Miracle-Ear 2009 Platinum Club

Weighted Sales Drivers

Year-to-Date OCTOBER 2009
Ranking Report

AVERAGE
franchise MPT % GROWTH AVERAGE WHOLESALE NPS (Net NPS COMPOSITE
less than 12
months in score GROWTH % score WHOLESALE PRICE score Promoter score PLATINUM 2009
System Rank BIG Franchise Description MPT % (25%) % (25%) PRICE (25%) Score) (25%) CLUB SCORE Rookie
1 Baber & Harris 141.1% 480 100.7% 430 $542.92 490 72.5 480 470.0
2 Ensweiler, Ron 80.4% 390 117.1% 490 $449.14 390 82.7 500 442.5
2 Frasier, Rick CT 81.4% 400 106.1% 470 $522.89 460 65.2 440 442.5
4 Gross Jr, Don MA 124.0% 470 102.5% 450 $417.02 320 72.7 490 432.5
5 Frasier, Rick Albany, NY 93.8% 440 85.8% 340 $531.56 480 62.6 420 420.0
5 Cain & Flanagan OR 78.2% 360 131.1% 500 $469.05 410 61.7 410 420.0
5 Lau, Scott WI & MI 123.6% 460 101.0% 440 $445.14 380 60 400 420.0
8 Frasier & Hubbard WA 81.8% 410 95.4% 410 $586.22 500 54.7 350 417.5
9 Gaspary, Peter Chicago 74.4% 350 92.0% 370 $473.56 420 71.5 470 402.5
10 Cain & Flanagan 176.8% 490 66.2% 290 $481.42 430 58.2 360 392.5
11 Smith, Lisa south 83.2% 430 91.0% 360 $409.36 310 70.9 460 390.0
12 Greenberg, Elliott 253.5% 500 93.2% 390 $376.29 280 59 380 387.5
13 Frasier & Hubbard Bay Area, CA 61.7% 320 103.0% 460 $525.76 470 48 280 382.5
14 Whipkey, David 80.1% 380 94.6% 400 $399.42 290 69.6 450 380.0
14 Cash, Chuck Ft. Myers, FL 81.9% 420 82.5% 320 $434.05 350 64.7 430 380.0
16 Smith, Lyle SC 55.0% 300 117.0% 480 $418.52 330 60 400 377.5
17 Bochterle & Marando 56.4% 310 93.2% 380 $503.43 450 53 320 365.0
18 Beall McKelvey, Julie 96.2% 450 74.5% 310 $452.86 400 49.1 290 362.5
19 Beall, Scott 78.7% 370 99.4% 420 $429.23 340 51.3 300 357.5
20 Thorsen, Marty 68.3% 340 89.2% 350 $443.61 360 54 340 347.5
21 Warmsby & Bezabih 63.1% 330 84.4% 330 $444.52 370 53.1 330 340.0
22 Frasier, Rick IA 48.1% 290 73.7% 300 $491.92 440 51.8 310 335.0
23 Worden, Marc 20.6% 280 63.3% 280 $404.63 300 58.8 370 307.5

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 Miracle-Ear 2009 Platinum Club
Weighted Sales Drivers
Year-to-Date OCTOBER 2009
Ranking Report

