======================================= Thank you for purchasing Ashes Cricket 2009! This document contains last minute information about Ashes Cricket 2009, along with useful troubleshooting advice. Please read through it if you are experiencing any difficulties running the ga me. ---------------------------------------- Contents ---------------------------------------- - I. System Requirements - II. Supported Hardware - III. Supported Controllers - IV. Installation Instructions - V. Known Issues/Troubleshooting - VI. Saved Games - VII. Further Troubleshooting - VIII. Useful Websites ---------------------------------------- I. System Requirements ---------------------------------------- Minimum Specifications: -Windows XP with Service Pack 2 or above/Vista with Service Pack 1 or above -DirectX 9.0c -2 Ghz Pentium or AMD equivalent -1 GB RAM -Graphics Card: GeForce 6800 / Radeon X1600 or above Shader 3.0 256MB RAM card -DirectX Compatible Sound Card -Dual layer DVD-ROM Drive -3.0 GB Hard Drive Space Recommended Specifications: -Windows XP with Service Pack 2 or above/Vista with Service Pack 1 or above -DirectX 9.0c -3 GHz Pentium 4 or AMD equivalent and above -1.5GB RAM -Graphics card: GeForce 8800GS & above, or Radeon X1900 series & above -Sound Card: Creative Sound Blaster X-Fi Sound Card. -Dual Layer Compatible DVD-ROM Drive -3.5 GB Hard Drive Space ---------------------------------------- II. Supported Hardware ---------------------------------------- ATI Radeon x1600, x1650, x1800, x1900, x1950, HD2400, HD2600, HD2900, HD3450, HD 3470, HD3650, HD3850, HD3870, HD3870X2, HD4850, HD4870, HD4870X2, HD4890 NVIDIA Geforce 6800, 7600, 7800, 7900, 7950, 8400, 8500, 8600, 8800, 9600, 9800, 9800GX2, GTX260, GTX280, GTX285, GTX295 Not compatible with all integrated sound/graphics solutions (inc.Laptops), pleas e make sure the latest drivers for your graphics card are installed. This product uses a copyright protection system. Please visit www.codemasters.com for further details. ---------------------------------------- III. Supported Controllers ---------------------------------------- We recommend the following controllers for the best game play experience: - Xbox 360 Controller for Windows Ashes Cricket 2009 provides default configurations for the above, meaning that y ou should be able to plug-and-play, with no tweaking required. ---------------------------------------- IV. Installation Instructions ---------------------------------------- It is advisable to close down all applications before either starting the instal lation or running the game. Not doing so may cause the game to lose focus or run poorly. Place the Ashes Cricket 2009 disc into your DVD drive and close the disc tray. I f you have Autorun enabled on your PC, the game launcher should start automatica lly - simply click 'Install Ashes Cricket 2009' to continue. If Autorun is disabled, open up 'My Computer' from the desktop or start menu. Fr om there, double click on the icon for your DVD drive to explore the contents of the disc. Locate the file called 'setup.exe' and double click it to begin insta llation. Ashes Cricket 2009 requires the presence of DirectX 9c on your system in order t o run. Your version of DirectX will be automatically updated (if required) durin g installation. The directx 9.0c redistributable is also available on the game d isc. Once you have launched the game you can alter your audio and display settings fr om within the Options Menu. ---------------------------------------- V. Known issues/Troubleshooting ---------------------------------------- I) Performance issues There may be issues with running the game with V-Sync forced to off via the NVid ia or ATI control panel. For example the game hangs, difficulties in controlling the game and stuttering. Should this be the case then V-Sync should be enabled. II) The game won't install! If you find that you are getting 'file not found' errors (or other similar messa ges) during installation, it may be that your DVD drive is malfunctioning. There are several simple tests you can perform to verify this: - Does the same disc install correctly on a different PC? - Does the same disc install on your PC using a different DVD drive? - If you browse the DVD manually, can you locate the missing file? - Try copying the contents of your disc directly onto your hard drive - do you get a standard Windows 'Insert disc' error (or similar) whilst copying? If any of the above tests succeed, then it is highly probable that there is an i ssue with your DVD drive. Such problems may not manifest themselves with all dis cs, so even if other games appear to install correctly then this may still be th e case. To install or uninstall the game you will need administrative privileges