)
of water. This will clean the system and
purge the air out of the system. Air in the
lines can cause water to drip out of the
dispenser. High household water pressure
may increase tendency for dispenser to
drip.


4. Check for adequate water pressure.
You should be able to dispense about 3 -6
ounces in about 5 seconds.

5. If the refrigerator does not have a
dispenser, check the water pressure using
the water supply line if feasible. The
1/4 water supply line should dispense at
least 9 ounces of water in 5 seconds. If
not, then water pressure is low.

6. If water pressure is low, check the
following:
Kinked tubes
A clogged or partially closed
saddle valve
Reverse Osmosis Water filters
Water filter in your refrigerator
may need to be replaced

WATER SUPPLY HOOK-UP
MAIN
MENU
Note: Saddle/shut-off valves are often located
either behind the refrigerator or under the
sink. Other locations include such places as the
basement or crawl space.
MORE DRY
CHANGING/REMOVING THE WATER FILTER
MAIN
MENU
WHEN SHOULD THE
FILTER BE CHANGED?
The filter should be changed when the filter status light/indicator alerts a filter change
is needed. Consult the Use & Care Guide for instructions on and location of your
particular filter status light/indicator.
If a filter status light/indicator is not present, the filter should be changed as
recommended in the Use & Care Guide. Typically the recommended duration of a filter
is 6 to 9 months, depending on your usage.
If the water flow to the dispenser or ice maker decreases noticeably before 6 months
have passed, replace the water filter cartridge more often.
The filter may be hard to remove due to internal seals that have expanded during use. In
such cases try removing the grille first by pulling it off, and also open the door(s) for
easier access. For Style 1 filters, try to remove the filter by turning it 90 degrees
counterclockwise. For Style 2, push the button to release, and pull the filter out. (Note:
If the Tech sheet (folded paper) has fallen out of the grille, be sure to replace it.)
THE FILTER IS HARD
TO REMOVE.
STYLE 1 FILTER
Rotate 90 degrees
counterclockwise
and then pull.
The base grille snaps into place.
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
STYLE 2 FILTER
Push button to release, and
pull filter out.
HINGE
SIDE
DOOR REVERSALS ARE NOT COVERED UNDER WARRANTY OR A PROTECTION AGREEMENT.
TOP-FREEZER REFRIGERATOR DOORS CAN SWING IN EITHER DIRECTION. WHEN THE HINGES
ARE ON THE RIGHT HAND SIDE OF THE DOOR, THE DOOR IS A RIGHT-HAND SWING MODEL. IF
THE HINGES ARE ON THE LEFT, IT IS A LEFT-HAND SWING MODEL.
FOLLOW THE STEP-BY-STEP INSTRUCTIONS IN THE USE & CARE GUIDE TO REVERSE THE
DOOR SWING.
IF ASSISTANCE IS NEEDED, A COLLECT SERVICE CALL CAN BE PERFORMED.
THE DOOR OPENS THE WRONG DIRECTION (TOP-FREEZER MODELS)
MAIN
MENU
RIGHT-HAND SWING LEFT-HAND SWING
WILL THE DOOR NOT CLOSE ON ITS OWN?
FOR MORE DETAILED LEVELING INSTRUCTIONS, CONSULT THE USE AND CARE GUIDE.
ADJUST FRONT ROLLER LEVELING SCREWS CLOCKWISE TO
RAISE FRONT OF CABINET UNTIL DOOR CLOSES PROPERLY.
Locate the leveling screws behind the base grille of the
refrigerator on either side. Use the appropriate tool to adjust
the front and rear roller leveling screws (on some
models). Turn the roller leveling screw to the right to raise
that side of the refrigerator or turn it to the left to lower that
side.

Check the door alignment after leveling the refrigerator.
FRONT LEVELER
REAR LEVELER (ON SOME SIDE-BY-SIDE MODELS)
THE DOOR DOES NOT CLOSE ON ITS OWN
MAIN
MENU
NOTE: HAVING SOMEONE PUSH AGAINST THE TOP OF THE REFRIGERATOR TAKES SOME WEIGHT OFF
THE LEVELING SCREWS AND ROLLERS. THIS MAKES IT EASIER TO ADJUST THE SCREWS.
TOOLS NEEDED TO ADJUST ROLLERS:
On top-freezer models, use either a screwdriver or a 3/8 hex head
socket to adjust the leveling screw.
