Outline

1. Introduction
2. The Process of Performance Management
o Employees Want More Feedback
Purposes of Performance Management
3. Criteria for Effective Performance
o Management
o Mining for Gold: Rating Employees with Data
o Mining
4. Methods for Measuring Performance
o Making Comparisons
o Rating Individuals
o Measuring Results
o Total Quality Management
5. Sources of Performance Information
o Managers
o Peers
o Subordinates
o Self
o Customers
6. Errors in Performance Measurement
o Types of Rating Errors
o Ways to Reduce Errors
o Political Behavior in Performance
o Appraisals
7. Giving Performance Feedback
o Scheduling Performance Feedback
o Preparing for a Feedback Session
o Conducting the Feedback Session
8. Discussing Employee Performance
9. Finding Solutions to Performance
10. Legal and Ethical Issues in Performance Management
o Legal Requirements for Performance Management
o Electronic Monitoring and Employee
o Privacy

1. Introduction
What is Performance Management ?
Performance management is the process through which managers ensure that employees activities and
outputs contribute to the organizations goals.

We should explain activities, outputs and goals.