Parent/Carer

A to Z
Support Directory

2009-2010

Hyde Technology School

Old Road
Hyde
Cheshire
SK14 4SP

Tel: 0161 368 1353 Fax: 0161 368 5099

Website: www.hydetech.org.uk

Whilst every effort has been made to ensure the accuracy of this material,
we cannot guarantee that services/contact times & details will not change from time to
time.

Revised September 2009

CONTENTS

Aspergers/Autism
Bereavement
Bullying/Victim Support
Childcare
Children’s Centres
Citizens’ Advice
Crime
Disability
Drug/Solvent/Alcohol Abuse
Eating Disorders
Employment & Training
Family Planning/Pregancy
Health
Housing
Mental Health
Money
Other
Parenting
Rape/Sexual Assault
Relationships
S.E.N

Aspergers/Autism

NATIONAL AUTISTIC SOCIETY

The NAS offer a wide range of support and services for children and adults with autism
spectrum disorders and their families.

Helpline: 0845 070 4004

Parent 2 Parent: 0800 9 520 520
Advocacy for Education: 0845 070 4002
Website: www.autism.org.uk

The NAS website has its own autism directory, signposting to local autism services,
training and events in your area.

ASGMA
Autistic Society Greater Manchester Area

Revised September 2009

Bereavement

CRUSE
Cruse Bereavement Care exists to promote the well-being of bereaved people and to enable
anyone bereaved by death to understand their grief and cope with their loss. Services are
free to bereaved people. The charity provides support and offers information, advice,
education and training services.

Day by Day Helpline: 0844 477 9400

Greater Manchester Branch: 0161 236 8103
Website: www.crusebereavementcare.org.uk

WINSTON’S WISH
The leading childhood bereavement charity and largest provider of services to bereaved
children, young people and their families.

Helpline: 08452 03 04 05
Website: www.winstonswish.org.uk

ONCE IS ALL IT TAKES

A service provided by Tameside MBC to help take the strain out of dealing with the loss of a
loved one by notifying other government and local authority departments on your behalf.

Once is all it takes Tel: 0161 342 5039/5032

Tameside MBC
Council Offices
Wellington Road
Ashton under Lyne
OL6 6DL

Bullying/Victim Support

VICTIM SUPPORT
Victim Support helps all victims and witnesses of crime right across England and Wales. Its
services are free of charge and confidential. They work closely with the police and other
criminal justice agencies. They are also there to support friends and family too.

Support Line: 0845 30 30 900

Greater Manchester: 0845 456 8800

For all administrative issues, contact the regional office for the North West region.

North West regional office

153-157 Chorley Road
Swinton

Revised September 2009

 Manchester
M27 4AE

Tel: 0161 727 0240

Website: www.victimsupport.org.uk

Childcare

CHILDCARE LINK
Childcare information and details of local childcare providers e.g. day nurseries, registered
childminders, out-of-school clubs etc

Website: www.childcarelink.gov.uk

FAMILIES INFORMATION SERVICE 0161 342 5434

Adjacent to Ryecroft Hall,

Manchester Rd,
Audenshaw, M34 5GJ

Children’s Centres

SURESTART CHILDREN’S CENTRES – for families with children under the age of 5yrs

Hyde Flowery Centre, 0161 351 9664

Old Rd, Newton,
Hyde, SK14 4SQ

Hyde Children’s Centre, 0161 366 5294

Post Office House,
Corporation St,
Hyde, SK14 1AB

Dukinfield Children’s Centre, 0161 351 9032

Yew Tree Lane,
Dukinfield,
SK16 5BJ

Hattersley Children’s Centre, 0161 368 7722

Melandra Crescent,
Hattersley,
SK14 3RB

Revised September 2009

Citizens’ Advice

CITIZENS’ ADVICE BUREAU

Free, independent, and impartial advice to personal callers during advertised times, plus
limited telephone answering times on a wide range of subjects. CAB sessions are held in
Hattersley, with specialist appointments available in complex advice subjects by appointment
at reception.