On side-by-side models, use a 1/2 hex head socket. A screwdriver
may also be used for the rear leveling screw where applicable.
NO
DOES THE DOOR CLOSE TOO FAST?
ADJUST FRONT ROLLER LEVELING SCREWS COUNTER CLOCKWISE
TO LOWER FRONT OF CABINET UNTIL DOOR CLOSES SLOWER.
THE DOOR CLOSES TOO FAST
MAIN
MENU
FOR MORE DETAILED LEVELING INSTRUCTIONS, CONSULT THE USE AND CARE GUIDE.
Locate the leveling screws behind the base grille of the
refrigerator on either side. Use the appropriate tool to adjust
the front and rear roller leveling screws (on some
models). Turn the roller leveling screw to the right to raise
that side of the refrigerator or turn it to the left to lower that
side.

Check the door alignment after leveling the refrigerator.
FRONT LEVELER
REAR LEVELER (ON SOME SIDE-BY-SIDE MODELS)
NOTE: HAVING SOMEONE PUSH AGAINST THE TOP OF THE REFRIGERATOR TAKES SOME WEIGHT OFF
THE LEVELING SCREWS AND ROLLERS. THIS MAKES IT EASIER TO ADJUST THE SCREWS.
TOOLS NEEDED TO ADJUST ROLLERS:
On top-freezer models, use either a screwdriver or a 3/8 hex head
socket to adjust the leveling screw.
On side-by-side models, use a 1/2 hex head socket. A screwdriver
may also be used for the rear leveling screw where applicable.
YES
DOES THE FREEZER
DOOR POP OPEN?
THE FREEZER DOOR MAY POP OPEN WHEN CLOSING THE REFRIGERATOR
DOOR DUE TO AIR EXCHANGE BETWEEN THE COMPARTMENTS. MAKE SURE
THE UNIT IS TILTING BACK SLIGHTLY SO THE DOOR WILL RESHUT.
THE FREEZER DOOR POPS OPEN
MAIN
MENU
FOR MORE DETAILED LEVELING INSTRUCTIONS, CONSULT THE USE AND CARE GUIDE.
Locate the leveling screws behind the base grille of the
refrigerator on either side. Use the appropriate tool to adjust
the front and rear roller leveling screws (on some
models). Turn the roller leveling screw to the right to raise
that side of the refrigerator or turn it to the left to lower that
side.

Check the door alignment after leveling the refrigerator.
FRONT LEVELER
REAR LEVELER (ON SOME SIDE-BY-SIDE MODELS)
NOTE: HAVING SOMEONE PUSH AGAINST THE TOP OF THE REFRIGERATOR TAKES SOME WEIGHT OFF
THE LEVELING SCREWS AND ROLLERS. THIS MAKES IT EASIER TO ADJUST THE SCREWS.
TOOLS NEEDED TO ADJUST ROLLERS:
On top-freezer models, use either a screwdriver or a 3/8 hex head
socket to adjust the leveling screw.
On side-by-side models, use a 1/2 hex head socket. A screwdriver
may also be used for the rear leveling screw where applicable.
YES
DOES THE CABINET SHAKE OR
TIP BACK-AND-FORTH?
FOR MORE DETAILED LEVELING INSTRUCTIONS, CONSULT THE USE AND CARE GUIDE.
ADJUST FRONT ROLLER LEVELING SCREWS TO ADJUST CABINET
UNTIL IT IS SECURE. CHECK TO MAKE SURE THE REAR OF THE
REFRIGERATOR IS LEVEL. SHIM IF NECESSARY.
FRONT LEVELER
REAR LEVELER
(ON SOME SIDE-
BY-SIDE MODELS)
Make sure the floor at the rear is level. Use a level and, if necessary,
shims (SEE BELOW) to make the floor level for the rear of the
refrigerator. Note: Some Side-by-side refrigerators also have
adjustable rear levelers, and shims may not be needed.
CABINET SHAKES, TIPS BACK-AND-FORTH
MAIN
MENU
NOTE: HAVING SOMEONE PUSH AGAINST THE TOP OF THE REFRIGERATOR TAKES SOME WEIGHT OFF
THE LEVELING SCREWS AND ROLLERS. THIS MAKES IT EASIER TO ADJUST THE SCREWS.
Locate the leveling screws behind the base grille of the
refrigerator on either side. Use the appropriate tool to adjust
the front and rear roller leveling screws (on some
models). Turn the roller leveling screw to the right to raise
that side of the refrigerator or turn it to the left to lower that
side.