AVERAGE
franchise MPT % GROWTH AVERAGE WHOLESALE NPS (Net NPS COMPOSITE
less than 12
months in score GROWTH % score WHOLESALE PRICE score Promoter score PLATINUM 2009
System Rank LARGE Franchise Description MPT % (25%) % (25%) PRICE (25%) Score) (25%) CLUB SCORE Rookie
1 Jones, Barry 77.8% 380 138.0% 500 $503.60 420 78.3 470 442.5
2 Obermeier, Roger 79.0% 390 115.1% 480 $469.79 330 79.2 480 420.0
3 Coleman & Cmiel 122.0% 480 97.3% 400 $482.69 370 74.8 420 417.5
4 Frasier & Campagna IN/KY 102.2% 430 95.9% 390 $515.04 440 56.3 240 375.0
5 McNamara, Tom 103.6% 440 101.9% 440 $483.62 390 52.6 220 372.5
6 Salgado, Frank 73.6% 370 79.4% 310 $453.79 290 90.6 500 367.5
7 McClusky, Diane & Curt 92.3% 400 115.0% 470 $369.87 140 76.7 450 365.0
8 Wimmer, Greg 64.0% 320 100.9% 430 $457.35 320 64.4 360 357.5
9 Cash, Jim 70.4% 340 73.2% 240 $483.61 380 75 430 347.5
9 Greely, Larry 61.5% 290 130.0% 490 $517.56 470 28 140 347.5
11 Vaughn, Rick NV 136.0% 490 97.9% 410 $456.41 310 37.1 150 340.0
12 Cohen, Marv 57.2% 260 69.1% 210 $580.49 500 66.1 380 337.5
13 McDonald, Paulette 153.0% 500 67.7% 200 $454.24 300 62.4 330 332.5
14 Bleich, Deb 71.1% 360 94.8% 380 $442.98 280 61.1 300 330.0
15 Beauch, Paul 109.3% 450 79.6% 320 $399.48 170 64.7 370 327.5
16 Richards, Brad 114.7% 470 110.7% 450 $411.62 190 47.1 190 325.0
16 Widick, Reginald 36.8% 210 100.1% 420 $544.96 490 45.4 180 325.0
18 Saylor, Bob 30.8% 160 77.8% 280 $478.63 360 80 490 322.5
18 Hudson, Rance KS 60.0% 270 78.7% 290 $517.54 460 60 270 322.5
20 Smith, Lyle GA 61.2% 280 88.4% 350 $415.26 200 76.2 440 317.5
20 LoPresti, Daniela PA 53.8% 250 92.4% 370 $427.92 240 71.5 410 317.5
20 Wagner, Richard 66.9% 330 85.1% 340 $511.60 430 44.9 170 317.5
23 Gross Jr, Don NH 102.1% 420 91.4% 360 $370.18 150 62.4 330 315.0
24 Hagans, Jerry 37.0% 220 56.6% 160 $475.07 350 77.8 460 297.5
25 Frasier & Case Rochester, NY 112.2% 460 73.5% 250 $433.54 270 47.3 200 295.0
26 Fox & Goldstein 70.4% 350 74.1% 260 $388.32 160 66.7 390 290.0 yes
27 McDunn, LoraLee 24.7% 140 65.7% 190 $518.10 480 61.9 310 280.0
28 Mahan, Troy Orange Park, FL 63.1% 300 114.4% 460 $342.70 120 53.9 230 277.5
29 Johnson, Clifford 63.7% 310 78.9% 300 $427.01 230 59.5 260 275.0
30 Benson & Callahan 101.5% 410 69.1% 220 $420.46 210 57.5 250 272.5
31 Robinson, JoAnn IN 43.6% 230 74.4% 270 $424.34 220 63.4 340 265.0
32 Robertson, Pam 49.0% 240 84.4% 330 $473.30 340 25.8 130 260.0
33 Malle, Jim 19.5% 130 72.7% 230 $493.66 410 50 210 245.0
34 Coleman & Cmiel TX 16.3% 120 59.0% 180 $428.71 250 70 400 237.5
35 Bernhardt, Dan 32.8% 190 50.4% 130 $517.08 450 20.7 120 222.5
36 Sciabarrasi, Jim 36.0% 200 55.0% 150 $407.27 180 64.1 350 220.0
36 Aversa, Frank 27.0% 150 58.2% 170 $488.01 400 44.7 160 220.0
38 Nash, Ed 31.6% 170 53.5% 140 $432.32 260 60.9 280 212.5
39 Benton, Angie (Lukhard Est) 31.8% 180 40.3% 120 $354.90 130 61 290 180.0

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 Miracle-Ear 2009 Platinum Club
Weighted Sales Drivers
Year-to-Date OCTOBER 2009
Ranking Report

