Tn giao dch: PHINDELI JSC Ngy hot ng: 03/04/2013 Thng hiu cafe PhinDeli 1. ngha: Deli l ch vit tt ca Delicious, ngha l ngon, cn Phin l ci phin pha c ph. Trn th gii, ch c Vit Nam mi c c ph phin v mi c ch phin. V cng l cch cng ty mang vn ha c ph Vit n t M qung b. 2. Logo
3. Tuyn b PhinDeli Mi ngi sinh ra bnh ng, rng h ang ban tng cho ng To Ha vi mt s quyn bt kh xm phm, m trong s ny l cuc sng, mu cu hnh phc v hng th c ph. Chng ti l Tng cng ty PhinDeli vi mt nhim v mang li tt nht ca phong cch c ph Vit Nam cho tt c ngi tiu dng trn ton th gii vi hng v c o ca n v an ton 100%. Hm nay, chng ti chnh thc lm Tr c ph Vit ti x M Buford,Wyoming thuc s hu ca Vit Nam. Chng ti cng chnh thc cng b vic t tn mi ca PhinDeli Th trn Buford vi 147 nm lch s ca mnh. PhinDeli Khng g khng th! 4. S mnh c nhng tch c ph Vit ng ngha, chng ti tuyt i tun th theo 3 nguyn tc bt di bt dch: Nguyn liu chn lc c hng v c ph ch thc, chng ti ch chn nhng ht c ph tt nht. Nhng loi ht c ph ny c trng t nhng thnh a c ph Vit Nam. An ton sc khe: Chng ti tuyt i khng s dng cc ha cht c hi to mu en, c, v ng... Cng ngh t ng, HACCP Nh my sn xut PhinDeli c chng nhn qun l cht lng v sinh an ton thc phm HACCP, tiu chun xut khu sang M. 5. Sn phm: Hin ti PhinDeli gm c 6 sn phm Siu sch: Ngy mi Git ng Moka Thng hng: Gold Supreme Expresso PHN TCH MI TRNG: Mi trng v m (PEST) Phn tchc cu chnh tr, kinh t, x hi, cng ngh, php lvmi trng Hoa K.Mi trong scc yu tPEST l khm ph trn bn thng s:sc mnhhin ti, thch thc hin nay, trin vng tng laiv ri rotrong tng lai Mi trng chnh tr: Trong hn 25 nm qua, mi trng chnh tr v x hi ti Vit nam tng bc c pht trin theo hng ci m v to iu kin cho ngi dn pht huy vai tr tham gia tch cc hn. Vai tr kim tra gim st ca Quc hi i vi Chnh ph ngy cng c nng cao. Mi trng kinh t: Kinh t Vit Nam l nn kinh t th trng. y l nn kinh t ln th 6 ng Nam v ln th 57 trn th gii xt theo quy m tng sn phm ni a danh ngha nm 2011 v ng th 128 xt theo tng sn phm ni a danh ngha bnh qun u ngi. Tng Thu nhp ni a GDP nm 2011 l 135 t USD. Theo d bo ca PwC c thc hin u nm 2008 th vo nm 2025, nn kinh t Vit Nam c th tr thnh nn kinh t ln th 28 th gii vi PPP t hn 850 t USD, cho n nm 2050, nn kinh t Vit Nam s ng vo top 20 trong cc nn kinh t ln trn th gii c tc tng trng cao nht trong cc nn kinh t mi ni v s t 70% quy m ca nn kinh t Vng quc Anh vo nm 2050. (Tuy nhin kinh t tng trng chm li trong hai giai on sau nm 1997 (nm 1998 ch tng c 5,76% v nm 1999 tng 4,77%) v t 2008 v nht l t nm 2011 (nm 2011 tng c 6,24%, nm 2012 tng c 5,25% v 2013 c tng 5,42%), thp hn 5 nc khc trong khu vc ng Nam v thp hn mc bnh qun khu vc ng Nam - Thi Bnh Dng (theo World Bank nm 2013 Vit Nam tng 5,3% trong khi ton khu vc l 7,2%) ) Thun li: - Vit Nam l mt quc gia c nn chnh tr n nh, yu chung ho bnh, c nn x hi ch ngha mnh m, to iu kin thun li pht trin lu di. - Nhiu chnh sch to iu kin cho cch doanh nghip trong v ngoi nc pht trin Kh Khn - Tnh hnh bin ng ang bin ng kh phc tp. - Nn kinh t cha hon ton n nh sau khng hong.