Check the door alignment after leveling the refrigerator.
TOOLS NEEDED TO ADJUST ROLLERS:
On top-freezer models, use either a screwdriver
or a 3/8 hex head socket to adjust the leveling
screw.
On side-by-side models, use a 1/2 hex head
socket. A screwdriver may also be used for the
rear leveling screw where applicable.
YES
THE DOOR IS HARD TO OPEN
MAIN
MENU
IS THE DOOR GASKET DIRTY? 1
STICKY SPILLS SUCH AS SODA OR OTHER SUGARY SUBSTANCES
CAN CAUSE THE DOOR GASKET TO STICK TO THE CABINET. CLEAN
THE DOOR GASKET.
WHEN CLEANING, USE A CLEAN SPONGE OR SOFT CLOTH AND A
MILD DETERGENT IN WARM WATER AS DESCRIBED IN THE OWNERS
MANUAL.
NOTE: DO NOT USE ABRASIVE OR HARSH CLEANERS SUCH AS
WINDOW SPRAYS, SCOURING CLEANSERS, FLAMMABLE FLUIDS,
CLEANING WAXES, COCENTRATED DETERGENTS, BLEACHES OR
CLEANSERS CONTAING PETROLEUM PRODUCTS. DO NOT USE
PAPER TOWELS, SCOURING PADS, OR OTHER HARSH CLEANING
TOOLS.
THIS SOLVED MY PROBLEM!
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MORE DRY
SIDE-BY-SIDE DOORS UNEVEN: SIDE BY SIDE REFRIGERATORS
ARE MANUFACTURED WITH THE REFRIGERATOR DOOR SLIGHTLY
HIGHER (APPROXIMATELY THE WIDTH OF A QUARTER). IF THE
TOP OF THE DOORS ARE UNEVEN AFTER FOOD HAS BEEN
LOADED IN THE DOOR, FOLLOW THE STEPS BELOW.
1. USE A HEX-HEAD SOCKET WRENCH TO ADJUST THE FRONT ROLLER
LEVELING SCREWS LOCATED BEHIND THE BASE GRILLE UNTIL THE
DOORS ARE EVEN. TURN THE FRONT ROLLER LEVELING SCREWS TO
THE RIGHT TO RAISE THAT SIDE OF THE REFRIGERATOR OR TURN THE
LEVELING SCREW TO THE LEFT TO LOWER THAT SIDE.
NOTE: OPEN AND CLOSE BOTH THE REFRIGERATOR AND FREEZER
DOORS AFTER EACH ADJUSTMENT TO CHECK THE DOOR ALIGNMENT.
2. OPEN THE DOORS AND REPLACE THE BASE GRILLE. LINE UP THE
GRILL SUPPORT TABS WITH THE METAL CLIPS. PUSH THE GRILLE FIRMLY
TO SNAP IT INTO PLACE.
NOTE: IF THE TECH SHEET (FOLDED PAPER) HAS FALLEN OUT OF THE
GRILLE, BE SURE TO REPLACE IT.
Top of Doors Uneven
3. IF THIS METHOD DOES NOT PROPERLY ALIGN THE DOORS REFER TO
THE USE AND CARE GUIDE TO LOOSEN THE BOTTOM HINGE AND MOVE
THE DOOR UP OR DOWN.
DOORS ARE NOT EVEN / PROPERLY ALIGNED
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THIS SOLVED MY PROBLEM!
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MORE DRY
ARE SHELVES, PANS, BINS, OR
BASKETS OUT OF POSITION?
IS THE ICE BIN OR ICE BUCKET
OUT OF POSITION?
1
2
BE SURE ICE BUCKETS ON THE SHELF ARE PUSHED BACK ALL THE
WAY AND STRAIGHT. BE SURE ICE BUCKETS LOCATED ON THE
FREEZER DOOR ARE PROPERLY ALIGNED AND SNAPPED SECURELY
INTO PLACE.
ENSURE ALL PANS, SHELVES, BINS, AND BASKETS ARE PUSHED
BACK TO THEIR CORRECT POSITIONS. REFER TO THE FEATURES
SECTIONS OF THE USE AND CARE GUIDE FOR DETAILED
INSTRUCTIONS ON PLACEMENT.
ARE FOOD PACKAGES
BLOCKING THE DOOR?
3
BE SURE CONTAINERS ARE NOT BLOCKING THE DOOR FROM
CLOSING ALL THE WAY.
