Customer value ,

satisfaction , and loyalty

submitted by :
Neha Vyas (122)
Dhara Patdiya(
Introduction
Goswami Transport Co., are one of the leading freight forwarding
companies, engaged in offering services regarding transportation of
goods and consignments, Crane services and warehousing and.
organization has its own fleet of Tempo, Trucks, Trailor, Hydra Crane and
Telescopic Cranes to facilitate direct and timely services in the regions.
Goswami Transport Co., was established in 1993.

Services
Bulk
cargo

Full load container
services
Retail cargo handling
Over dimensional
consignment(ODC)
Services
Light
commercial
vehicles
(LCV)
Express cargo
service
Crane
service
Customer value
In marketing, a customer value proposition (CVP) consists of the sum total of
benefits which a vendor promises a customer will receive in return for the
customer's associated payment (or other value-transfer).
safety
Timely delivery
Safe loading and unloading
Customer satisfaction
Customer satisfaction It is a measure of how products and services supplied by
a company meet or surpass customer expectation.
Speedy response to inquiries
Efficiency in working
Reasonable cost & efficient driver
Customer loyalty
Likelihood of previous customers to continue to buy from a specific
organization.
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