Mi trng x hi
V dn s c mt s im ng lu . l quy m dn s Vit Nam n gia nm 2012 t gn 88,8 triu ngi, cng vi c cu dn s tr c nhu cu thng cao hn, a dng hn to nn th trng c dung lng hp dn cc nh u t, thng mi nc ngoi khi tng mc bn l hng ha v doanh thu dch v tiu dng hin t khong 111 t USD. Mc d dn s hng nm vn cn tng ti gn 1 triu ngi, nhng tc tng gim tng i nhanh trong thi gian qua v ch yu da trn s t gic thc hin k hoch ha gia nh kh nng c th t xp x k hoch n 2015. T l dn s thnh th lin tc tng ln, nm 2012 t gn 32% nhng cn thp (ng th 7/11 v thp hn t l 43% ng Nam , ng th 39/51 v thp hn t l 45% ca chu , ng th 166/210 v thp hn t l 51% ca th gii) v cht lng th ha cn thp. V lao ng, im tch cc r nht l c cu lao ng ang lm vic chuyn bin theo hng tch cc. T trng ca khu vc nh nc gim (t 11,6% nm 2005 xung cn 10,4% nm 2012); t trng ca khu vc ngoi nh nc ln v tng ln (t 85,8% ln 86,3% nm 2012); t trng ca khu vc FDI d cn thp nhng cng tng (t 2,6% ln 3,3%). y l kt qu ca vic chuyn i nn kinh t t k hoch tp trung, bao cp sang c ch th trng, m ca hi nhp. Chin lc an sinh x hi Vit Nam giai on 2011-2020 Chin lc an sinh x hi Vit Nam giai on 2011-2020 l mt b phn cu thnh ca "Chin lc tng th pht trin kinh t-x hi ca Vit Nam giai on 2011-2020, vi mc tiu l n nm 2020 Vit Nam c bn tr thnh mt nc cng nghip, hin i v xp vo nhm nc c mc thu nhp trung bnh. T trng ca nng, lm nghip - thy sn gim t 55,1% xung cn 47,4%, ca cng nghip- xy dng tng t 17,6% ln 21,2%, ca dch v tng t 27,3% ln 31,4%, l kt qu ca cng cuc cng nghip ha, hin i ha t nc. Tuy nhin kh nng khng t mc tiu gim t trng lao ng nng, lm nghip- thy sn. T l tht nghip v thiu vic lm (theo Nin gim thng k), gim. Tc tng nng sut lao ng t kh, song chm li v mc nng sut lao ng cn thp, nht l nng, lm nghip- thy sn. T l lao ng qua o to (c bng cp, chng ch) theo s liu ca Tng cc Thng k cn thp. C cu o to theo trnh , ngnh ngh, l thuyt/thc hnh v vic s dng ht, s dng ng ngnh ngh cha hp l. ng ch , cc kt qu trn t c trong iu kin my nm qua Vit Nam cn phi tp trung cho mc tiu u tin kim ch lm pht, n nh kinh t v m.
