Professional Documents
Culture Documents
ΙΔΕΚΕ - Χρήση Νέων Τεχνολογιών Στις Επιχειρήσεις
ΙΔΕΚΕ - Χρήση Νέων Τεχνολογιών Στις Επιχειρήσεις
1
/
, , .............................................1
......................................................................................................................2
1.1 ......................................................................................2
1.2 .............................................................................4
...............................................................................4
..................................................................................6
...................................................................................8
.................................................................................9
1.3 ......................................................9
.....................................................................................................9
(Hardware).............................................................................11
...................................................................13
1.4 ........................................................................14
.........................................................................14
..............................................14
..............................................................15
.........................................................................................................18
...........................................................................................21
2
Internet
, , ...........................................23
....................................................................................................................24
2.1 Internet...............................................24
2.2 ..........................................................................25
.......................................26
2.3 (Hardware) & (Software) ...............29
2.4
..............31
2.4.1. ......................................................................................32
2.4.2. ...............................................34
2.4.3. ...................................................................................35
2.4.4. ........................................................................................................37
2.4.5. .......................................................................................37
.........................................................................................................40
...........................................................................................46
3
Internet - WWW.
, , ...........................................47
3.1 (Internet).........................................................48
Internet ..............................................................................................48
Internet...........................................................................49
Server Clients ( - ) .........................................................51
.........................................................................................................51
Internet.................................................................................52
Internet...................................................................................52
DNS................................................................................53
Internet ............................................54
Internet.................................................................54
3.2 (World-Wide Web) .........................................54
o ............................................................................55
3.3 ......................57
.........................................................................................................59
...........................................................................................62
4
Internet Explorer & Mozilla Firefox
, , ...........................................63
....................................................................................................................64
4.1 Internet Explorer.................................................................................64
4.2 Mozilla Firefox.....................................................................................77
.........................................................................................................91
...........................................................................................94
5
Outlook Express & Microsoft Office Outlook
, , ...........................................95
5.1 ........................................96
e-mail..............................................................96
(e-mail address) .............................................................96
e-mail ........................................................................97
5.2 Outlook Express ............................................................99
...........................................................................102
........................................................................................104
............................................................................................104
...............................................................................................105
.......................................................................................106
........................................................................................106
...........................................................................................107
ii
.................................................................................108
Outlook Express.............................................................................109
Outlook Express ...........................................................................109
5.3 Microsoft Outlook Office............................................119
...........................................................................112
........................................................................................115
............................................................................................115
...............................................................................................116
.......................................................................................116
........................................................................................117
...........................................................................................117
.................................................................................118
Microsoft Office Outlook ..............................................................119
Microsoft Office Outlook.............................................................119
.......................................................................................................120
.........................................................................................123
6
Internet
, , .........................................125
..................................................................................................................126
6.1 Internet .....................................................126
....................................................................................................127
.......................................................................................127
6.2 .................................................................................128
6.3 ...................................................133
.......................................................................................................135
.........................................................................................138
7
, , .........................................139
..................................................................................................................140
7.1 ....................................................................140
.........................................140
Google............................................................................141
Yahoo! ...........................................................................141
7.2 Google .......142
7.3 .............144
7.4 ..................147
.......................................................................................................148
.........................................................................................150
iii
8
E- (Electronic Commerce)
, , .........................................151
8.1 ..............................................152
8.2 ........154
(EDI - Electronic Data Interchange) ......154
..........................................................................................154
(WWW) ................................................................................155
................................................156
.......................................................................................158
..............................................................................................160
8.3 ......................160
8.4 ..........163
8.5 ..............................169
(e-shop)............................................................................169
(e-procurement) ..........................................................170
(e-auction)................................................................170
(e-mall)............................................................171
(Third Party Marketplaces) ............................................172
(Virtual Communities) ....................................................173
(Value Chain Provider)............................................173
(Value Chain Integrator)................173
(Collaboration Platforms) ........................................174
, (InfoBrockerage,
TrustServices) .....................................................................................................174
.......................................................................................................175
.........................................................................................180
9
, , .........................................181
..................................................................................................................182
9.1 ().............183
9.2
(TAXISnet) ......................................................................................188
9.3 .....................................192
..............................................................................193
.............................................................................193
.......................................................................................193
........................................................194
........................................................195
9.4
().......................195
iv
9.5
.................................................................................197
.... ( ) .........................197
... ( ) ..........................................................198
..................................199
.......................................................................................................200
.........................................................................................202
10
, , .........................................203
10.1 :
management ...................................................................................204
10.2
.................................................207
10.3
..................................................................209
10.4 ,
............................................................................................212
........................................................................................................215
...........................................................................................218
11
, , .........................................219
..................................................................................................................220
11.1 .............................................220
.......................................................................................................224
.........................................................................................227
1
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-
/, , LAN- MAN-WAN, Peer to Peer, Client-Server, Switch, Router, Hub, Lan Card,
,
.
.
.
(.. ), .
.
(Lan) ( 1.1) , . , (..
).
1.1 (Lan)
1.1
, . , ,
. ,
, , , .
(Resource Sharing) ,
, ' ,
(resource) . ' , ,
2
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.
(high reliability) . , , , ' ,
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(CPU) , ,
, .
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.
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(mainframes, ) .
,
, , (File Servers). (clients), - (Client-Server Model) ( 1.2). ,
.
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.
1.2 -
(scalability), , , ,
. (mainframes),
, , . -, .
,
.
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online , ,
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1.2
.
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/, , :
(Local Area Networks - LAN). ( 1.3),
. ,
(.. ) .
1.3 - LAN
1.4 MAN
1.12
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. bit , .
WAN , , , , .
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(gateway). , . . (Internet)
, .
1.5 - VAN
/, , :
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1.6
1.7
1.8
1.9
/, , :
1.10 - Client-Server
- P2P). ( 1.11)
(server) . .
.
(. Napster, Kazaa, Azureus, E-donkey,.).
1.11 Peer-to-Peer
/, , :
. , /
, .. , .
. / ,
.
1.3
, . (Hardware).
,
. , .
:
1.13 RJ-45
1.14
. ( 1.15)
, , ,
, . , (Cable TV) .
10Mbps.
1.15
o . , .
.
o . ,
.
o . , , ,
.
.
2,5 Gbps, UTP.
1.16
(Hardware)
, , (Lan
Card) ( 1.17), .
1.17 . [: , : ]
11
1.18 - Hub
(Bridge) ( 1.19).
, .
1.19 - Bridge
(Switch) (
1.20).
.
. ,
, .
