Chapter 4: Managing Quality

I ntroduction to Operations & Supply Chain Management (Bozarth & Handfield)

DIRECTIONS 1. Put your name and the four-digit number provided by your instructor in the
space below,and hit enter. This will customize the assignment for you.
2. Print out the entire workbook and put your answers in the space provided.
Name: Jane Student
4-digit number: 9000
90
Buff n' Tuff Products produces bottles of free-range steroids.
The stated size of each bottle is 90 ounces.
In order to assess the accuracy of the bottle filling process, Buff n' Tuff took 10
samples of 6 observations each when the process was working as expected.
The table below shows the weight (in ounces) for each sample bottle.
*************** Observations ******************
Sample 1 2 3 4 5 6
1 87.85 90.69 92.04 88.9 91.43 92.21
2 91.15 92.03 89.97 92.54 88.54 91.31
3 92.32 89.33 87.45 88.25 87.74 88.91
4 90.3 90.19 91.41 91.67 87.86 89.36
5 90.67 87.29 90.15 91.54 92.24 90.77
6 89.91 89.4 86.44 90.65 92.25 91.46
7 91.07 91.44 89.15 88.09 88.15 93.08
8 90.95 90.34 89.51 91.72 90.9 90.19
9 89.31 89.35 93.13 93.78 92.07 90.04
10 90.32 89.11 89.51 89.92 92.92 90.7
1
Chapter 4: Managing Quality
Jane Student
Problem 1 In the space below, set up the X and R charts for the Buff n' Tuff filling process,
as shown in Figure 4.12 in the chapter. Show how you calculated the upper and lower
control limits for each chart.
Problem 2 The standard deviation of the individual observations equals: 1.641
The upper and lower tolerance limits are 96.3 and 83.7
In the space below, calculate the process capability index for the process.
Also, what would the standard deviation have to be in order to support
six sigma quality levels? Show all work.
2
Chapter 4: Managing Quality
Jane Student
Duff Gardens Amusement Park likes to track customer satisfaction levels.
Over a course of 15 days, management asked a random sample of
guests whether they were happy or unhappy with their overall experience.
The sample results are shown below:
No. of
Sample unhappy
Sample Size guests
1 90 5
2 90 4
3 90 3
4 90 4
5 90 4
6 90 4
7 90 3
8 90 5
9 90 5
10 90 7
11 90 5
12 90 2
13 90 3
14 90 5
15 90 6
Problem 3 In the space below, set up the p chart required to track the proportion
of dissatisfied guests.
Round your p value to three decimal points (ex. - 0.067 = 6.7%)
ALSO, answer the following question in one or two sentences: What should
Duff Gardens do if a future sample falls above the UCL?
3