GROUP 19

SMART TEAMS =
Specific
Measurable
Analyse
Relevant
Timely/Together
Everyone
Achieves
More
Successfully
Specific *Communication and the reason for communicating requires a specific purpose
*The reason for communication must be clear, demonstrating clear meaning and a required outcome
*The specific purpose needs to be organised into clear, logical steps from the outcome, from
completion to closure
*Specific personal goals may be set by team goals, or by one person designated as leader by the group
*What is the task?
*When do tasks need to be completed?
*How will tasks be completed?
*Where will tasks be completed?
*Why is the task being set? (reason)

Measurable * Performance standards required to check/measure/acknowledge individual or team progress
*Observing and acknowledging tasks and progress
*Skills and knowledge
*Encouragement of team members
*External factors may need to be considered e.g. barriers to the communication process
relating to assigned tasks such as noise, weather, time, other people, telephones; internet

Analyse *Ensuring tasks assigned are within suitable timeframes not too hard/easy; challenging.
*Analysis of tasks- needs to be reasonable, with implementation suitable and requirements able
to be completed successfully.
*Goals and purposes documented and analysis required ensuring all team members understand those
requirements
*Analysis of team tasks allows members to problem solve, or choose step by step strategies to complete tasks.
*Did the team accomplish its goals?
*What went well?
*What didnt go well?
*What could have been done better?
*How could they have been done better?
*Monitoring other team members and their progress are they under too much pressure with other
commitments?

Relevant *short/long term results are purposeful/necessary for task completion;
*Be able to openly state any problems that may arise that are relevant to the task;
*Staying focused on the goal and purpose;
*Stay on task/be clear about the focus;
*Develop an understanding of the communication process, and how to overcome barriers which may have a
negative effect on successful communication processes

Timely *set realistic goals over
*requires tasks to be contributed on time; every time, or time limited
*check progress against time frames; review/plan when steps to complete fall behind

Together *how do we work on this task; who is in control; is everyone united and focused on the same common goal or
output required?
*All group or team members allowed the opportunity to participate actively and positively;
*Initiative Enjoyment, productivity of working with others
*Groups work better together, when team members know each other and how others work their
learning/communication styles
*Meetings either face-to-face, video/telephone linkups work better than no face-to face
*Together-allows for shared knowledge and skills and brainstorming
*Allows for boosting morale among team members
*Enables management of conflict

Everyone *contribution must come from all team members.
*Know each others names
*All group members, inclusively allowed a shared responsibility for part of the decision making process
*All group or team members give and receive information and feedback, share ideas and thoughts
*Trust each other; be supportive and encouraging without dominating
*Show confidence in each others ability
*Accepting everyone has an opinion- all team members being open and receptive to ideas
*Strengths and weaknesses groups and members can team up to balance or complement each
other, or fill in gaps in their style
*Try to communicate without criticism or manipulative behaviour
*Being mindful of our verbal and non-verbal communication, AND cultural and racial diversity/considerations
Achieves * Teams can achieve by solving issues creatively and supportively.
*Teams can decide together how to get on with the task and how to communicate
*All team members can achieve by being clear on the group task; and be clear on their own specific contributions
required for the benefit of the whole team
*Achievements can be made by members coming together who share a common/agreed goal or purpose,
allowing team members to become empowered to contribute to the goal or purpose
*Achieves through joint action and cooperation
*Achieve our goals together

More *May require more interpersonal skills
*More help to guide or influence others
*Must be interactive communication
*Supportive & responsive communication
*Everyone having a say
*Remembering personal factors; perspectives and points of view such as language, emotions, skills, abilities,
knowledge, age, gender when communication and encoding and decoding messages
*Respecting what others have to say
*Being empathetic and unbiased

Successfully *Success is dependent on the needs for the group as with Maslows Hierarchy of needs model-- is it friendship,
belonging or affiliation; for ones own success/self-esteem; being accepted as part of the group or team; and
includes the reason the group has been formed the shared common goal or purpose; dissolution if task
finished asking questions- what could have been improved or done differently? Was the end result successful?
*Success of team or group members may be determined by good listening skills and interpretation of what is
being said or written, from the other team members point of view, not the assumptions of the listeners
*Success can be achieve by being active listeners
*Communication must be open to succeed -Be open to hearing ideas, suggestions and comments from other
team/group members
*Be committed to successful outcomes, and committed to having input and being part of the group/team
*Relies on a high level of member morale and trust

Beisler, Fran, Scheeres, Hermine and Pinner, David. (1993). Communication skills. 2
nd
ed. Melbourne: Longman Cheshire.
Birchall, Georgina and Colwill, Jenni. (1996). Working relationships. South Melbourne: Longman
Dwyer, Judith. (2009). The business communication handbook. 8
th
ed. NSW: Pearson Education Australia (p. 41)

Eunson, Baden. (1994). Communicating for team building. Qld. John Wiley & Sons
Nutting, John and White, Gillian. (1990). The business of communicating. 2
nd
ed. NSW: McGraw-Hill.
(1994). Work team communication. NSW: The Open Training and Education
Group 19 team:
Angela Claire Foulis
Colleen Bate
Leigh Alexander Scarborough
Linnea Jane Mead