1.20 - Switch
,
(Router) ( 1.21). , 12
, . ,
. .
.
1.21 - Router
, ,
. :
13
1.4
. ,
(). .
1800 .
,
,
.
, .
2000
.
Internet .
(. , ..) )
.
( ).
.
,
.
, :
,
.
(Service Level Agreement - SLA).
14
.
(, , .) ,
. (6) ( 1-6) ( 7).
.
PoP . "" ( 1.22).
1.22
( 1800)
(6 ). ( ,
)
, . . 1800 . O
, (POPs ) .
( 1.23).
80 .
15
1.23
POPs ,
, ( 1.24).
.
6
.
1.24
5 (2 1 1 1 )
.
( 1.25).
6 1800 .
16
1.25
6
5 ( )
80 PoPs ( )
1800 ( )
17
1
.
;
.
.
:
. ,
:
UTP ( )
UTP 1 /
UTP 2 /
/
- :
Windows.
Windows:
1. click (My Network Places) (Properties).
2. , (Start) (Settings) (Control Panel) (Network
Connections).
3. ( ) click (Local Area Connection) (Properties).
4. click (Internet Protocol (TCP/IP)),
(Properties) ( ).
5. (Use the following IP address)
6. IP (IP address),
. 192.168.100.1
1 0 - 255.
18
( ),
(Shared). (.
Giatros).
1. click Giatros (Properties).
2. (Sharing) (Network sharing and security) (Share this folder on the network). (Share name) .
3. Giatros, (Allow network user to change my files).
4. ok.
19
2
,
/ , .
3
.
4
,
.
5
.
; .
6
.
.
20
1)
:
)
)
)
:
)
)
)
2)
.
Peer-to-Peer
Client/Server
3) .
.
.
. . ..
.
, . ..
21
22
2
Internet
O :
Internet.
i Internet.
Internet.
Internet.
.
Internet, i Internet, Internet, Internet.
-
Internet, , ISP - , PSTN, ISDN, DSL, Modem, firewall, antivirus,VPN, WIFI, Modem-Router.
23
. ,
. ,
. -
Internet.
Internet () ,
.
, ,
. .
,
. , . , , . , , , .
.
2.1 Internet
Open System Interconnection.
(Open System),
, .
,
.
, OSI (Open System
Interconnection).
OSI .
OSI (application)
(network access).
2.1, Internet
ISP (Internet Service Provider - ), . ISP
,
. .
24
2.1 Internet
2.2
2. ISP.
2.2 To
Internet , ISP. , , ISP .
, , ,
,
. .
25
, :
.
.
, :
o PSTN (Dial-Up PSTN) ( 2.3).
,
. (Public
Switched Telephone Network PSTN). Dial-Up PSTN
, 56 kbps, . /
(modem) , . , .
(). ISP
,
.
2.3 PSTN
26
,
.
PSTN.
ISDN 64 kbps 128 kbps,
. ,
. ,
. ISDN, . ISDN , . ,
.
2.4 ISDN
o DSL.
(Digital Subscriber Line). DSL ,
, . DSL
Mbps.
DSL (DSL Access Module
DSLAM) DSL, 2.5.
DSL,
. (, ,
27
), .
2.5 DSL
o . , , ,
.
.
.
. .
, :
o WiFi. WiFi
. , (Access Point - AP)
( 2.6). , , /, Access Point.
2.6 WiFi
28
o . .
.
,
. 2.7
.
2.7
29
30
DSL,
Modem-Router ( 2.11), Modem-Router
, , .
. Windows, Linux.
2.4
.
,
. , ,
, Internet
.
Internet (Software) .
(..
, .) .
Internet. Internet,
.
. , ,
, ,
. Internet . , '
(e-mail), (newsgroups), -
31
2.4.1
Internet,
. ,
, . ,
,
, . ,
. , , o
,
. ,
, . ,
.
H ,
. ,
. :
H .
H
.
H (segmentation) .
H .
, .
,
. .
32
, . , , , . . .
, . Internet
. VPN.
VPN ( 2.12)
,
. VPN
WAN Frame Relay/ATM
. VPN WAN
, ,
. VPN
: Internet, IP backbones
Frame Relay ATM . VPN
WAN
.
2.12 VPN
VPN :
. remote access VPNs ,
WAN
.
33
T VPN . :
.
, backbone
.
Internet. VPN WAN ,
, , .
.
WAN WAN
.
.
IP backbone
ATM,
.
2.4.2
Internet
, . , , , .
,
Internet :
34
()
, () ()
, .
,
,
.
,
(
,
25
..
2.4.3
. . .
:
;
;
;
:
35
36
:
.
- ,
.
:
. ,
, , .
: -. , .
:
. , -.
: .
.
.
:
. , . ,
,
.
: .
, , .
2.4.4
Internet (.. ) Internet (ISP) (.. Internet).
Internet /
, .
Dial
up (PSTN/ISDN)
DSL
Internet
Internet
(PSTN/ISDN)
Internet (-
)
-
Internet ( )
DSL
ISP
2.13 Internet
2.4.5
, , ,
, . , Internet , , .
. ,
,
,
.
, :
.
hacking.
37
. .
, .
. ,
, 2% . 5%
, .
.
. ,
. ,
. ,
, . , .
(antivirus)
.
.
38
Internet, :
Internet
Firewall.
firewalls,
.
firewalls .
Internet / (.. ).
.
- .
(updates) , .
.
firewall .
.
service .
.
.
. .
Antivirus
. ,
(Updates) Antivirus .
39
1
Internet PSTN.
.
:
Internet, PSTN, modem
, (. Windows), Username
Password. Username Internet.
Internet Windows, :
1. My Network Places , click Properties.
2. , Create a
new connection.
3. Next.
4. Connect to the network at my workplace
Next.
5. Dial-up connection Next.
6. .
. Tellas Next.
7. Internet.
. 8015005000
Next.
8. Add a shortcut to this connection to my desktop Finish.
9. Internet.
Username Password .
10. click .
11. Username tellas password free Call.
12. Internet Tellas ( Username
password ,
tellas. ).
40
2.14 PSTN
41
DSL
2
1, ISDN.
:
Internet ISDN,
, PSTN.
Username Password .
3
1, DSL.
:
Internet, DSL, Modem-Router,
(. Windows), ModemRouter, Username Password. Username
Internet.
Modem-Router
Modem-Router .
Forthnet Modem-Router USRobotics 9112.
1. Browser . Internet Explorer, :
192.168.2.1 Enter.
2. prompt Password LOGIN.
3. Wizard Setup Next .
4. password router , password. Next.