Open: Monday to Friday 9.00am-5.00pm

9 George Street Telephone: 0161 330 2156

Ashton-Under-Lyne Website: http://www.adviceguide.org.uk
OL6 6AQ Minicom: 0161 331 2928

Crime

TAMESIDE PATROLLERS 0161 342 3010

NEIGHBOURHOOD POLICING
If you have a neighbourhood policing issue in Tameside, contact your local neighbourhood
policing team:

Tameside South 0161 856 9484

(Hyde, Werneth, Longdendale & Hattersley)

Tameside East 0161 856 9511

(Dukinfield, Stalybridge & Mossley)

Tameside North 0161 856 9350

(Waterloo, Hurst, St. Peter’s & Ashton)

Tameside West 0161 856 9390

(Droylsden, Audenshaw & Denton)

For non-emergency calls or to report a crime call 0161 872 5050

CRIMESTOPPERS
If you have information about a crime and wish to remain anonymous

Tel: 0800 555 111

Revised September 2009

Disability

YOUNG CARERS
Family Support Team Office Tel: 0161 368 3192
Newton Family Centre
Victoria Street,
Newton, Hyde
SK14

CARERS UK
Free information and support to carers

Website: www.carersuk.org
Tel: 0808 808 7777 for advice about your caring situation

Drug/Solvent/Alcohol Abuse

ALCOHOL AND DRUGS SERVICE

Care and support provided to people who are affected either directly or indirectly by
problems relating to the use of drugs or alcohol.

• One to one advice

• Counselling
• Structured day care and group activities

Good Hope Mill Telephone: 0161 343 1133

98 Bentinck Street E-mail: tameside@alcoholanddrugservices.org.uk
Ashton
OL6 7SS

TALK TO FRANK
Visit the website find out the facts about drugs. Frank provides a twenty-four hour service
offering advice on drugs.

Telephone: 0800 776600

Website: www.talktofrank.com

SUBSTANCE MISUSE SERVICE

Support and treatment for people with problems related to substance misuse

• Illicit drugs

Revised September 2009

 • Alcohol
• Help and advice available for family members and friends
• Assessment
• Detoxification (at home or hospital)
• Care planning and co-ordination
• Treatment packages
• Needle exchange

Lees Street, Telephone: 0161 604 3200

Ashton,
OL6 8NU

NATIONAL DRINK HELPLINE

The helpline aims to offer confidential, accurate and consistent information and advice on
sensible drinking in line with Government policy to anyone concerned about alcohol misuse,
including people with alcohol problems, their families, friends and carers callers on request.
It supports the Government's policy to reduce alcohol related harm through education,
information and advice and the use and misuse of alcohol, including measures to help people
to drink sensibly and to provide services to help people with alcohol problems to cut down on
their drinking.

Telephone: 0800 917 8282

Eating Disorders

BEAT
National Organisation providing advice and support to people with eating disorders, their
carers and professionals working with them.

Youth Helpline: 0845 634 7650 (E: fyp@b-eat.co.uk)

Adult Helpline: 0845 634 1414. (E: help@b-eat.co.uk)

Employment & Training

ADVISORY CONCILIATION AND ARBITRATION SERVICE (ACAS)

The ACAS Helpline is the place to go for both employers and employees who are involved in
an employment dispute or are seeking information on employment rights and rules. The
Helpline provides clear, confidential, independent and impartial advice to assist the caller in
resolving issues in the workplace.

Revised September 2009

 2-10 Albert Square Telephone: 0161 833 8500
Manchester Helpline: 08457 47 47 47
M60 8AD Website: http://www.acas.org.uk

Helpline open: 8am-8pm Mon-Fri and 9am-1pm on Sat

CONNEXIONS
Advice, guidance and support service for 13-19 yr olds (up to 25 yrs with learning needs)

Ashton
2 – 4 Clarence Arcade Tel: 0161 330 1528
Stamford Street Website: www.connexions-tameside.com
Ashton u Lyne
OL6 7PT

Open : 9.00am - 4.00pm Mon-Fri

Hyde
180 Market Street Tel: 0161 368 1897
Hyde
SK14 1EX

Open - Mon, Tue, Thur & Fri 1.00pm - 4.00pm (Fri am by appointment)

If you want to contact or speak to someone out of normal opening times contact Connexions
Direct.

Tel: 080800 13219

Text: 077664 13219

Connexions Direct advisers are on call from 8.00am to 2.00am seven days a week.

Family Planning/Pregnancy

FAMILY PLANNING ASSOCIATION

For advice on sex related issues from contraception & sexually transmitted infections to
pregnancy and abortion.

Helpline: 0845 122 8690

Website: www.fpa.org.uk

SEXUAL HEALTH INFORMATION LINE

Revised September 2009

 For information on HIV, AIDS, sexual health, sexually transmitted infections, local services,
clinics and support services. All advice, information and tests are free, but if you go to a
general practice you may have to pay a prescription charge for treatment.

Tel: 0800 567 123

Health

NHS DIRECT
For health advice and information.

National Helpline: 0845 4647

Website: www.nhsdirect.nhs.uk

THE PATIENT INFORMATION CENTRE

This service provides information on any health issues and can provide details on national or
local support groups. The service is available to both out-patients as well as in-patients and
covers patients in the community.