IF THE DOOR WILL NOT CLOSE COMPLETELY, SOMETHING IS LIKELY CAUSING INTERFERENCE. WATCH
CAREFULLY AS THE DOOR IS CLOSED TO FIND THE INTERFERENCE POINT. SOME POSSIBLE POINTS OF
INTERFERENCE ARE DISCUSSED BELOW.
THE DOOR WILL NOT CLOSE COMPLETELY
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THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
NO
YES
MORE DRY
Mullion
Cabinet
Flanges
Mullion
CABINET IS WARM/HOT
MAIN
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IS CABINET WARM? 1
THE CABINET SHOULD FEEL WARM IN THE AREA
WHERE THE GASKETS MEET THE FRAME. THIS
HEAT IS GENERATED BY A HEAT LOOP LOCATED
WITHIN THE CABINET NEAR THE GASKET AREAS.
BECAUSE THE CABINET HEAT LOOP IS A DIRECT
EXTENSION OF THE CONDENSER, THE CABINET
WILL BE WARMER THAN NORMAL. THIS HEAT
KEEPS MOISTURE AND FROST FROM FORMING ON
THE CABINET.
IS CABINET HOT AT
TIMES?
2
THE CABINET MAY FEEL HOT IN THE AREA WHERE
GASKETS MEET THE FRAME FOR UP TO 24 HOURS.
THIS CONDITION MAY BE CAUSED BY ONE OR MORE
OF THE FOLLOWING:
INITIAL START UP OF THE REFRIGERATOR
FROM ROOM TEMPERATURE,
LOADING FRESH FOOD OR FOOD THAT IS
NEAR ROOM TEMPERATURE, OR
HEAVY USAGE DURING CERTAIN TIMES OF THE
DAY.
CLICK FOR MORE ON CABINET IS WARM/HOT
YES
NO
YES
NO
CABINET IS WARM/HOT
MAIN
MENU
IS CABINET HOT
CONTINUALLY?
3
IF THE CABINET CONTINUALLY FEELS HOT IN THE AREA WHERE THE GASKET
MEETS THE FRAME,
CHECK THE CONDENSER FOR UNRESTRICTED AIR FLOW AND CLEAN IF
NECESSARY. AIR FLOW BLOCKED BY LINT, PET HAIR AND DIRT
WILL CAUSE THE CONDENSER AND HEAT LOOP TEMPERATURE
TO INCREASE. SEE THE OWNERS MANUAL FOR INSTRUCTIONS
ON CLEANING THE CONDENSER COILS.
IF THE CONDENSER IS CLEAR, CONTACT SERVICE FOR AN INSPECTION OF
YOUR REFRIGERATOR FOR OTHER POSSIBLE CAUSES.
CLICK FOR PREVIOUS PAGE ON CABINET IS WARM/HOT
NOTE: IF THE REFRIGERATOR IS NOT UNDER
WARRANTY, THERE WILL BE A CHARGE FOR A
SERVICE CALL TO CLEAN THE CONDENSER..
IF THE REFRIGERATOR IS COVERED BY A
MAINTENANCE OR PROTECTION AGREEMENT,
CLEANING THE CONDENSER IS COVERED BY
THE AGREEMENT.
VIEW OF CONDENSER FROM FRONT OF
PRODUCT (GRILLE REMOVED)
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
GURGLING (LIQUID FLOWING) 1
OVERALL REFRIGERATOR NOISE HAS BEEN REDUCED OVER THE YEARS. DUE TO THIS REDUCTION, YOU MAY BE HEARING
INTERMITTENT NOISES ON YOUR NEW REFRIGERATOR YOU DID NOT NOTICE ON YOUR OLD ONE. HARD SURFACES AND
CABINETS CAN INTENSIFY THESE SOUNDS. SOME NORMAL SOUNDS HAVE BEEN LISTED BELOW WITH AN EXPLANATION.
MOST COMPLAINTS FOR NOISE ARE FOR NORMAL SOUNDS.
AS EACH CYCLE ENDS, YOU MAY HEAR A GURGLING SOUND DUE TO THE
REFRIGERANT FLOWING THROUGH TUBES IN YOUR REFRIGERATOR.
POPPING/CRACKING 2
CONTRACTION AND EXPANSION OF THE INSIDE WALLS MAY CAUSE A POPPING
OR CRACKING NOISE, ESPECIALLY DURING THE DEFROST CYCLE AND INITIAL
START-UP.