5. , Greece
Forthnet (PPPoE).
6. :
VPI/VCI: 8 / 35
Encapsulation: LLC
42
User ID:
user.pop.forthnet.gr@forthnet.gr
user : username , .. george, nick .
pop: (point of presence), .. , .
Password: Forthnet.
Next.
7. .
Finish .
8. modem Internet.
43
4
Internet, ; .
44
5
,
Internet; .
6
Internet; .
45
1. ISP;
2. PSTN ;
3. .
4. ;
5. Internet
DSL;
6. DSL ;
7. Internet WIFI; [ ]
8. To Modem PSTN . [ ]
9. VPN;
10. Internet;
46
3
Internet - WWW.
Internet World Wide Web.
O :
Internet.
(World Wide Web).
Internet.
Internet .
-
, , , IP, DNS, , ,
Internet, Web, Server, Client, .
47
3.1 To (Internet)
(Internet)
(Browsers). Internet
, . Internet
.
, , , , ,
. . (Net) (Cyberspace).
Internet
60 , (. )
.
.
1968 (ARPA) 4 USLA UCSB, Utah
Stanford. Bolt Beranek & Newman ARPANET (1969).
.
,
( )
, .
1980 Internet,
, , ,
( )
, .
48
Internet
/
. :
(LAN - Local Area Network)
(WAN - Widw Area Network)
(LAN) /
.
/ , (WAN). / , . /
. Internet .
/ Internet .
/ Internet , , . . / Internet
49
,
.
( ,
).
(backbone). Internet,
Backbone .
. backbone
2 bps.
backbone 64 Kbps.
, , . , ..,
/ .
3.1 - Backbone
50
Server Clients ( - )
Internet
Servers () Clients (). Server . Client
. . client server
.
Client - Server Client Server
, .
Client Server .
Server,
Client. , , Server,
, Client. Client
, . Server Client, .
,
. Server ,
.
- .
-
. .
- , , .
, , .
. . ,
,
.
.
.
, , . -
51
,
, .
Internet
.
,
. Internet
: (Network Protocol) , (Transport
Protocol) ,
(Application Protocol) . Internet
Internet (Internet protocol - IP ). Internet ,
.
Internet (IP)
(Packets) , , byte . Internet, .
Internet ,
(Transport Protocol) , , .
Internet :
(Transmission Control Protocol - TCP) (User Datagram Protocol).
Internet (IP) (TCP) , TCP/IP. ,
TCP/IP , CP/IP Macintosh PC ,
. TCP/IP Internet.
,
. Internet. E- mail, Telnet, FTP, Archie, Usenet,
Gopher, World Wide Web .
52
Internet
Internet (IP), . Internet . IP Internet .
Internet 32 bit. ,
Internet :
147.52.212.20
bit. 32 IP . , .
DNS
IP
Internet ,
( ) IP. IP 147.52.212.20 , rea (
).
,
.
.
(Domain Name System - DNS). (Domain) . (
). (Host Name)
,
.
.
( Full Qualified Domain Name - FQDN) . FQDN , .
.. rea.edu.physics.uch.gr
.
53
Internet
Internet , :
Internet
Web server: WWW- World Wide Web.
Mail server: .
FTP server: .
CHAT server: .
NEWS server: .
PROXY server:
3.2 O
World Wide Web ( ) WWW Web
Internet.
(Hypertext). . (
) , .
. .
( ) , .
54
. .
(Hyperlinks).
, Web
Internet.
,
(Web pages) (Links). , , , , videos .
Web Internet .
Internet Web,
. Web , , , Internet. Internet .
(ardware)
(Packets). , . Internet
.
Internet: , , .
Internet. (electronic mail e-mail) Web. Web e-mail Internet.
Web ,
, Internet. Web Internet. Web Internet .
o
. Vannevar Bush '40
"As we may think" .
memex. "memex"
. . Bush .
Web, , ,
'80, CERN . ( CERN
55
.)
Web , Tim Berners-Lee
Robert Caillau. CERN, 1989 (Interlinked Information System)
CERN ,
. TeX PostScript
. SGML
(Standard Generalized Markup Language). Tim Berners-Lee
. (links)
.
links , , .
,
, , ,
. HTML (Hypertext
Markup Language), SGML,
http (Hypertext Transfer Protocol), Web. Web.
1991 Web CERN mailing list www-talk. Lee Cailliau
Web .
() Web.
Mosaic
. Mosaic .
Web
. HTML
, , , ,
multimedia, scripting languages,
JavaScript, Visual Basic Script, php, asp,
html, ' Hypertext Embedded Scripting Languages (HESL),
,
.
, . HESL (dynamic content),
56
, . . - (keywords) ,
(links) ,
- . ,
, .
3.3
Internet, . , :
.
o http://www.ntua.gr/weather/. France Meteo,
.
o http://weatheronline.co.uk.
, , , , .
.
,
, .
o http://www.ananova.com
o http://www.in.gr
o http://www.bbc.co.uk/greek/
.
o http://hollis.harvard.edu.
Harvard
Telnet.
o http://www. utexas. edu. ,
.
o http://www.lib.auth.gr/portal. , .
.
o http://www.icom.org/vlmp/. Virtual museums
.
.
o http://www.evrytan.gr/Links0/Encyklopaidies_4.htm.
, .
57
o http://el.wikipedia.org.
.
,
.
.
o http://www.asteric.org. , , , , ,
, .
.
o http://www.amazon.com. .
o http://www.livanis.gr. .
.
o http://www.krev.com.
, Interactive Physics Modelus.
o http://users.sch.gr/pbazanos/edusoft/index.htm. ,
..
o http://odysseia.cti.gr/seirines/archive.htm. .
o http://www.keypress.com. . (demo)
' .
o http://ekped.gr/.
.
58
1
.
:
1. Internet Explorer.
2. ,
http://weatheronline.co.uk.
3. , City or Postcode
Athens.
4. Athens ,
. Greece Go.
5.
. , ,
.
3.2 weatheronline.co.uk
2
Google .
:
1. Internet Explorer.
2. ,
http://www.google.com .
59
3. : Google
. Google
( ), .
4. com gr.
.de
5. ,
Enter.
6. ,
Google .
7. . Internet,
Enter.
8. - click , .
9. . Internet
http://el.wikipedia.org.
3.3 Google
Internet
-;
,
.
60
,
. Google, -,
.
61
1. Internet;
2. To Internet ; [ ]
3. Internet ; [ ]
4. _________.