AVERAGE
franchise MPT % GROWTH AVERAGE WHOLESALE NPS (Net NPS COMPOSITE
less than 12
months in score GROWTH % score WHOLESALE PRICE score Promoter score PLATINUM 2009
System Rank MEDIUM-LARGE Franchise Description MPT % (25%) % (25%) PRICE (25%) Score) (25%) CLUB SCORE Rookie
yes 1 Votava, Tim 65.4% 300 115.5% 460 $671.39 500 71.5 390 412.5
2 Leibovich, Harry & Fernanda UT 50.8% 230 94.5% 380 $601.63 490 100 500 400.0
3 Payne, Mike & Mary 142.7% 450 98.3% 410 $428.44 280 81.7 450 397.5
4 McCann, R & J 104.0% 430 145.7% 500 $434.49 300 66.7 350 395.0
5 Kelly, Ray 63.5% 290 115.5% 450 $462.88 340 78.3 440 380.0
6 Baker, Robert 97.8% 370 99.5% 420 $584.43 470 51.4 250 377.5
7 Veight, Shawn PA 101.7% 410 95.8% 390 $499.30 410 55.9 280 372.5
8 Knapp, Carla 124.5% 440 84.5% 300 $417.05 260 83.3 480 370.0
9 Mahan, Laurie & David 223.3% 500 86.7% 310 $430.18 290 68.6 360 365.0
10 Lau, Scott MN 56.0% 250 122.1% 470 $478.25 380 65.6 340 360.0
11 Mahan, Monte 50.0% 220 96.0% 400 $477.00 370 75 420 352.5
12 Lau, Scott MI 162.6% 470 83.9% 290 $415.35 240 70.6 380 345.0
13 Shepard, Doug 100.2% 400 88.2% 330 $456.12 330 63.2 300 340.0
14 Hagedorn Jr, Tony 81.2% 360 90.6% 350 $389.57 200 78.3 440 337.5
14 Hardy, Richard 74.2% 350 87.0% 320 $436.17 310 70 370 337.5
16 Eich, Bob & Melanie 103.3% 420 83.2% 270 $565.95 460 37.9 180 332.5
17 Kittner & Gatto 165.8% 480 72.7% 220 $499.14 400 48.2 210 327.5
18 Shaw & Shillingstad 166.2% 490 83.3% 280 $383.76 190 64 310 317.5
19 Gaspary, Peter Peoria 68.8% 330 67.0% 170 $519.27 430 64.7 330 315.0
20 D'Adamo, Chris 72.4% 340 122.7% 480 $412.13 230 42.9 190 310.0
21 Lewis, Jane & Karen 147.0% 460 114.7% 440 $403.96 220 22.3 110 307.5
yes 22 Mortensen & Foschaar 41.0% 170 29.7% 90 $528.42 440 100 500 300.0
23 Romeo, Dan 62.3% 270 91.5% 360 $338.18 130 73.9 410 292.5
yes 24 Miller, Mike GA 99.0% 380 90.0% 340 $382.57 180 n/a 250 287.5
24 Porter, Esther 36.5% 140 73.8% 230 $446.38 320 81.8 460 287.5
26 Ebert, Donna 100.0% 390 67.9% 180 $377.46 170 72.7 400 285.0
27 Hicks, Nan Birmingham, AL 20.3% 110 77.7% 260 $420.48 270 83.3 480 280.0
28 Vaughn, Rick NM 59.6% 260 48.9% 110 $472.05 360 64.3 320 262.5
29 Mahan, Troy Pensacola/Foley 37.8% 160 135.4% 490 $329.74 120 53.3 260 257.5
30 Connor, Rick MN 62.9% 280 55.8% 130 $554.79 450 30.7 150 252.5
31 Farrar, Tom 44.0% 210 92.4% 370 $352.70 140 54.5 270 247.5
yes 32 Hardy, Richard Memphis, TN 11.3% 90 100.0% 430 $400.56 210 n/a 250 245.0
32 Seedorf, James "Mike" MI 42.4% 190 75.6% 250 $416.81 250 56.3 290 245.0
34 Powell, David 41.5% 180 69.9% 190 $516.38 420 36.4 170 240.0
35 Shrive, Al CA 52.7% 240 61.0% 150 $486.32 390 35.3 160 235.0
yes 36 Frasier, Rick NE 36.5% 150 53.6% 120 $589.36 480 0 100 212.5
37 Bugin, David 67.7% 320 74.6% 240 $356.23 150 28 130 210.0
38 Duke, Carey & Carol 21.2% 120 61.1% 160 $466.37 350 30.7 150 195.0
39 Richardson, Rickey 67.5% 310 71.4% 210 $296.26 90 -14.9 90 175.0
40 Hawkins, Fred 43.5% 200 48.7% 100 $377.36 160 50 220 170.0
41 Miller, Mike TN 29.8% 130 59.6% 140 $320.19 110 46.6 200 145.0
42 Mahan, Troy Huntsville, AL 18.2% 100 71.3% 200 $316.51 100 25 120 130.0

