Quality control is one aspect of

production planning and control.

It is basically concerned with
quality production.
(1) Quality facilitates comparison between
good and bad goods in services.
(2) Controlling quality ensures marketing of
goods as per specification
(3) Good quality reduces dissatisfaction of
customers.
(4) Good quality cuts down the rework and
rejection costs.
(5) Longer life guaranteed to the products
through improved quality.
“Quality control aims at preventing the
defects rather than detecting the defects”
 Establishment of quality standard
 Locating quality deviations
 Evaluation of methods and processes of

production
 Quick sales of quality goods
 Production of standard quality goods
 Improvement in quality
 Devising control over raw materials
 Fixing standards and specifications
 Exercising control over production

operations
 Locating inspection points
 Maintaining quality of equipments
 Maintaining records
 LOWER COSTS
 UNIFORMITY
 RELATIONSHIP
 ENHANCING TECHNOLOGY
 REDUCTION
 EFFECTIVE COMPETITION
 PROMOTION
1) Marketing evaluates the level of quality
which customers want and for which the are
willing to pay.
2) Engineering reduces this marketing
evaluation to exact specifications.
3) Purchasing chooses contracts with. And
retains vendors for parts and materials.
4) Manufacturing selects jigs, tools and
processes for production.
5) Manufacturing supervision and shop operates exert a
major quality influence during parts making,
subassembly, and final assembly.
6) Mechanical inspection and functional test check
performance of products by comparing conformance to
specifications.
7) Shipping influences the caliber of packaging and
transportation.
8) Installations and product service helps ensure proper
operation by installing the product according to proper
instructions and maintaining through service.
 Quality control involves actions like Action
supporting the product after delivery:
i) Assures that product service specification are
clear and correct
ii) After that spare parts confirms to quality
requirement
iii) Assure the repair and modification are
performed in accordance with company quality
requirements
iv) Gather and analyses complaint data from the
field to measure the degrees of customer
satisfaction and initiate appropriate corrective
actions