[. E-mail, . FTP, . WWW, . Telnet]
5. (World-Wide Web);
6. Internet (Web);
7. Server Client;
8. Internet, (Address), ; [ ]
9. Telnet;
10. Internet, ___________.
62
4
Internet Explorer &
Mozilla Firefox
Internet Explorer Mozilla Firefox.
O :
Internet Explorer Mozilla Firefox.
Internet Explorer Mozilla Firefox.
(bookmarks).
.
.
Internet Explorer
Mozilla Firefox.
Internet Explorer Mozilla Firefox.
Internet Explorer
Mozilla Firefox,
() internet.
-
, , Home Page, , , , , , , .
63
Internet Explorer Mozilla Firefox (Web Browsers). ,
Internet ().
(Windows, Linux, Mac, .). Internet Explorer
Windows, Firefox . Firefox Internet
.
Netscape, Opera, ..
2
1. .
2. (mouse) .
3.
Internet Explorer.
64
3
1. click Internet Explorer ,
.
(URL), (Address) ( 4.4).
Google, , www.google.gr enter . Internet Explorer .
(Title Bar),
( 4.2).
(, , ).
65
(Menu Bar)
( 4.3).
click .
(Toolbar) ( 4.3 ).
toolbar
Internet Explorer. Toolbar.
(Back)
(Forward)
(Stop)
(Refresh)
(Home)
(Search)
(Favorites)
(History)
(Mail)
mail .
(Print)
(Address Bar)
( 4.4). ,
(. www.google.gr).
66
( 4.5). , ,
.
Internet
Explorer. browser.
Internet Explorer,
(File) click
(Save as) ( 4.7).
(directory)
( 4.8). (File ) , click
(Open)
Ctrl+O ( 4.9).
67
4.7
4.8
68
4.9
, (. , .).
.
Internet Explorer.
, mouse . click
(Copy) ( 4.10) Ctrl+C.
(Paste)
Ctrl+V, .
4.11
69
browser, click
, (Save Picture As) ( 4.12).
. click (Set as
Background) ( 4.13).
4.12
4.13
70
Internet Explorer
, . , . . (Favorites)
(Add to favorites) ( 4.14),
ok ( 4.15).
- .( 4.16)
4.14
4.15
4.16
71
, (File)
(Print) ( 4.17) Ctrl+P.
.
(Print Preview) ( 4.17)
, ( 4.18).
4.17
4.18
,
. (History). , (View)
Explorer (Explorer Bar) (History). .
.
, (Edit) 72
4.19
Internet Explorer
. Internet Explorer, (Tools) click Internet (Internet Options) ( 4.20).
(Tabs) ( (General), (Security), (Privacy), .)
( 4.21). . (General)
(Address) ,
browser (Address) (.. www.google.gr). ,
(Use Blank) 4.21.
Internet (Temporary Internet Files)
Cookies (Delete
Cookies) (Delete Files). Cookies Web , .
Files
Internet Explorer, (Temporary Internet Files)
Windows , Cookies Files,
.
Cookies (Delete Cookies) (Delete Files) ( 4.21)
ok.
73
4.20 Internet
Internet Explorer
. (History).
(Clear History) ( 4.21).
(Security) Internet
Explorer.
Internet, intranet (Local intranet), (Trusted sites), (Restricted sites) ( 4.22).
74
(Advanced) ( 4.23)
Internet Explorer , . .. Internet Explorer ,
(Show Pictures) ( 4.23).
browser ,
. ( 4.24).
4.23
75
4.24
Internet Explorer
, . (Help)
(Contents and Index) ( 4.25).
(Search) (Index).
(Contents)
( 4.26).
76
77
3
1. click Mozilla Firefox ,
.
Mozilla Firefox
4.27. (Home Page) browser .
Mozilla Firefox .
(URL), (Address) ( 4.4).
Google, , www.google.gr enter . Mozilla Firefox .
(Title Bar),
( 4.2).
(, , ).
(Menu Bar)
( 4.29).
click .
78
(Toolbar),
(Address Bar) (Search Engine Bar), ( 4.30 ). Internet
Explorer.
.
. Toolbar ( 4.31),
Mozilla Firefox.
Toolbar.
(Back)
(Forward)
(Refresh)
(Stop)
(Home)
79
4.34
( 4.35). ,
.
80
Mozilla
Firefox. browser.
Mozilla Firefox, (File) click
(Save Page As) ( 4.37)
Ctrl+S.
(directory)
( 4.38).
, click (Open) Ctrl+O ( 4.39).
4.37
4.38
81
4.39
, (. , .).
.
Mozilla Firefox.
, mouse . click
(Copy) ( 4.40) Ctrl+C.
(Paste)
Ctrl+V, .
4.40
82
browser, click
, (Save Image As) ( 4.41).
. click (Set as
Background) ( 4.42).
4.41
4.42
83
Mozilla Firefox , .
, .
. (Bookmarks)
(Bookmark this Page) ( 4.43),
ok ( 4.44).
- . ( 4.45)
4.43
4.44
4.45
84
, (File)
(Print) ( 4.46) Ctrl+P.
.
(Print Preview) ( 4.46)
( 4.47).
4.46
4.47
,
. (History). , (History) (Show in Sidebar).
. .
85
4.48
Mozilla Firefox
. Mozilla Firefox,
(Tools) click (Options) ( 4.49).
(Tabs) ( (Main), (Tabs), (Content), .) ( 4.50).
. (Main) (Startup)
, browser
(Address) (..
www.google.gr). , Firefox (When Firefox starts) ( 4.50)
(Show a blank page), 4.51.
4.49 Internet
86
4.51
87
4.52
4.53 Cookies
88
.
.
(File) (New
Tab) ( 4.57).
4.56 Firefox
4.57
1
, http://www.ypepth.gr .
:
Internet Explorer, http://www.ypepth.gr. <Enter>.
2. (Home Page)
. ( )
.
1.
2
http://www.ntua.gr
.
:
1. , www.ntua.gr
<Enter>. , click
& .
2. ,
.
click .
3. Word , click mouse .
3
http://www.auth.gr .
91
:
1. , www.ntua.gr
<Enter>.
2. , click
3.
( 1).
4. ,
<Enter>.
4
Mozilla Firefox , . , .
: http://ww.livanis.gr
http://portal.tee.gr
http://www.minenv.gr
http://www.ypes.gr
92
:
1. , http://ww.livanis.gr <Enter>.
2. , :,
. :
.
, click
: . <Enter>.
3. .
4. ,
click .
5. .
6. , . (
.
.)
5
http://www.auth.gr .
:
1. , www.ntua.gr
<Enter>.