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 Miracle-Ear 2009 Platinum Club
Weighted Sales Drivers
Year-to-Date OCTOBER 2009
Ranking Report

AVERAGE
franchise MPT % GROWTH AVERAGE WHOLESALE NPS (Net NPS COMPOSITE
less than 12
months in score GROWTH % score WHOLESALE PRICE score Promoter score PLATINUM 2009
System Rank MEDIUM Franchise Description MPT % (25%) % (25%) PRICE (25%) Score) (25%) CLUB SCORE Rookie
1 Carpenter, Steve 115.5% 390 135.8% 480 $497.27 340 100 480 422.5
2 Kind, Mark 151.3% 450 119.6% 430 $501.40 350 86.7 440 417.5
3 Reierson, Bob & Doug 120.5% 400 95.1% 320 $517.88 400 92.3 460 395.0
4 Osborne, Ross 54.1% 160 100.5% 360 $586.22 490 100 500 377.5
5 Knipe, Rick 170.8% 470 83.8% 230 $544.10 450 73.8 350 375.0
6 Leedy, Pat 254.0% 500 102.7% 370 $547.07 460 48.1 150 370.0
7 Kittner, Ron NJ 162.5% 460 128.1% 460 $540.40 430 42.1 120 367.5
8 Newton, James 126.4% 410 68.9% 120 $587.52 500 81.1 420 362.5
9 Hicks, Nan FL 78.1% 230 87.1% 290 $540.69 440 81.2 430 347.5
10 Chamberlain, Sue 83.3% 260 116.6% 420 $514.68 380 69.2 320 345.0
11 Kidd, Ken & Ellen 89.0% 300 107.1% 390 $518.97 410 62.5 270 342.5
11 DeSimone, Joe 136.2% 420 126.9% 450 $444.77 240 61.1 260 342.5
yes 13 Campagna & Frasier KY 83.3% 270 606.1% 500 $494.37 330 n/a 250 337.5
14 Smith, Lisa north 103.9% 340 97.6% 340 $384.08 160 92.6 470 327.5
15 Kochanowski, Patrick 110.0% 370 123.6% 440 $515.07 390 33.3 100 325.0
16 Elder, David 113.6% 380 99.7% 350 $421.44 210 72.8 340 320.0
17 Perri, Joe 108.3% 360 113.6% 400 $448.16 260 60 250 317.5
18 Armstrong, Jim 41.7% 80 75.2% 170 $582.74 480 100 500 307.5
19 Webb, Blake 49.6% 130 88.3% 300 $536.74 420 75 360 302.5
20 Cespedes, Jim 211.9% 490 96.3% 330 $313.63 80 66.1 290 297.5
21 Smith, Steve 97.1% 320 132.7% 470 $406.33 190 52.5 200 295.0
22 Shrive, Al 150.8% 440 89.8% 310 $459.61 280 46.7 140 292.5
23 Wojtaszewski, Rick 170.9% 480 86.5% 260 $483.33 310 41.4 110 290.0
24 Dixon, Maxie 57.5% 170 102.8% 380 $363.11 140 87.5 450 285.0
25 Rousso, S.M. "Buddy" 67.1% 200 84.6% 250 $474.68 300 77.8 370 280.0
26 Bailey, Michael 139.8% 430 114.7% 410 $305.97 70 50 190 275.0
27 Pro, Chris 76.6% 220 76.9% 180 $461.03 290 78.6 380 267.5
28 Finlay, Barry Western ID 52.3% 150 44.5% 80 $503.47 360 80 410 250.0
28 Riccardi, David 80.7% 250 80.6% 220 $439.03 220 66.6 310 250.0
30 Robinson, JoAnn OH 85.2% 280 84.2% 240 $401.25 180 63 280 245.0
30 Hines, Joe 99.7% 330 86.7% 270 $444.97 250 44.5 130 245.0
30 Choe, Matthew 104.0% 350 77.4% 190 $511.96 370 13.4 70 245.0 yes
33 Knapp, Carla Barboursville 61.8% 190 136.9% 490 $414.64 200 30.7 90 242.5
34 Rapini, Vince 89.1% 310 70.3% 130 $352.24 110 80 410 240.0
34 Seedorf, James "Mike" IN 73.5% 210 80.3% 210 $489.57 320 53.8 220 240.0
36 Bolenbaugh, Brian 58.8% 180 46.0% 90 $560.09 470 48.7 160 225.0
37 Wimmer, Greg & Donna NC 45.0% 110 74.4% 150 $451.05 270 70 330 215.0
37 Veight & Stoshak NJ 80.0% 240 74.5% 160 $441.91 230 55.8 230 215.0
39 Gardner, Dave 86.5% 290 79.7% 200 $395.80 170 50 190 212.5
40 Cash, Chuck Leesburg, FL 51.4% 140 66.3% 110 $326.93 100 80 410 190.0
41 Ciccarone, Edward 45.0% 100 87.0% 280 $361.76 130 53 210 180.0
42 Chiquet, Vince 49.6% 120 55.4% 100 $357.81 120 66.6 310 162.5
43 Campbell, Bruce 43.6% 90 73.4% 140 $375.74 150 50 190 142.5
44 Norris, Ben 19.0% 70 38.4% 70 $325.37 90 25 80 77.5