Mi trng cng ngh: Hn 10 nm qua, cng ngh thng tin tr thnh ngnh kinh t mi nhn c tc tng trng v hiu qu cao, ng gp trc tip gn 7% GDP ca t nc, ng thi c tc ng lan ta thc y pht trin nhiu ngnh, nhiu lnh vc kinh t - x hi. H tng vin thng v dch v vin thng Vit Nam ang tng bc pht trin ngang tm khu vc v th gii. Mc trin khai Chnh ph in t ca Vit Nam vn ln ng th 4 trong cc quc gia khu vc ng Nam . Theo kt qu kho st Chnh ph in t ca Lin hp quc nm 2012, Vit Nam xp v tr th 83 trn tng s 190 quc gia c thc hin nh gi. Vi kt qu ny Vit Nam tng 7 bc so vi nm 2010. Trong cc nc ng Nam , Vit Nam ch ng sau Singapore, Malaysia, Brunei. Vit Nam ng trong Nhm 10 nc hp dn nht v gia cng phn mm v tr thnh i tc ln th 2 ca Nht Bn. H Ni v Thnh ph H Ch Minh lt vo danh sch 10 thnh ph mi ni v gia cng phn mm
II. Mi trng vi m. a/ Tnh hnh tiu th c ph ti Vit Nam: - Th trng bn l c ph Vit Nam t 127,33 triu USD trong nm 2008 v tng ln khong 287,34 triu USD nm 2012. Mintel d on s tng n 573,75 triu USD vo nm 2016.: - Th trng c ph Vit Nam c chia thnh 2 phn khc r rng. C ph rang xay (c ph phin) chim khong 2/3 lng c ph c tiu th; cn li l c ph ha tan - Theo nghin cu ca Hc vin Marketing ng dng I.A.M v thi quen s dng c ph, 65% ngi tiu dng c s dng c ph Vit Nam ung c ph 7 ln/tun, nghing v nam gii (59%)
Doanh s ca th trng c ph ha tan (triu USD)
b/ i th cnh tranh: Vit Nam c 153 doanh nghip tham gia xut khu c ph, trong khi ch c 20 cng ty nc ngoi thu mua v cung cp cho 8 nh rang xay ln ca th gii. - Trung Nguyn c ph: Trung Nguyn chim chim lnh th trng c ph Vit Nam vi 80% th phn c ph rang xay v chim mt th phn khng nh trong th phn c ph ho tan vi sn phm G7. - Nestle: Nescafe, thng hiu c ph ngoi ca tp on quc t Nestle cng cho thy bn lnh ca mnh. nh trng gu ung c ph ca ngi Vit Nam kt hp vi nhng chin dch qung co thu ht gii tr, Nescafe ang cnh tranh trc tip ngi v s 1 vi Vinacaf. Nm 2011, vi dng sn phm "c ph sa " ginh ring cho th trng Vit Nam, Nestle t mc tng trng doanh s cao nht th trng - VinaCafe: Vinacaf sau s thnh cng ca dng sn phm "Wake up Si Gn" ti thnh ph H Ch Minh hi gia nm 2012 tip tc tin cng sang th trng min Trung v min Bc vi dng sn phm Wake up hng chn" v "New Vinacafe" c tung ra cui thng 11.
3/ Ni lc doanh nghip: a/ Ngun nhn lc cng ty: - L cng ty mi thnh lp nn PhinDeli ang c gng hon thin b my ca mnh nhm to thun li cho s pht trin ca cng ty. ng Quc Tun v ng Phm nh Nguyn (c 2 u tng l gim c marketing cho tp on KrafFood, cng kinh doanh v rt am hiu v c ph) l ngi ng u cng ty, c nhiu kinh nghim qun l v kinh doanh trn th trng. b/ Ngun lc ti chnh: - Hin ti ngun lc ti chnh c th p ng c nhng k hoch m cng ty t ra mc d nu em so snh vi cc i th khc trn th trng th PhinDeli cn thua km c/ Dy chuyn sn xut: - PhinDeli hin ang s dng cng ngh ch bin c ph tt nht nhm m bo cht lng v sinh an ton thc phm em n hng v PhinDeli tt nht