2. , <> <>.
6
Internet Explorer Mozilla
Firefox, .
.
93
1. (rowsers);
2. (Link) ;
3. _________ .
[. , . , . RAM, . ]
4. ; [ ]
5. (Home Page);
6. ; (Internet Explorer Mozilla Firefox).
7. ,
; [ ]
8. ; [ ]
9. Mozilla Firefox ______
[. , . , . ]
10.
_____________________________ . (Internet Explorer Mozilla Firefox).
11. ;
12. ,
________________________________.
13. Browser www.google.gr ;
14. Internet. [ ]
94
5
Outlook Express &
Microsoft Office Outlook
Outlook Express Microsoft Office Outlook.
O :
Outlook Express Microsoft Office
Outlook.
Outlook Express Microsoft Office Outlook.
.
.
.
-
E-mail, , , , , , ,
.
95
5.1
Internet, .
. . , , , , video,
, .
Electronic Mail e-mail.
,
. Internet, ,
,
. ,
, . , .
e-mail, , notebook ....
e-mail
, :
1. , .
2. web- e-mail .
(e-mail address)
Internet,
@. e-mail, . Internet:
anestis@forthnet.gr
: anestis
: @
: forthnet.gr
96
.gr
(Greece)
.uk
(United Kingdom)
.de
(Germany)
.fr
(France)
.com
(Commercial)
.gov
(Government)
.edu
(Education)
.rg
(Organization)
e-mail
, , (email account)
:
-mail server, .. ,
' e-mail
.
-mail ISP, ( )
(Internet Service Provider, ISP) , , ISP.
Web mail,
Internet ( ..
Hotmail) server .
e-mail .
. ( , , , , ..) ( ) . .
. e-mail.
, Outlook ( Microsoft Office), Outlook Express ( Windows), Eudora ( ) Netscape Messenger ( browser Netscape Communicator).
POP 3, IMAP, SMTP
: Internet ISP , .
server (
server). , .
Outlook Express, Eudora Netscape Messenger . , . Outlook, . Outlook
, , , ,
Microsoft Office Internet Explorer
,
. Outlook
.
Outlook Express Microsoft Office Outlook.
. , Outlook Express Outlook,
.
98
2
1. click Outlook Express , .
3
1. .
2. (mouse) .
3. Outlook Express.
99
Outlook Express
5.1.
(Title Bar),
( 5.2). (, , ).
(Menu Bar)
( 5.3).
click .
(Toolbar) ( 5.4 ).
toolbar
Internet Explorer. Toolbar.
100
. , , .
, ,
-.
, -
,
: .:
.
, , .
, ,
.
,
, ,
mail server.
. ,
.
, , .
, , .
101
Outlook Express, e-mail. ,
(Tools) (Accounts) (
5.6). ( 5.7). (Mail), (Add) (Mail).
( 5.8). (Next) ( 5.8) (..
Chris@forthnet.gr). ( 5.8)( (Protocol), (Incoming mail server), (Outgoing mail
server), .). .
( 5.8),
102
.
(Finish). (Close). (
Forthnet).
103
Outlook Express:
1. (Create Mail) .
2. (To) , (;).
3. . (Cc) .
4. (Subject), .
.
5. , (Insert)
(Text from File).
,
.
, (Spelling) .
6. ,
(Send)
(File) (Send Message) Alt+S.
5.9
,
. ( word, , , .). , , (Attach) -
104
(Insert)
(Text from File) ( 5.10).
.
. , , (Attach), ,
( 5.9).
5.10
, /
(Send/Receive)
(Tools) (Send and Receive) (Receive All) (
5.11).
(Inbox).
. ( 5.5).
, .
5.11
105
,
, (Forward)
.
(Message) (Forward)
Ctrl+F ( 5.12).
(Send).
5.12
,
, (Replay) . .
(Message)
(Replay to sender) Ctrl+R ( 5.13). , (Send).
5.13
106
. , , ,
, , , .
. , .
click (Addresses) (Tools)
(Address Book) Ctrl+Shift+B ( 5.14).
5.14
,
:
1
(Inbox),
,
,
(Add Sender to Address Book) ( 5.15).
5.15
107
2
(Address Book), (New) .
(New Contact). (Properties) ( 5.16),
.
5.16
(Tools) (Options). (Signatures) ( 5.17). click (New) (Edit Signature). (File)
HTML . (Add signatures to all outgoing messages).
5.17
108
Outlook Express
Outlook Express
, . (Help)
(Contents and Index) ( 5.18).
(Search) (Index).
(Contents)
( 4.26).
Outlook Express
Internet Explorer (File) (Exit).
.
2
1. click Microsoft Office Outlook , .
109
3
1. .
2. (mouse) .
3. (mouse) Microsoft Office.
1. Microsoft Office Outlook.
110
(Title Bar),
( 5.20).
(, , ).
(Menu Bar)
( 5.21).
click .
.
(Toolbar) ( 5.22 ).
toolbar
Microsoft Office Outlook.
Toolbar.
. , .
, ,
-.
, -
,
: .:
.
, , .
, ,
.
,
, ,
mail server.
111
. , , .
, , .
Microsoft Office Outlook,
e-mail. , (Tools) (E-mail Accounts) ( 5.24). 112
.
POP3 ( 5.25).
, (.. Chris@forthnet.gr)
( 5.25) ( (Incoming mail server), (Outgoing
mail server), .). .
(Next) ( 5.25)
(Finish). ( Forthnet).
113
114
Microsoft Office Outlook:
1. (New) (Mail Message)
.
2. (To)
, (;).
3. . (Cc)
.
4. (Subject), .
.
5.
, (Insert) (File).
, . ,
(Tools) (Spelling and
Grammar) .
6. ,
(Send) .
5.26
,
. ( word, , , .). , , me -
115
5.27
, /
(Send/Receive)
(Tools) / (Send/Receive)
(Send/Receive All) ( 5.28).
(Inbox).
. ( 5.23).
, .
5.28
,
, (Forward)
116
.
(Actions) (Forward)
Ctrl+F ( 5.29).
(Send).
5.29
,
, (Replay) . .
(Actions)
(Replay) Ctrl+R (
5.30). , (Send).
5.30
. , , ,
, , , .
117
. , .
click (Address Book) (Tools)
(Address Book) Ctrl+Shift+B
( 5.31). ( 5.32).
5.31
5.32
(Tools) (Options). (Signatures) ( 5.33). click (New) (Signature). ok ok.
118
5.33
119
1
Outlook Express
Chris@forthnet.gr ( ).