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 Miracle-Ear 2009 Platinum Club
Weighted Sales Drivers
Year-to-Date OCTOBER 2009
Ranking Report

AVERAGE
franchise MPT % GROWTH AVERAGE WHOLESALE NPS (Net NPS COMPOSITE
less than 12
months in score GROWTH % score WHOLESALE PRICE score Promoter score PLATINUM 2009
System Rank SMALL Franchise Description MPT % (25%) % (25%) PRICE (25%) Score) (25%) CLUB SCORE Rookie
1 Muscato, John 107.8% 330 88.6% 360 $606.94 490 100 500 420.0
1 Way, Donna 302.9% 480 98.3% 430 $513.58 390 80 380 420.0
3 Elbin, Martin 144.2% 420 160.5% 500 $444.19 240 87.5 420 395.0
4 Hellberg, Heather 583.3% 500 83.7% 300 $591.63 470 62.5 280 387.5
5 Nash, Tom 238.0% 460 103.0% 450 $402.40 200 87.5 420 382.5
5 Staengel, James 82.0% 290 119.3% 480 $506.03 360 84.6 400 382.5
7 Carpenter, Laura 74.2% 240 97.1% 420 $516.18 400 92.3 440 375.0
7 Clarke, Richard 111.4% 350 112.6% 460 $493.17 350 71.4 340 375.0
9 Atkins, Jim 340.0% 490 91.5% 380 $364.41 160 96.9 450 370.0
10 Sponheim, Pat 132.5% 390 95.7% 400 $531.09 410 61.9 270 367.5
11 Finlay, Barry Eastern ID 278.8% 470 93.6% 390 $548.76 440 0 120 355.0
12 Hindulak, Norman 138.7% 400 97.0% 410 $441.15 230 75 360 350.0
13 Leibovich, Harry & Fernanda ID 123.3% 380 86.2% 350 $596.03 480 33.3 170 345.0
14 Hennessy, Ann 115.8% 360 90.5% 370 $448.51 250 76.2 370 337.5
14 Guest, Johnny 219.0% 440 70.4% 190 $580.45 460 60 260 337.5
16 Edman, Brent 101.0% 320 75.0% 240 $554.61 450 64.8 290 325.0
17 Smallwood, Pat 88.9% 310 78.2% 280 $463.20 290 83.3 390 317.5
18 Hoeye, Richard 148.6% 430 72.2% 220 $276.93 100 100 500 312.5
19 Wofford, Ben 80.9% 280 99.8% 440 $382.66 190 70 330 310.0
yes 20 Burke, Jaime 46.7% 140 115.7% 470 $511.21 370 n/a 250 307.5
21 Cory, Dennis 80.0% 270 58.7% 140 $477.08 310 100 500 305.0
21 Edwards, Donald 110.0% 340 83.9% 320 $408.24 210 73.7 350 305.0