3 . CHIN LC MARKETING. 3.1 Phng thc thm nhp th trng. PhinDeli l nhn hiu c ph mi xut hin trn th trng, c th trng M v Vit Nam. S xut hin ca c ph PhinDeli to ra mt cu chuyn thng hiu th v gn vi th trn Buford bc u to ra mt cn a chn truyn thng k lc, khi m cuc u gi th trn nh nht nc M ny hi thng 4 nm ri to ra hn 1.200 bi vit, tip cn trn 1,3 t lt ngi xem. Ti Vit Nam, c ph PhinDeli c bn ti mt s siu th ln, ng thi tng bc thm nhp vo h thng ca hng tp ha ln nh BigC, Coop Mart, Lotte Mart v cc ca hng tin li Family Mart, Bmas, Citi mart Ngoi ra, Phin Deli s hng n nhng qun Caf vi phong cch ring bit, ni bt v th hin c tinh thn ca thng hiu Phin Deli vi mt ph ti nhng ni tp trung khch hng mc tiu. 1. Phn khc th trng. Ni dung Ch s/S liu tui <18, 18-30, 30-45, 45-60, >60 Thu nhp($) <3.5000; 3.500 n 9.000.000; <9.000.000 Mc trung thnh vi sn phm Cao, thp, bnh thng. Mc mua hng v s dng dch v bn ngoi Thnh thong, thng xuyn, trung bnh. Mc mua hng v s dng dch v bn ngoi Thnh thong, thng xuyn, trung bnh. 2. Khch hng mc tiu. Nhn khu hc - tui: 18 45 tui - Thu nhp trung bnh: 3.500.000 n 9.000.000 - Ngh nghip: Nhn vin vn phng Loi caf a thch - C ph m nguyn cht Theo hnh vi mua hng - Li ch: nhng khch hng mua v s thch ung caf m , nhng khch hng thch c khng gian ring suy ngm vi li ha 100% Vit m PhinDeli cam kt. - Nhng khch hng dng caf trong cc dp bn bc cng vic hay ni chuyn vi bn b. 3. nh v L sn phm c ph siu sch v cht lng thng hng trn th trng c ph Vit Nam. 4. Ma trn SWOT im mnh (S) 1. Ngun cung cp caf di do. 2. Cch lm truyn thng khc bit. 3. Vic ng Nguyn mua th trn M gip ng tr thnh cng dn M, to thun li ln. im yu (W) 1. Cha c nhiu kinh nghim kinh doanh ti Vit Nam 2. Mi gia nhp th trng c M v VN 3. Thng hiu mi cha c ch ng trong lng khch hng.
C hi (O) 1. Th trng ln, a dng, nhu cu ung caf ln. 2. H thng chnh tr n nh. 3. Mi trng kinh doanh tt S1,O1,S2: Tn dng s kin tng cng nhn bit ca khch hng. S3,O2,O3: Pht trin cc ca hng, tng cng knh phn phi W1,W2,W3,O1: Thu cng ty t v nhn s giu kinh nghim trong ngnh kinh doanh Thch thc (T) 1. Th trng cnh tranh mnh m vi nhiu i th ln.
2. Cc bin php bo h t nh nc Vit Nam S1,T3: Cam kt bn ng gi sn phm, cung cp caf hon ho v cht lng. S2,T1: N trnh cc ng ln bng li i ring, xy dng mt tri nghim v caf mi. W1,T1,W2: Chp nhn chu l trong thi gian u c ch ng trong lng khch hng v thm nhp c th trng sau mi tin ti m rng
3.2 Chin lc marketing-mix: 1) Chin lc sn phm:
C ph Phin Deli Vit tr thnh mt thng hiu thnh cng M. Do vy to nn sc ht cho sn phm trn th trng Vit l iu hon ton c th. Sn phm chnh l Linh hn ca nh sn xut, v vy chin lc sn phm l chin lc marketing quan trng nht. Tiu chun v cht lng sn phm phi l sn phm c ph tt nht khi mang ra th trng l yu t PhinDeli lun tm nim. mang li cm nhn v thng hiu ca mnh ti nc nh, PhinDeli ra i phc v cho khch hng u chung thc ung c ph ngon ,sch v cht lng ti Vit Nam vi vic khng ngng nng cao cht lng sn phm cho thch hp vi th hiu v khu v ngi Vit, p dng nhng cng ngh tt nht ln nhng ht c ph tt nht. Kch thc v tp hp sn phm: Hin ti, c ph PhinDeli c hai nhm sn phm chnh c gii thiu ra th trng l: 1. Siu sch (dng Gourmet): gm c 3 sn phm Ngy mi, Git ng v Moka vi