BUZZING/GRINDING/CLICKING 3
IF YOUR PRODUCT IS EQUIPPED WITH AN ICE MAKER, YOU WILL HEAR A
BUZZING SOUND WHEN THE WATER VALVE OPENS TO FILL THE ICE MAKER.
THUMPING/BANGING 4
THE WATER LINE MAY PRODUCE A THUMPING OR HAMMERING SOUND DURING
THE FILL CYCLE. THE SUPPLY LINE MAY BE BANGING AGAINST SOMETHING AS
IT MOVES DURING THE FILL CYCLE.
NOISE COMPLAINTS
MAIN
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CLICK FOR MORE ON NOISE COMPLAINTS
THE ICE MAKER WILL MAKE A GRINDING
NOISE IFTHE WATER LINE IS NOT
CONNECTED. BE SURE THE ICE MAKER IS
TURNED OFF IF NO WATER LINE IS
CONNECTED. TURN THE ICE MAKER OFF BY
RAISING THE SHUT-OFF ARM ON SOME
MODELS, OR BY USING THE SLIDE SWITCH
ON OTHER MODELS.
A GURGLING SOUND MAY ALSO BE HEARD WHEN SHUTTING (OR OPENING) THE
DOORS. THIS IS DUE TO WATER EQUALIZING IN THE DRAIN TUBE AS AIR IS
FORCED THROUGH THE TUBE.
OVERALL REFRIGERATOR NOISE HAS BEEN REDUCED OVER THE YEARS. DUE TO THIS REDUCTION, YOU MAY BE HEARING
INTERMITTENT NOISES ON YOUR NEW REFRIGERATOR YOU DID NOT NOTICE ON YOUR OLD ONE. HARD SURFACES AND
CABINETS CAN INTENSIFY THESE SOUNDS. SOME NORMAL SOUNDS HAVE BEEN LISTED BELOW WITH AN EXPLANATION.
MOST COMPLAINTS FOR NOISE ARE FOR NORMAL SOUNDS.
SIZZLING / HISSING 6
WATER DRIPPING ON THE DEFROST HEATER
DURING THE DEFROST CYCLE MAY CAUSE A
SIZZLING SOUND.
WATER LEAKING 7
YOU MAY HEAR WATER RUNNING INTO THE DRAIN PAN DURING THE
DEFROST CYCLE.
PULSATING (HIGH-PITCHED) 8
YOU MAY HEAR A PULSATING OR HIGH-PITCHED SOUND FROM THE
COMPRESSOR OR FANS ADJUSTING TO OPTIMIZE PERFORMANCE.
NOISE COMPLAINTS
MAIN
MENU
CLICK FOR PREVIOUS PAGE ON NOISE COMPLAINTS
CREAKING / CRACKING 9
DURING THE ICE HARVEST CYCLE, YOU MAY HEAR A CREAKING OR
CRACKING SOUND UNTIL THE ICE CUBES ARE COMPLETELY EJECTED.
RATTLING OR VIBRATING 5
THESE NOISES MAY COME FROM THE FLOW OF
THE REFRIGERANT, THE WATER LINE, OR ITEMS
STORED ON TOP OF THE REFRIGERATOR.
THIS SOLVED MY PROBLEM!
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IS THIS A NEW REFRIGERATOR?
IS ROOM TEMPERATURE WARM?
1
2
NEW REFRIGERATORS WILL RUN LONGER THAN OLDER UNITS
DUE TO HIGH EFFICIENCY MOTORS.
THE MOTOR WILL RUN LONGER IN WARM CONDITIONS OR IF THE
PRODUCT IS RECEIVING DIRECT SUNLIGHT FROM A WINDOW OR
DOOR.
LARGE FOOD LOAD ADDED? 3
THIS WARMS THE REFRIGERATOR. THE UNIT WILL RUN LONGER
TO COOL THE NEW ITEMS.
DOORS OPENED OFTEN/LONG?
THE MORE THE DOORS ARE OPEN, THE WARMER THE UNIT
BECOMES. THEREFORE, THE UNIT WILL HAVE TO RUN LONGER
TO RECOOL THE PRODUCT.
4
DOORS CLOSING COMPLETELY? 5
ENSURE DOORS ARE CLOSING COMPLETELY. IS SOMETHING
BLOCKING THE DOOR(S) FROM CLOSING. FOOD ITEMS? ICE
BUCKET? CRISPER? SHELVES? ETC.