:
1. Outlook Express. click , (Create Mail).
2. click : (To:).
Chris@forthnet.gr;(
).
3. click : (Subject:).
E-mail.
4. click (Send). Outlook /
(Send/Receive), . ,
, .
2
Outlook Express, .
:
1. Outlook Express. ,
(Tools) (Send and Receive) (Receive All).
2. , ,
,
.
3. , ,
.
4. , .
, ,
.
120
5. , (Replay)
.
6.
, (Send).
7. Outlook / (Send/Receive),
. ,
, .
3
Microsoft Office Outlook, Giatros Chris@forthnet.gr.
:
1. Microsoft Office Outlook.
(New).
2. , (To) Chris@forthnet.gr.
3. (Cc)
4. : (Subject:) test.
5. (Insert) (File).
6. .
Giatros ok.
7. , (Attach) .
8. , (Send).
9. Microsoft Office Outlook
/ (Send/Receive), .
, , .
4
Internet; .
121
5
;
victor.hotmail.com
nicolaidis@company.gr
papadimitriou.yahoo@com
john.bullock@stanford.edu
6
. ,
, .
,
. www.yahoo.gr.
, email
.
122
1. ;
2. E-mail;
3. ,
_________ .
4. ; [ ]
5. , _________.
6. . [ ]
7. Microsoft Office Outlook;
8. ;
9. Outlook Express;
10.
.
11. E-mail ;
12. (E-mail) .
123
124
Internet
Internet.
O :
Internet.
Internet.
Internet.
.
Internet. Internet,
.
-
, , , , , , , , , , Sniffers, Trojan Horses, Spoofing, Antivirus, Firewall
.
125
Internet; Internet, Web, on-line .
' . Internet Web . .
A , .
.
,
.
.
. .
CIAC ( Computer Incident Advisory Capability), CERT ( Computer
emergency Response Team).
Microsoft .
, .
6.1 Internet
, Internet, :
126
.
. ,
, .
. , , . , .
,
, .
. .
. .
.
(Browsers) . .
,
.
(plug-ins), .
,
Internet :
.
.
.
.. ...
(Denial of Service - DoS). Web server
.
. ,
.
Internet .
, :
.
.
127
.
. ,
.
.
.
.
.
.
.
.
.
6.2
Internet, . :
128
.
.
:
o password . passwords , ,
, .. password ,
.
o password , .. ,
.
o
, password .. password. Java JavaScript
.
. .
. :
o E-Mail. e-mail .
e-mail forums
forum.
.
mail server
. email.
,
.
o (Denial of Service). , .
..
,
.. .
Internet "" (Worm)
Robert Morris. O Morris, , Internet
1988. ""
Internet,
.
(Viruses).
. .
,
. ,
.
:
o .
. ,
. ,
(Startup File)
129
.
. Password
.
,
.
o .
, .
, .
o .
, . MS-DOS.
. :
o Stealth. Stealth ,
.
o .
, . ,
.
.
! . .
.
130
(Scanners). (Scanner)
.
, .
. Scanner , . scanners UNIX
Sendmail .
Scanners ftp, server,
Password ftp Server. UNIX, Windows.
(Password Crackers). Password Cracker Password
Passwords
Passwords .
Passwords
. , , .
Passwords 'system' 'admin'.
Passwords
Password.
(Sniffers). .
, ..
. .
Sniffer , ..
. Sniffer
,
.
,
.
(Trojan Horses).
. .
, -
131
132
.
(.. ) .
.
. ,
. 1997
Stuffit Macintosh. .
Spoofing.
. Spoofing
. .
. .
.
Internet,
:
o Java. Java
applets. Java HTML . Applets Web . E, animations,
image maps . ,
Java applets.
Java,
. :
Applets
browsers.
browser applets
Windows 95.
applet Windows
95.
Netscape Navigator applet
,
.
Netscape Navigator Internet
Explorer IP
applets.
o Active X. Microsoft
applets. Active X, applets Java,
,
applets. .. 1996 Active
X .
6.3
,
. , . ,
. . an76@#$paketo.
. :
(Logging). .
, .
.:
o . . 3
.
o , .
IP Spoofing.
o .
.
(Antivirus). Antivirus
-
133
134
. , (Updates) Antivirus .
. antivirus Kaspersky, Norton Antivirus,
Panda, Avg, ..
(Firewall).
. Sniffer
. Firewall. To
Firewall . (Router)
,
. .
. ,
. :
o .
o
TCP/IP.
o .
o .
o .
o ftp.
o ,
.. .
1
IP-Spoofing.
:
IP-Spoofing TCP-IP
IP .
TCP-IP, TCP
. ()
, . .
. ,
. TCP-IP.
IP spoofing
. IP
.
,
.
IP-Spoofing, :
. .
IP
.
.
135
. . .
, .
,
, ...
2
.
:
, :
.
, , .
.
. , . .
.
.
. ,
. B2B .
,
, .
:
136
.
.
.
Firewall
.
, ,
. , proxy servers .
.
.
TCP/IP HTTP
. . , .
. , .
,
.
.
,
,
.
137
1. Internet;
2. Internet;
3.
_________.
4. Password Cracker _________
;
[. , . , . , . ]
5. ;
6. . .
7. Trojan Horses;
8.
; [ ]
9. E-mail ; [ ]
10. (Ram)
; [ ]
11. Internet.
138
O :
.
.
.
Google
.
Google.
.
.
.
Google, . ,
.
-
, (PageRank), (Web
crawling), (Cache), .
139
,
. , ,
, , .
7.1
,
. , , ,
. ,
. , (URL , title )
,
,
.
Archie, 1990. , . : Yahoo!
Search, Google, MSN Search (Windows Live), AltaVista, Excite, Baidu, Lycos, HotBot,
Ask.com.
Google 74%, Yahoo! Search 12.2% MSN Windows Live Search 4.3%.
Google,
.
:
1. (Web crawling):
(links) .
2. (Indexing): , . , Google, 140
( cache),
, , AltaVista, .
.
3. (Searching): (-) ,
, .
. - ( ),
( )
. ,
(links) , .
,
.
Google
Google (www.google.gr)
1998. Google (AltaVista, Excite, HotBot ).
, ,
.
2001-2002, Google
.
(PageRank ).
(link)
PageRank . ,
Google (links)
.
PageRank, ( 150) , ,
.
141
Yahoo!
H Yahoo! (www.yahoo.com), Google,
, Yahoo! 1994,
, ,
-,
, .
7.2 Google
(web browser: Internet Explorer Mozilla Firefox)
Google (www.google.gr), ( 9.1),
,
. .