Tameside Hospital, 0161 331 5332

Fountain St,
Ashton under Lyne

STOP SMOKING SERVICE

A rolling programme of quit smoking programmes offered in most areas across Tameside and
Glossop. One-to-one sessions are available in a wide range of GP and Health Centre Settings.
They provide access to telephone support programmes and are currently piloting community
drop-in sessions. Specialist advisors cover workplaces and home visits if required.

Open: Morning, Afternoon and Evenings (drop-in at Community Sessions)

Telephone: 0845 053 3302

Website: http://www.tamesideandglossop@nhs.uk

Housing

SHELTER
Shelter gives confidential advice to people with all kinds of housing problems e.g.
repossession, eviction, bad housing, waiting list priority, eviction for rent arrears etc.

Tel: 0808 800 4444

Website: www.shelter.org.uk

Revised September 2009

 Open: 8am-8pm Mon-Fri & 8am-5pm Sat, Sun
SUPPORTING PEOPLE
If you want to live independently but need some support contact Supporting People at
Tameside Council.

Tel: 0161 342 3267

Freephone: 0800 0407013

Mental Health

MIND
Offers a range of free, confidential and non-judgmental services for those who may be
experiencing mental health problems. MIND has an open door policy but it is necessary to
phone for an appointment. Referral by a MIND worker is necessary for counselling and some
groups. There may also be a waiting list.

216-218 Katherine Street Telephone: 0161 330 9223

Ashton Website: http://www.tgmind.co.uk
OL6 7AS E-mail: office@tgmind.co.uk

SAMARITANS
Samaritans is a confidential emotional support service for anyone in the UK and Ireland. The
service is available 24 hours a day for people who are experiencing feelings of distress or
despair, including those which may lead to suicide.

72-74 Oxford Street, Helpline: 08457 90 90 90

Manchester Tel: 0161 236 8000
M1 5NH Website: www.samaritans.org

Money

WELFARE RIGHTS SERVICE

This service provides free confidential advice and representation on all matters regarding
benefits including:

• Attendance Allowance
• Carers Allowance
• Child Tax Credit
• Council Tax Benefit
• Disability Living Allowance
• Housing Benefit
• Income Support
• Job Seekers Allowance

Revised September 2009

 • Pension Credit
• Working Tax Credit

Open: Monday, Wednesday and Thursday 9.30am till 12.30pm

Tameside MBC Telephone: 0800 074 99 85

Wellington Road Website: http://www.tameside.gov.uk/welfare/new/welfare.htm
Ashton-Under-Lyne E-mail: welfare@tameside.gov.uk
OL6 6DL

NATIONAL DEBTLINE
National Debtline is a national telephone helpline for people with debt problems in England,
Wales and Scotland. The service is free, confidential and independent. National Debtline are
committed to answering your call and then discussing your debt problems with you and the
options available to you. Their specialist advice over the telephone is backed up with written
self-help materials which can be sent out to you for free.

Open: Monday to Friday 9.00am-9.00pm Saturday 9.30am-1.00pm

Tricorn House Telephone: 0808 808 4000

51-53 Hagley Road Website: http://www.nationaldebtline.co.uk
B16 8TP

Other

DIRECTGOV
A comprehensive directory providing information and online services for the public on
matters such as education, jobs, money, health, benefits & taxes etc.

www.direct.gov.uk

TAMESIDE SERVICE INFORMATION DIRECTORY

Brings together information for children, young people, their parents & carers

Website: www.tameside-sid.org.uk

CHILDREN’S LEGAL CENTRE

The Children’s Legal Centre provides free independent legal advice to children, parents,
carers and professionals

Advice Line(s)

Family Law 0845 345 4345

Revised September 2009

 Education 0845 345 4345 Option 3
Child Law 08088 020 008

Parenting

PARENTS’ CENTRE
An online resource centre to support parents/carers

Website: www.parentscentre.gov.uk

Rape/Sexual Assault

MANCHESTER RAPE CRISIS

A confidential support service, run by women for women who have been raped or sexually
abused.

0161 273 4500 General Helpline

Relationships

RELATE
Offers advice, relationship counselling, sex therapy, workshops, mediation, consultations and
support face-to-face & by phone.

Website: www.relate.org.uk

S.E.N

TAMESIDE PARENT PARTNERSHIP SERVICE

For parents whose child/children have or may be identified as having Special Educational
Needs.

Tel: 0161 342 3383

Website: parentpartnership@tameside.gov.uk

Revised September 2009

Revised September 2009