TODAYS ENERGY EFFICIENT COMPRESSOR AND FANS MAY CAUSE
YOUR REFRIGERATOR TO RUN LONGER THAN YOUR OLD ONE.
NEW UNITS ARE DESIGNED TO AUTOMATICALLY MAINTAIN PROPER TEMPERATURES IN MOST AMBIENT
CONDITIONS AND MAY RUN 80% OF THE TIME, DEPENDING UPON USAGE AND TEMPERATURES.
TEMPERATURE OKAY? 6
IF THE TEMPERATURE IN THE REFRIGERATOR AND FREEZER IS
OKAY, THEN THE UNIT IS OPERATING NORMAL.
MOTOR/FAN RUNS TOO MUCH
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YES
NO
YES
NO
YES
NO
YES
NO
YES
NO
YES
MORE DRY
CONTROL(S) IN OFF POSITION?
LIGHT WORKING? 1
2
IF THE REFRIGERATOR IS GETTING POWER, THE REFRIGERATOR
LIGHT SHOULD COME ON WHEN THE DOOR IS OPENED.
SET THE REFRIGERATOR AND FREEZER TEMPERATURE CONTROLS
TO MID SETTINGS.
WAS THE UNIT WORKING? 3
THE REFRIGERATOR MAY BE IN A DEFROST MODE. THE
REFRIGERATOR WILL NORMALLY GO INTO DEFROST ONCE OR
TWICE A DAY TO CLEAR FROST BUILD-UP ON THE COOLING COILS.
MAKE SURE REFRIGERATOR IS PLUGGED INTO A 3-PRONG GROUNDED OUTLET.
CHECK OUTLET. DOES ANYTHING WORK USING THAT OUTLET?
CIRCUIT BREAKER TRIPPED? RESET BREAKER OR REPLACE FUSE.
IF PROBLEM IS RESOLVED, ALLOW 24 HOURS FOR THE REFRIGERATOR TO COOL
COMPLETELY BEFORE ADJUSTING CONTROLS FROM MID SETTING.
UNIT WILL NOT OPERATE
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THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
NO
YES
YES
NO
YES
DOORS CLOSING COMPLETELY?
DOOR GASKET SEALING?
1
2
IF THE DOOR IS NOT CLOSED, EXCESS MOISTURE CAN ENTER THE
REFRIGERATOR. ENSURE DOORS ARE CLOSING COMPLETELY. IS
SOMETHING BLOCKING THE DOOR(S) FROM CLOSING. FOOD
ITEMS? ICE BUCKET? CRISPER? SHELVES? ETC.
IF THE DOOR DOES NOT SEAL CORRECTLY, EXCESS MOISTURE
CAN ENTER THE REFRIGERATOR. IF THE GASKET IS NOT
SEALING CORRECTLY, SCHEDULE A SERVICE CALL FOR REPAIR.
IS THE BACK PANEL IN PLACE? 3
ENSURE THE BACK PANEL IS ATTACHED AS SHOWN IN THE
ILLUSTRATION BELOW. THE BACK PANEL HELPS ASSURE AIR IS
BLOWN OVER THE DRAIN PAN TO ASSIST IN THE EVAPORATION
PROCESS. WITHOUT THE BACK PANEL, THE EVAPORATION OF
THE WATER IN THE DRAIN PAN WILL TAKE LONGER.
IT IS NORMAL FOR WATER TO BE IN THE DRAIN PAN BEHIND THE BASE GRILLE. THIS WATER COLLECTS
DURING THE DEFROST CYCLE, AND WILL EVAPORATE OVER TIME. WHEN IT IS HUMID, EXPECT THAT
THE WATER IN THE DEFROST PAN WILL TAKE LONGER TO EVAPORATE.
DEFROST DRAIN PAN OVERFILLS
MAIN
MENU
BACK
PANEL
CHECK: BE SURE THE DRAIN PAN IS SITTING FLAT (AND NOT AT
AN ANGLE). TO VIEW THE DRAIN PAN, REMOVE THE BASE GRILLE.
SIDE-BY-SIDE MODELS: IF AN IN-THE-GRILLE
FILTER IS PRESENT, THE DRAIN PAN MAY NOT BE
REMOVABLE FROM THE FRONT OF THE PRODUCT.
THIS SOLVED MY PROBLEM!
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STILL HAVING PROBLEMS...
YES
NO
YES
NO
NO