trng lng l 250g v 500g. 2. Thng hng (dng Premium): gm c 3 sn phm l Gold (250g), Supreme (250g) v Espresso (200g). Sn phm Supreme l sn phm cao cp nht trong dng sn phm ca PhinDeli. Cht lng sn phm: c nhng hng v c ph ch thc, PhinDeli chn nhng ht c ph tt nht t Ty Nguyn, ni c xem l thnh a c ph ti Vit Nam. m bo gi nguyn hng v c ph, ng nht v cht lng, nh my sn xut c ph PhinDeli lp t t ng ha cc quy trnh then cht nh s ch, rang, xay.. Nh my c chng nhn qun l cht lng v sinh an ton thc phm HACCP. Cht lng c ph PhinDeli c khng nh l em n cho khch hng Vit Nam nhng tch c ph ng ngha- va c hng v c o, va an ton tuyt i. Bao b sn phm: Bao b l yu t quan trng to nn s n tng, thu ht v to lng tin i vi khch hng. V vy, c ph PhinDeli c cha ng trong nhng v hp vi dng v sang trng, n gin v tinh t vi mu sc trm nu en, c thit k kh p, ni bt dng ch PhinDeli Fine coffee- pha phin, khng nh thng hiu c ph sch v cch dng i vi sn phm, y c th xem l nt c o ring ca sn phm. V ngoi c thit k vi mu sc nu en, trong mu sc ch o l mu en- mu ca c ph tht, vi ln khi nng lan ta ln t tch c ph to cm gic cho ngi tiu dng cm gic nh ang nhn thy tch c ph cht cht lng c pha ch trc mt, gi s ham mun ca ngi tiu dng ni sn phm. Vi thit k bao b n tng, PhinDeli mong mun mang n cho khch hng cm gic c nm trong tay mn qu lm t tinh hoa c ph, y sang trng v quyn r. 2) Chin lc gi ca sn phm: PhinDeli nh gi sn phm Supreme vi mc tiu thm nhp th trng, nn d cho l sn phm cao cp nht trong dng sn phm ca mnh nhng mc gi vn kh l mm so vi cc sn phm c ph cng loi. Phng php nh gi: Kt hp c 3 phng php nh gi nhm em li li nhun cho cng ty ng thi thu ht v gi chn khch hng: ph tn sn phm s to thnh mt ci nn cho gi c, nhng cm nhn ca khch hng v gi tr sn phm thnh lp cao, ng thi phi da vo mc gi ca i th cnh tranh a ra mc gi c u th trong vic cnh tranh trn th trng. Trn th trng Vit Nam, PhinDeli ch c cc loi vi gi bn nh sau: Phindeli Git ng: 48.000 Phindeli Moka: 53.000 Phindeli Gold: 60.000 Phindeli Supreme: 90.000 Chin lc phn phi Trong giai on 2013-2015 cng ty Phindeli s tip tc cc hp ng cung ng caf rang say vi 2 nh cung cp chnh l cng ty xut nhp khu caf Lt thuc tng cng ty caf Vit Nam v cng ty c phn u t xut nhp khu k Lk(Inexim Daklak). y l 2 nh cung cp c ngun nguyn liu tt, cht lng m bo v l 2 i tc chin lc to ra li th cnh tranh ca cng ty Phindeli so vi nhiu i th khc. Nhm m bo tnh n nh v trnh ri ro cho ngun nguyn liu ca mnh Phindeli s tin hnh ng thi 2 gii php. Th nht :tip tc gia hn v tng cc iu khon ging buc trong hp ng vi 2 i tc chnh, Th hai: Tm kim thm cc nh cung ng tt khc u t vn. i vi dch v vn chuyn ti Vit Nam tm kim cc i tc l nhng nh cung cp dch v vn chuyn chuyn nghip nh Phc Tm, Giaohangnhanh.vn. H thng phn phi: V l mt thng hiu mi, cha c nhiu tn tui trn th trng Vit Nam, v vy trong giai on gii thiu sn phm v thng hiu (2013-2015) Phindeli s thc hin chin lc a dng ha h thng knh phn phi. Sau y l nhng knh phn phi m Phindeli v s p dng trong chin lc phn phi ca mnh. Knh bn hng trc tuyn: www.Sieuthiphindeli.com.