23 Beck, Tim 88.4% 300 72.0% 210 $542.96 430 57.1 250 297.5
24 Connor, Rick IA 62.9% 200 50.7% 110 $539.21 420 90 430 290.0
24 Bernstein, Marc 64.4% 230 120.0% 490 $462.41 280 28.5 160 290.0
26 Shairzay, Hasina 53.5% 190 83.9% 310 $512.13 380 57.1 250 282.5
27 Hill-Cooley, Joyce 223.1% 450 76.9% 250 $432.16 220 44.5 200 280.0
28 Kiser, Kathy 32.9% 120 85.9% 340 $358.42 150 100 500 277.5
29 Whitney, Bertha 118.8% 370 71.2% 200 $379.53 180 70 330 270.0
30 Martin, Andrew 28.6% 110 59.3% 150 $453.08 260 100 500 255.0
30 Krier, Tom 63.8% 220 68.1% 180 $617.26 500 0 120 255.0
32 Hicks, Nan Mobile, AL 27.7% 100 85.3% 330 $455.41 270 66.6 310 252.5
33 Thurston, Paul 49.0% 150 78.0% 270 $489.03 340 50 220 245.0
34 Shipley, Scott & Julia 63.1% 210 77.2% 260 $470.54 300 33.4 180 237.5
35 Richardson & Cash 142.5% 410 59.9% 160 $348.07 140 28.5 160 217.5
36 Peters, Vickie 76.7% 250 64.3% 170 $321.64 120 66.6 310 212.5
37 Marshall, Barbara 49.1% 160 57.8% 130 $482.36 320 50 220 207.5
38 Stieler, Chuck 77.6% 260 83.3% 290 $287.47 110 20 140 200.0
39 Waara, Larry 49.4% 170 73.6% 230 $373.34 170 40 190 190.0
40 Kriley, Lynn 52.5% 180 56.1% 120 $486.43 330 0 120 187.5
41 Jones & Davis 41.9% 130 41.2% 100 $346.85 130 14.3 130 122.5

shaded name = qualified franchise in winner position Page 5

 Miracle-Ear 2009 Platinum Club
Weighted Sales Drivers
Year-to-Date OCTOBER 2009
Ranking Report

AVERAGE
MPT % GROWTH AVERAGE WHOLESALE NPS (Net NPS COMPOSITE
score GROWTH % score WHOLESALE PRICE score Promoter score PLATINUM 2009
Rank ROOKIES Franchise Description MPT % (25%) % (25%) PRICE (25%) Score) (25%) CLUB SCORE Rookie
1 Choe, Matthew 104.0% 500 77.4% 500 $511.96 500 13.4 490 497.5 yes
2 Fox & Goldstein 70.4% 490 74.1% 490 $388.32 490 66.7 500 492.5 yes

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