9.1 Google
Google . ,
- ( ) Enter
Google ( 9.2).
9.2 Google
,
: , ,
( 9.2).
142
( Enter Google)
: (links)
(-) , ( 9.3).
9.3 Google ()
,
, ( links) .
(links),
(URL)
kilobytes.
(
Google) ( 9.4).
9.4 e
143
7.3
:
. :
. , .
. , . , -
.
. :
Google - . , , .
. :
,
, . : goodmorning Vietnam.
, , .
. :
Google , ,
where, how. ,
. , + ( 9.5).
,
( ) ( 9.5). : Scream 2 :
9.5 ,
144
. :
Google, ,
, .
, , Google .
. :
, Google
.
, ,
.
. :
, , .
. : .
. :
,
Enter Google, ,
Google . ,
,
.
. :
, Google, (link)
. :
.
.
.
- .
.
.
.
(, , ).
(.. google.com).
(link) .
145
( 9.6) , ,
.
9.6
. :
.
1. +:
+ Google
. + (
+). , Google
Star Wars, Episode I, :
Star Wars Episode +I
2. :
~ -
. ..: ~food ~diet ,
.
3. OR:
,
R . , OR
.
4. :
*
Google. 146
, Google
. , , *, .
5. :
100 200 ,
.
: 100..200 . , , Google .
6. :
, site:DOMAIN,
DOMAIN . ,
www.livanis.gr,
:
site:livanis.gr.
7.4
( www.metafind.com,
www.cyber411.com). , .
,
, .
: www.forthnet.gr, www.in.gr, www.robby.gr, www.phantis.com,
www.pathfinder.gr, www.skroutz.gr, www.directory.gr, www.flash.gr, www.xo.gr,
www.whitepages.gr .
Google , ,
( ).
147
1
Google
Google
.
:
1. (web browser: Internet Explorer Mozilla Firefox) www.google.gr, Enter.
2. Google, .
3. , (link)
,
. , .
2
.
:
1. (web browser: Internet Explorer Mozilla Firefox) www.livanis.gr, Enter.
2. ,
.
3. Enter .
4. .
148
3
Google
210.
:
1. , www.google.gr
Enter.
2. , Google.
3.
(www.whitepages.gr).
4. www.whitepages.gr, .
5. Enter .
4
, -; .
149
1. Google;
2.
Google;
3.
Google;
4. Google;
5. Google - ( ) . [ ]
6. Google internet explorer 6 INTERNET EXPLORER 7. [ ]
7. Google Internet Explorer 6
Internet Explorer +6. [ ]
8. Amsterdam, English breakfast, Google:
. Amsterdam hotel English breakfast
. Hotels Amsterdam no English breakfast
. Amsterdam hotel English breakfast
. Amsterdam hotel English breakfast
9. www.in.gr
Google, :
site:in.gr. [ ]
10. 210 210 Google ,
www.whitepages.gr. [ ]
150
E-
(Electronic Commerce)
-.
O :
.
.
.
.
.
e-.
,
.
-
e-, e-, , , , , World Wide Web, Internet, B2B-Business-to-Business, B2CBusiness-to-Consumer, e-Shop, e-Commerce, e- Business.
151
8.1
, . World Wide Web browsers
.
.
152
e-Commerce
:
(.. , ).
( , -, / ).
.
.
.
.
- (image) .
.
:
( )
.
.
(.. , , )
.
.
.
.
/ . (.. , , , , .).
, .
.
.
.
.
.
153
.
(, ).
.
(, .).
8.2
.
.
, , , EDI (
) .
(EDI - Electronic Data Interchange)
'70. EDI
.
, . (, , , .),
.
.
EDIFACT (EDI For Administration, Commerce and Transportation).
(VAN) .
154
(VAN). (VAN)
, . VAN
. VAN , . VAN
. (EDI), EDI .
, , .
VAN , , .
VAN , .
VAN .
(Internet). . , ,
( )
.
IP, TCP, UDP, DNS, PPP, SLIP, ICMP, POP3, IMAP, SMTP,
HTTP, HTTPS, SSH, Telnet, FTP, LDAP SSL.
(e-mail), Usenet newsgroups, (file
sharing), (World Wide Web), Gopher, session access,
WAIS, finger, IRC, MUD MUSH. , ,
,
.
.
(WWW)
1990
, . ,
HTML, , , . Netscape
Navigator Microsoft Explorer, , , , .
155
WWW :
Web servers ( Web). , , Internet. ,
, , , . , o site
directory Web server . directory,
skonstan, Web server
Forthnet . servers 24 .
HTTP. ,
. Internet . Web HTTP (Hypertext Transfer Protocol)
Web servers . , http .
server .
(Browsers). , , , multimedia,
Internet. Internet Explorer
PCs. Netscape Navigator,
Opera ..
Web, ,
. site
PC Macintosh .
html, Web,
,
Macs PCs, PCs UNIX, Macs UNIX .
. ,
SSL (Secure Socket Layer), (Barcode), SET (Secure Electronic Transactions), (Smart
Cards) ..
156
.
. ,
( ),
, .
8.1
.
( ) .
. .
,
.
157
8.2
158
. , .
, ,
.
(SET). SET
. , ,
.
. ,
. , SET .
. .
, . Bank of America Citibank
.
.
on line. -
, . ,
. , , , ).
, .
EDI. ,
EDI . ,
SSL.
(Smart Cards). " "
( , ).
. Smart Cards ,
. , .
(e-Cash). Digicash Net Cash
. 64-bit 5
,
. ,
( ).
.
(e-Checks).
.
. , . ,
, , .
, . CheckFree, NetCheque,
NetChex .
159
, .
() , ,
, . , , , .
(, , ,
), . SQL Server,
MySQL, Oracle, Informix ..
8.3
. ,
.
.
8.3
160
:
(Business-to-Business - B2B).
, ,
.
.
: , .
, .
8.4 e-Commerce, ( $)
(Business-toConsumer - B2C). .
-, , ,
( ),
, . ,
.
161
(Consumer-toConsumer - C2C), , .
.
(Governments-toConsumer - G2C). 2 (www.taxisnet.gr).
www.e-gov.gr, .
8.6 , .
162
'
B2G.
(Governments-toGovernments - G2G). .
8.4
e- e-
.
, e-shop , . , ,
e-shop .
:
(wizards).
.
web sites.
(on line catalogues) (search engines).
,
, . , e - B2C, B2B, e-malls, e-auctions, . e-shop . :
B2B. ,
, e-.
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, , (business
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o .
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systems). e-shop.