Ca hng caf ca Phin Deli. Phin Deli d tnh s xy dng nhng ca hng caf chuyn nghip, va phc v caf ca Phin Deli v cng l ni bn l c ph Phin Deli. Cc h thng siu th. Big C
d. Chiu Th. Giai on: 2013-2015 Mc tiu: Tng cng nhn bit ln ti 40% trong vng 3 nm t 2013-2015. Tng cng hiu bit thng hiu ti 20% trong vng 3 nm t 2013- 2015 CC HOT NG CHIU TH: Bng qung co ngoi tri t cc bng qung co nhng im tp trung nhiu ngi qua li. To s kin Cng Phin Deli bay vo v tr
- Mc tiu: gia tng s lng ngi tiu dng v s lng mua hng vi sn phm caf cao cp Supreme. - i tng tham gia: tt c ngi tiu dng ang hoc s s dng sn phm caf ca cng ty c phn Phindeli. - Hp tc: cng ty du lch v tr Virgin Galactic - mt cng ty con ca Tp on Virgin. - Thi gian din ra : 1/1/2017-1/12/2019. - Ni dung: Khi mua sn phm caf cao cp Supreme khch hng s nhn c 1 th i km bn trong bao b sn phm. Khi s dng sn phm khch hng s ly c th ra, nu trn th c dng ch Special th bn l 1 trong 100 ngi ginh c v tham gia tr chi cui cng kim tra th lc chn 2 ngi ph hp nht bay vo v tr cng Phindeli, 98 ngi cn li s nhn c 5000USD/ngi. 1 nm ch pht hnh 100 th c bit, nu s ngi tham gia tr chi kim tra th lc nh hn 20 ngi th chuyn bay vo v tr s c cng dn cho nm sau ( tc l s ngi ginh th ca nm nay s c tham d vo nm sau v nm sau s c 4 ngi c bay vo v tr) - Phn thng: mi nm cng ty c phn PhinDeli s tm ra 2 ngi thch hp bay vo v tr. Chi ph cho mt ln bay d kin khong 250.000 USD/ngi. - Truyn thng: + Truyn thng trn facebook, fanface ca cng ty, trang ch ca cng ty + ng ti trn cc t bo mng, bo giy + Pht radio. + In trn bao b sn phm. - Chi ph c tnh: + Gii thng: 500.000 USD cho 2 ngi vo v tr. 490.000 USD cho 98 ngi cn li tham gia cuc thi th lc. + T chc cuc thi: 100.000 USD + Truyn thng chng trnh:100.000 USD. + Tng chi ph:1.190.000 USD/nm
- TH GIM GI.
- CC S KIN C BIT o Phin Deli ti hi ch tn vinh hng Vit ln th V nm 2013 ti nh thi u PhTh, TP.HCM
Bc vo khu vc hi ch; nhiu ngi cng thy m ng vy quanh ly mt ngi nm bt tnh trn nn nh. V n gn, tt c u bt ng v cm thy th v v nhn thy mt ma canh nm lim dim vi tm bng to che trc ngc Dy i, lm ly c ph nha! iu ny cn lm ngi xem thch th v s ly in thoi ra chp lin tc.
- SN PHM TH o Phn pht sn phm th min ph ti cc siu th, trng hc, cng ty, trung tm thng mi - QU TNG o Ly, m, balo, mc cha kha c in logo caPhinDeli
QulunimticahngPhinDeli o Khi mua sn phm khch hng c c hi c tng v i du lch trong nc hoc quc t - GIM GI o Gim gi trn ha n i vi khch hng check in ln facebook, Instagram, twiter o Gim gi trc tip trn sn phm - BAO B C BIT o S dng bao b qung b sn phm ca mnh bt c khi no c th. Vd: trong dp ging sinh cth in hnh ng gi noel ln bao b, tt nguyn m in hnh hoa mai, o, bnh chng - MIN PH V TNG THM o Gim 30% cho mi n hng 300.000 tr ln khi t hng qua h thng trc tuyn.
III. KIM SOT Thu cng ty Nielsen thc hin nghin cu Brand Health Check o lng sc kho thng hiu mi nm mt ln v gim nh marketing cho PhinDeli mi nm mt ln.Thng tin t cuc nghin cu s l c s cho vic a ra cc bin php iu chnh k hoch t mc tiu marketing. C nhn vin th trng thng xuyn cc ca hng, cc ni thc hin cc chng trnh PR gim st cc hot ng marketing, bn hng.