GLOBALISASI DAN AKIBATNYA TERHADAP KEGIATAN

SEKTOR JASA

Oleh: Prof. Dr. Drodjatun Kuntjorojakti
















































































Services:
1. Experimental and intangible/invisible
2. Simultaneous (real time, face-to-face
delivery)
3. Location specific
4. Cannot be stored
!
Add value to other processes
Adding intelligent value
!
Without services there could
be no functioning economy!
Centrality in any economy
Inbound flow Outbound flow
!
Services account of BOP
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Services
"
Most dynamic
Sector !
A. Traded Services B. Facilitative services
1. Trade
Consumer
2. Trade
Business
1. Facilitational
Logistic
2. Facilitational
Support
Example :
Tourism
health
Example :
Legal
financial
Example :
transporta
tion
Example :
Banking
trade
! !
Accounting
(Profesional
Services)
!
Technology intensive
Knowledge intensive
# Skills
# expertise

Increasingly exposed to international dimension
Capacity
Efficiency
Competitive
s.t. technological and social innovation !
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Accounting
Like :
# Advertising
# Consulting
# Computer services
Professional services

Accounting, auditing, tax related management consulting
Include:
# Computer system for business transaction processing
# Provision of information to management
!
Rely heavily on
# Skill
# talent
Of key individuals and rain makers
!
1. HRD problem
2. Ideas processes combined with technology + remote delivery
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Trend perubahan jangka panjang, abad ke-21:
Globalisasi
" "" " intensifikasi daripada interdependencies
" saling ketergantungan di antara:
# Ekonomi
# Industri
# Perusahaan




Menuju ke: keterbukaan (global openness)

!













!

Paradigma shift !
Indikator makro :


! !! ! % %% %
ketergantungan ekonomi kepada:
# International trade meningkat
# International finance
meningkat
# International ervices
meningkat
Dimungkinkan
karena ekonomi
dunia menjadi :
# Bonderless
# Tidak
tergantung
waktu
(via telecom,
wireless,
paperless)
X + M
Y
Paradigma shift
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Triple T Revolution

& Transportation " role of distance !
" transportation cost " location decline!
& Telekom " time !
" telecom cost
& Travel " global awareness %
" travel cost
%
Awareness of
changes
# Challenges
# Threats
# dangers
Alternatives
opportunities
choices
4a






"
Choices of :
# Goods
# Services
# Money (currency)
# Capital
# Information
knowledge know-
how technology
Semakin
banyak
jumlah dan
variasinya
at all levels
of
economics
and social
activiteies
User
Consumer
loyalty !
4b














































& Penyebab Globalisasi
! !! !
" Triple T Revolution
T1 Transportation " containerisation,
' '' ' Trucks, train, ships, cargo plane, air and seaports, software dev.
& && & Global door-to-door, multi modal through-freight system

T2 Telecomunication " "" " digitalisation
' '' ' stelite, optic fibre, computer
& global person-to-person, integrated services digital network (ISDN)

T3 Travel/tourism " "" " mass travel,
' jumbo jets, aiports
& long haul direct mass travel




& Transportation / freihgt cost turun
& Communication / information cost turun
& Travel cost turun
& Globalisasi " mega competition
!
"prices turun (world inflation turun) " profit margin turun
!
" requirement meningkat for :
productivity
efficiency
delivery " just in time (JIT/Kanban)
quality " total quality control (kaizen TQC), TQM
" zero deffect




% %

(
Mobilization of
resources and
factors JIT
Processing
(TQC, TQM) ZD
Output delivery
LAKU KERAS
DANA
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& Megacompetition

Menuntut perusahaan untuk sadar lingkungan
o Operational
o Industrial
o External

!




!

Menuntut :
Informatin intensive
Knowledge intensive
activities
Menuntut motivasi
& partisipasi manpower (workers and managers) yang committed
to : deliver the best, customised, on time Every time!
at : competitive price " Anywhere
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Globalisasi
!




!








!
California style of life
spending behaviour
Pendorong baru strata menengah
(bukan middle class)
information haves
& Basisnya:
Profesionalisme
Urban area
Modern sectors
Close interface between:
- business
- academia
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