164
change Server .
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)
.
165
:
o .
o
(stock).
o
e-mail newsletter.
o off-line .. . .
o on-line .
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166
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. phpShop :
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o , , , , , ..
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o .
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o .
o e-mail
.. , , ..
o .
o .
o , , .
o
.
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e-. e-shop
. WebSphere
Commerce ,
, .. online , multi-tier
. :
o Commerce Express, ,
o Commerce Business Edition
B2B B2C,
o Commerce Professional B2B
B2C.
, WebSphere :
o Application Server. e- WebSphere.
o Commerce Studio. (portals) B2B B2C. ,
(personalization)
.
167
:
o
.
o .
o .
o Commerce Server.
o (collaborative workspaces)
.
o
o password (access logging).
:
o e-mail.
o .
o .
o , , , .
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o web .
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e-shops . , .
:
o .
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o .
o .
o .
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o Newsletter.
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o FAQ ( ).
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168
o
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.
.
.
.
. . ,
.
8.5
(e-shop)
marketing .
. , , . ,
. ( ),
24 24 .
( , , ). : www.e-germanos.gr, www.plaisio.gr,
www.papasotiriou.gr, www.acom.gr, www.microland.gr, .
.
8.7 www.protoporia.gr
169
(e-procurement)
.
. , , . . , , , ,
. . http://www.nosis.gr/.
8.8 www.ariba.com
(e-auction)
.
.
.
, .
, .
, .
, . , -
170
, .
8.9 www.emarket.gr
(e-mall)
, . (industry marketplace) . , .
,
,
.
. .
,
171
, .
.
.
8.10 www.agora.gr
172
(Virtual Communities)
, , , ,
.
,
.
,
, , ,
. ,
, .
,
www.fabric.com/forums.
(Value Chain Provider)
.
, , , .
, .
FedexInternetShip. , ,
.
(Value Chain Integrator)
, .
. (Intranet) .
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(www.sybase.com), , BusinessProcessIntegrator, WebSphere.
173
(Collaboration Platforms)
.
.
, .
.
, (InfoBrockerage, TrustServices)
.
.
(www.google.com, www.yahoo.com). Forrester
(www.forrester.com), , , .
,
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(www.verisign.com), ,
.
,
.
174
1
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emarket.gr
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,
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. emarket.gr, , ,
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(links) ( , MP3), , ,
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emarket.gr . ,
(register).
, : 18 , , ,
. ( ) Register Register Now . . ,
175
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). , , emarket.gr.
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, .
(I do not agree with the Terms and Conditions)
,
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,
. ,
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(password), , :
username: tony4964 password: abcd1234.
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. , ,
( ). , e-mail :
( ),
( ), , (
) emarket.gr. , , /
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emarket.gr.
176
(Create
user) , ,
.
Reset. , e-mail emarket.gr , .
(link) .
, SMS .
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emarket.gr. , , , .
, . ,
,
. ,
e-mail internet (.. Otenet, HOL, Forthnet), 15
.
,
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. ,
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178
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,
(Buy Now). ,
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179
1.
;
2. ;
3. ;
4. ;
5. phpAuction . [ ]
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7. e-shop ;
8. ;
9. ;
10. Commerce Server 2000 ;
180
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.
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,
.
.
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181
, .
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.
. ,
. (e-government) .
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Internet
(site) , www.ika.gr.
:
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183
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.
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.
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( 9.1).
9.1
( 9.2)
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184
. , .
9.2
online
, . click
( 9.3).
E-mail ,
link .
. (PIN)
(PUK), e-mail
Username. PIN PUK, .
9.3
185
9.4
, ( 9.6):
186
.
.
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187
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,
.
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http://www.taxisnet.gr
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189
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191
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Internet
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193
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, CD-ROM,
Internet (http://www.et.gr) ( 9.12). , ,
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, . ,
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194
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195
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197
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198
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o http://www.parliament.gr. .
o http://www.government.gr. .
o http://www.priminister.gr. .
o http://www.ypes.gr. .
o http://www.mfa.gr. .
o http://www.ydt.gr. .
o http://www.culture.gr/. .
o http://www.ypepth.gr/. .
o http://www.mod.gr. .
o http://www.ypetho.gr. .
o http://www.mof-glk.gr. .
o http://www.minpress.gr. .
o http://www.ypan.gr. .
o http://www.ypepth.gr. .
o http://www.minenv.gr. .
o http://www.minagric.gr/ .
o http://www.ministryofjustice.gr .
o http://www.labor-ministry.gr. .
o http://www.ypyp.gr. .
o http://www.yen.gr. .
o http://www.mathra.gr. .
o http://www.ypai.gr. .
o http://www.dpa.gr. .
o http://www.polites.gr. .
o http://www.eett.gr. .
o http://www.ekdd.gr. .
o http://www.gsrt.gr. .
o http://www.gspa.gr. .
o http://www.neagenia.gr. .
o http://www.ggae.gr. .
o http://www.grnet.gr. .
o http://www.sport.gov.gr. .
o http://www.efpolis.gr. .
o http://www.gnto.gr. .
o http://ils.ekdd.gr/seeda. - ().
199
1
TAXISnet
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200
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201
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202
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203
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(data) .
, , .
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205
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206
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.
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, . Glaxo online .
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208
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Planning Systems - ERP) -
210
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(, , ,
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: . ,
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211
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. (
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,
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, (3PL) .
(, .) (3PL)
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online
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,
.
(Transaction Processing System - TPS), -
212
. ,
, ,
, . .
(Customer Relationship
Management Marketing - CRM)
,
.
. CRM
, ,
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.
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.
,
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Insight Technology Group 21% CRM 100% . 42%, 35%,
25%, 2% 20%. CRM, ,
.
213
CRM . 1978
, , , , , . ,
marketing .
,
.
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. , telemarketing, . .
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. , ,
.
214
1
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,
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DOT COM
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my profit, ,
.
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.
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215
CRM, ,
DOT COM . , , ,
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2.
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;
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218
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219
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220
, , , , , CPU, ,
.
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server WWW.
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(TPS).
, ,
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. ,
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221
, ,
(Office Automated Systems-OAS).
, , , . .
, , . ,
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e-meeting,
.
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(Knowledge Work Systems - KWS).
. ,
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(Decision Support Systems - DSS)
.
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. , (Executive Information Systems-EIS), .
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logistics , , ,
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222
,
. . ,
, ,
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223
1
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:
Easyjet,
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, Browser (. Internet Explorer),
www.easyjet.com. ,
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224
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225
11.5
226
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7. . , , ;
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227