within Windows. On Windows Vista, simply enter the administrator password if and when y ou are prompted for it. On Windows XP, log on as an administrator before running Setup. III) Problems running the game To play Ashes Cricket 2009 you must have administrative privileges. On Windows Vista, launch the game from the shortcut in the games explorer which can be found in the start menu. If requested enter the Administrator password. On windows XP, running the game as a non-admin user can cause errors and is not recommended. Instead, log on as the system administrator and run the game from t he Start Menu. Make sure the latest drivers for your graphics card are installed. IV) What is safe mode? Safe mode allows the player to load the game with minimal graphical options shou ld they be having difficulties running the game normally. If you wish to keep th ese settings, go to the graphics options menu and confirm the current selection. V) Visible shearing/tearing You may experience tearing across the picture. This will occur if you have force d V-sync to off in your graphics card control panel (see Poor Frame-Rate to acce ss this panel). VI) Poor Frame-Rate If the game runs at an unsatisfactory frame rate, try lowering the game resoluti on in the options menu as well as disabling any advanced features such as "Crowd " and "Special Effects", or reduce "Graphics Details" and/or "Shadow Quality". Advanced users may also want to tweak the settings in your ATI or Nvidia control panel. For ATI this is accessed by right clicking the desktop then choosing Cat alyst Control Centre. For Nvidia users right click the desktop and choose Nvidia Control Panel. VII) I receive the message 'Your system is low on virtual memory...' You do not have enough RAM available to run the game and/or virtual memory. Plea se check you have the minimum amount of RAM required to run the game according t o your operating system and/or increase the virtual RAM. VIII) Why can't I choose a higher screen resolution? The resolutions available in the options menu will depend on what your monitor i s capable of displaying. Generally if the resolution is not present then the gam e has detected your monitor does not support the resolution. IX) Is ATI's Crossfire or NVIDIA's SLI supported? Unfortunately, we do not currently support this feature. Please disable SLI/Cros sfire if graphical corruption appears. ---------------------------------------- VI. Saved Games ---------------------------------------- When you start a game in Ashes Cricket 2009, an autosave is created and stored i n your My Documents folder. Any configuration data is also saved in this locatio n. Each user account on the PC has its own save and configuration data. You should have no need to edit these files on your system, but for advanced use rs they can be found in the following default locations: Xp ...\Documents and Settings\<user name>\My Documents\My Games\Codemasters\Ashes Cricket 2009\... Vista ...\Users\<user name>\Documents\My Games\Codemasters\Ashes Cricket 2009\... Moving these files between users and systems however is not encouraged or suppor ted. ---------------------------------------- VII. Further Troubleshooting ---------------------------------------- If you are still experiencing problems then please contact our customer support where we will be more than happy to help. Details can be found in your Ashes Cri cket 2009 manual or on the Codemasters website. You can also see if other users are experiencing similar problems by visiting the Ashes Cricket 2009 forums whi ch are accessible from the main Codemasters website. Website: www.codemasters.com/support Email: custservice@codemasters.com Telephone: From within the UK: 0870 75 77 881 From outside the UK: 0044 1926 816044 Post: Codemasters Software Co. PO Box 6 Leamington Spa Warwickshire CV47 2ZT UK ---------------------------------------- VIII. Useful Websites ---------------------------------------- Codemasters website: http://www.codemasters.com/ Ashes Cricket 2009 Forum: http://community.codemasters.com/forum/forumdisplay.ph p?f=1278 ATI Technologies: http://ati.amd.com/drivers NVIDIA: http://www.nvidia.com/drivers -------------------------------------------- 2009 The Codemasters Software Company Limited ("Codemasters"). All rights reserv ed. "Codemasters" and the Codemasters logo are registered trademarks owned by Cod emasters. All other copyrights or trademarks are the property of their respecti ve owners and are being used under license. 2005 - 2009 Transmission Games. All other copyrights or trademarks are the property of their respective owners and a re being used under license. Developed by Transmission Games and published by Co demasters. 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